Product Information
Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).Customers increasingly require a comprehensive suite of management tools that provide end-to-end support for virtual and non-virtual server infrastructure. The server management suites provide an easy and economical way for customers to get server management licenses for the four main products of System Center - System Center Operations Manager 2007 R2, Configuration Manager 2007 R2, Data Protection Manager 2007, and Virtual Machine Manager 2008 R2. Because the Suites include Virtual Machine Manager - Microsoft's solution for managing a virtual environment - customers who are running or plan to run virtual infrastructure should consider acquiring one of the Suites.
- User-centric support
It can improve user productivity and satisfaction while reducing support costs with its Self-Service Portal (SSP). - Datacenter management efficiency
With its CMDB and management packs, it helps reduce downtime and improve the reliability of IT services running within your datacenter. - Business alignment
It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis.