Software and Hardware Support
Fixing issues as they crop up on a defined list of assets for a fixed monthly fee.
Benefits
- Fixed overhead for the year
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If you have an issue just book a call
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Make as many calls as you want
- Multiple service level agreements to fit different budgets
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Annual or monthly payment plans
Features
- Cost covers support for defined list of software and hardware
- Also known as a break-fix contract
- can include parts and labour for repair under agreement
- Can cover peripheral hardware i.e switches, firewalls etc.
- Choose 2, 4, 8 hour next day and 24 hour SLAs
- Upgradeable to full managed service at any time
Fully Managed and proactive IT Support
Fixing issues before they impact your business for a fixed monthly fee.
Benefits
- Total proactivity - spots and fixes issues without you even noticing
- Less hassle
- Less downtime
- Increased staff productivity
- Fixes, cuts and controls costs
- Automates security and compliance
- Reduces Total Cost of Ownership
- Extends IT lifecycle by up to 50%
- Transparency and flexibility of contract
- Ongoing contract review to match support to your changing business needs
Features
- Goes way beyond hardware and software support
- Proprietary software installed for 24/7/365 monitoring - enables prediction and fix before fail
- Backup monitoring
- Power, patch, asset management
- Antivirus checks
- Seamless remote management
- Management reports