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IT Support Durham

Save time and money with our 24/7 enterprise-level IT support

Request a Quote Now Speak to an expert 0800 151 2080

Durham-based IT consultants for businesses

Providing second-to-none IT services to over 1000 satisfied clients, Probrand is the solution for businesses looking for unparalleled IT support.

With decades of experience, we know how to put our extensive knowledge into practice to provide fully managed IT services that are tailored to your organisation’s needs. Whether you need more robust cybersecurity or are looking for assistance with backup and recovery, client satisfaction is the cornerstone of our operation at Probrand.

With our award-winning team of experts, we provide reactive solutions to end-user issues, as well as take proactive measures to prevent future problems. Whether you’re an IT leader looking to expand scale-up capacity or a business manager who’s interested in future-proofing your company, we’re ready to help you succeed.

Working closely with our clients, we’ve provided everything from technical support to fully managed IT solutions for businesses in Durham and the surrounding area. With a dedicated 24-hour IT support team, we’ve helped organisations reduce downtime, drive growth and increase productivity.

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The benefits of professional IT support

Improved Productivity

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Workstations 23% faster

Graphic icon of a down arrow indicating a reduction of downtime by 80% to illustrate improved productivity

Downtime reduced by 80%

Reduced Cost & Risk

Graphic icon of a left to right two sided arrow indicating stretching the life of your IT estate by 50% to illustrate reduced cost and risk

Stretch the life of your IT estate by 50%

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Up to 71% power saving

Greater Reliability

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Automated security and compliance

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Maximum uptime

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Professional IT support for Durham businesses

For IT support services in Durham, look no further than Probrand. For a fixed monthly price, we find the right solutions that align with your business goals — from fully managed IT support to software and hardware technical fixes.

Our project managers and technical team of CRB-accredited engineers consistently deliver the highest level of technical accreditations our customers rely on. As experts in critical IT services and solutions, our Durham team can assist in core business areas; including consultancy, cyber security, Backup & Recovery, and cloud computing.

What areas can our IT support services cover?

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IT Helpdesk support

Our dedicated helpdesk team work tirelessly to resolve any IT support issues quickly and efficiently, keeping you updated until the problem is resolved.

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24 hour monitoring

We detect and quarantine any emerging threats with our 24-hour monitoring services, helping to prevent cyber attacks.

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Mobile device support

We protect all the data stored on your devices, meaning we can safely remove sensitive data from your computers or laptops in the event they are stolen.

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Workstation & laptop support

We can monitor the performance of your laptop remotely, ensuring the processor, disk space and memory allocation are all running smoothly.

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Connectivity support (including BYOD and remote access)

Our proactive connectivity support means you're able to connect securely from remote locations on all your business devices.

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Network Security

We provide network security features and robust firewall protection as part of our IT support package.

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Managed databases

We’ll fully manage your databases for you, including email servers, application servers and telecoms.

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Software Updates/Patches & Rollout

By rolling out regular software updates and patches, we keep your business up-to-date and protected from emerging online threats.

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Instant Threat Updates & Regular Reporting

You’ll be updated on all detected threats, including the type, origin, time and duration of any cyber-attacks.

Second to none technical credentials

Microsoft Gold Partner Accreditation Logo

Microsoft Gold Partner

NetApp Gold Partner Accreditation Logo

NetApp Gold Partner

Dell EMC Platinum Partner Accreditation Logo

Dell Platinum Partner

HP Silver Partner Accreditation Logo

HP Silver Partner

VMWare Partner Accreditation Logo

VMWare Partner

Citrix Partner Accreditation Logo

Citrix Partner

Customer feedback that means business

  • The Works It
    The Works Logo

    "We no longer risk losing critical knowledge through staff attrition. Probrand’s expert team both on and off-site provides coverage during sickness and holidays, meaning that The Works is never without the expertise and capability it needs.”

    - Geoff Smith, The Works Head of IT

  • Sale Sharks
    Sale Sharks Logo

    “Probrand has our network security completely covered, and its managed service option means that we don't have to worry about management or configuration.”

    - Paul Smith, Sales Sharks Rugby Club

  • Cullum Morris Powles
    Cullum Morris Powles Logo

    "We’re a professional company and now we feel backed by a professional IT company."

    - Emma White

Why choose Probrand for your IT services and IT solutions in Durham?

IT Support Certified Technical Engineers Icon
When things go wrong, you need someone whose expertise you can rely on. Our fully certified engineers offer peace of mind, allowing you to focus your attention where it needs to be.
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We have the proof to back up our claims. We’ve been awarded top industry-recognised accreditations for our first-class services.
IT Support Top Acceditations Icon
All our IT support is delivered to the highest standards. We’re dedicated to getting your business up and running again, no matter how small or large the issue.
IT Support 98 Percent Retention Icon
Customer satisfaction is what we strive for, and we’re proud to say that our clients support our expertise and are satisfied with their results.
IT Support 1000 Solutions Icon
We help customers innovate and solve problems, and we deliver over 1,000 IT solutions’ projects to SMBs and larger enterprises every year.
IT Support 25 Years Experience Icon
We’re experts in our field, drawing on our years of industry experience to provide the IT services you need, when you need them.

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction

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FAQs

Yes, we can provide IT Support to businesses and teams that use any model of Apple computers.
We provide IT services throughout Durham as well as all across the surrounding area. However, we also provide remote support to those who need it. If we can’t walk you through your issues, we’ll send an engineer to wherever you are in the UK.
Yes, we have a number of industry partnerships with third-party data communications carriers. Whether your business is working remotely or communicating between offices, we can ensure high-performance connectivity between your devices for a seamless, lag-free experience.
Remote working is more popular with businesses than ever, which is why we strive to ensure a smooth transition from a traditional office setup. We help you provide your team with swift and secure access to the data and applications they need while working from home. With our managed remote access, your employees can access everything they need on their PCs, tablets or smartphones, from wherever they are in the world.
Sometimes it can be difficult to sort out a customer’s IT problems over the phone. If we feel like you need an engineer to provide some hands-on support, we’ll send one of our experts to help, wherever you’re based in the UK.
Yes, we provide 24-hour support. Whenever you’re facing an IT issue, we’ll be available to assist.
Our IT support team answers all calls within 10 seconds. Our specialists will work through your problem with you until it is resolved, and will only send an engineer if your issue requires additional assistance. However large or small of an issue you’re facing, we always strive to meet all agreed-upon SLAs.
Yes. We work with your business as an extension of your current IT department. Our engineers and helpdesk team work collaboratively to offer proactive solutions as well as solve end-user issues.
Our managed IT services include an extensive portfolio to help support the growth of your business’ IT offering, including IT support, network security, and app development. See our full range of IT services to learn more about what Probrand can do for your business.
We work with small and medium-sized businesses to deliver world class IT solutions. Our clients span all industries, allowing us to ensure that any company that needs our support can remain secure, relevant and progressive online.
At Probrand, we provide super-safe cloud storage and recovery data thanks to software from Asigra — a state-of-the-art solution used by some of the worlds biggest brands; including Coca Cola, Toyota and British Airways. Learn more about our cloud backup services at Probrand