HPE Support Plus with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 13x5 - response time: 4 h Hewlett-Packard | UQ516E

Provides 2-hour response on software support through telephone access to highly trained support personnel
Updates HPE software and select third party software at a predictable cost
Provides advantageous subscription savings on software updates
Provides access to HPE's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more

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General
Service Included	Parts and labour
Location	On-site
Full Contract Period	5 years
Response Time	4 hours
Service Availability	13 hours a day / 5 days a week
UNSPSC Information	81111812 - Computer hardware maintenance support service
Details
Service & Support	Product info support - web knowledge base access - 5 years ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 13 hours a day / Monday-Friday ¦ New releases update - 5 years ¦ Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 13 hours a day / Monday-Friday ¦ Defective media retention - 5 years

Product Information