Product Information
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.
- Telephone software support
An HP Response Center engineer provides problem-analysis and problem-resolution support within 2 hours after your call is logged. The center also offers help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities. - 4-hour response onsite hardware support
For issues that cannot be resolved remotely, HP Services delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged. Your coverage includes all required parts and materials. - Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors. - Software updates and licensing
Complete HP and selected third-party software product and documentation updates are available to your system manager. You receive a license to use and copy the updates to all systems covered by your original software license. Subscription-based service gives you substantial savings vs. the cost of individual updates. - Electronic support
Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.