Contact centre

Contact Centre

Call Us

Speak to Sector & Technical Experts

0800 015 7299
Customer IT Support
0121 248 7932
Live Chat

Want to talk to an advisor?
Click the chat button below

Signs Your IT Supplier Is Not Delivering True Value

As a procurement professional, your role is pivotal in ensuring your organisation receives optimal value from its IT product suppliers. However, it is essential to be aware of signs that your supplier may be taking advantage of your business by not providing genuine value. In this blog, we will explore key indicators that can help you identify if your IT product supplier is falling short in delivering true value.

Inadequate Product Performance:

One of the primary aspects of value lies in the performance of the IT products you procure. If you consistently experience issues with product reliability, compatibility, or functionality, it suggests that your supplier may not be delivering the value they promised. Keep a record of any product-related problems and evaluate the supplier's responsiveness and effectiveness in resolving them.

Limited Customisation and Flexibility:

IT products that fail to meet your organisation's specific requirements or cannot be customised to align with your workflows can hinder productivity and efficiency. If your supplier demonstrates limited flexibility or shows an unwillingness to adapt their products to suit your needs, it may be a sign that they are prioritising their own convenience over your business's success. Look for suppliers who prioritise customisation and offer scalable solutions.

Lack of Timely Updates and Support:

In the rapidly evolving IT landscape, regular updates and support are critical for ensuring product security, performance enhancements, and ongoing compatibility. If your IT product supplier consistently lags in providing timely updates or fails to offer comprehensive technical support, it indicates a lack of commitment to delivering true value. Evaluate their track record in terms of release schedules, response times, and the availability of knowledgeable support personnel.

Hidden Costs and Poor Pricing Transparency:

A trustworthy IT product supplier should be transparent and upfront about costs. If you consistently encounter unexpected fees, hidden charges, or unclear pricing structures, it suggests that your supplier may not be operating with the utmost integrity. Regularly review and compare pricing models to ensure you are receiving fair and transparent pricing for the value delivered.

Insufficient Training and Knowledge Transfer:

For successful implementation and adoption of IT products, proper training and knowledge transfer are crucial. If your supplier does not offer comprehensive training programs or fails to equip your team with the necessary skills and knowledge to maximise the product's value, it can hinder your organisation's ability to leverage the product effectively. Assess the supplier's training offerings and seek feedback from end-users to gauge the quality and effectiveness of their training programs.

Limited Product Roadmap and Innovation:

A supplier committed to delivering true value will actively invest in research and development, continually enhancing their product offerings. If your IT product supplier demonstrates a lack of innovation, a stagnant product roadmap, or a failure to align with emerging industry trends, it may indicate a lack of commitment to your organisation's future success. Regularly engage with suppliers to understand their product roadmap, innovation strategy, and commitment to staying at the forefront of technological advancements.


As a procurement professional, it is vital to ensure that your IT product supplier genuinely delivers value to your organisation. By staying vigilant and considering the indicators outlined above, you can identify whether your supplier is taking advantage of your business by not providing true value. Regularly assess product performance, evaluate customization options, examine pricing transparency, and analyse the supplier's commitment to support and innovation. If your current supplier falls short in delivering true value, consider exploring alternative options that align more closely with your organisation's goals and requirements.