OMNICHANNEL CUSTOMER ENGAGEMENT
Connect with your local community where they are
Engage with residents on their channel of choice with integrated contact centre technology.
Improve service delivery
Set up personalised voice messages and an auto-receptionist to route calls to the right person, at the right time.
Communicate their way
Allow community members to connect via social media, chat,SMS, email, voice or fax.
Share instant updates with your community
Keep everyone in the loop with instant community announcements on social media, SMS and email.
Keep calls consistent
Guide conversations with call scripting and evaluate community responses and agent performance using real-time analytics.
INTEGRATIONS
Connect all your mission-critical tools, no coding needed
Integrate RingCentral with hundreds of tools that you rely on everyday like Microsoft Teams, Outlook, Office365, Skype for Business, Dynamics, Salesforce, Google Chrome, G Suite, Oracle etc. Looking for a custom integration? We’ve got you covered—build your own with our open APIs.
PROCUREMENT
Government procurement frameworks to ease your process
RingCentral UK is compliant on Network Services 2 (RM3808), the G-Cloud Framework.