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IT Support Birmingham

Local experts to help with your IT support and managed services

Request a Quote Now Speak to an expert 0800 151 2080

Birmingham-based IT consultants for businesses with or without an IT team

As Birmingham’s leading Managed Service Provider (MSP), we take a proactive approach to optimising your IT, ensuring issues are spotted and resolved before they can impact your business operation. With 25 years of award-winning experience, our portfolio includes IT support, outsourced IT, cyber security, backup and recovery, plus design, installation, and maintenance of business IT infrastructure projects, and more.

We provide business leaders with the talent and expertise they need to ensure they’re working safely and efficiently, with or without their own IT team. Whether you’re a well-versed IT leader looking to expand capacity and fix end user issues quickly, or a business manager seeking proactive IT support to future-proof your enterprise; we can meet your needs.

Whatever services you require, our team of over 45 engineers can provide IT support for your Birmingham business, no matter the size or scope. With a commitment to 24-hour rapid response and over 1,000 satisfied clients, Probrand is a name you can trust in delivering managed IT services of unparalleled quality in Birmingham and the wider West Midlands area.

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The benefits of professional IT support

Improved Productivity

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Workstations 23% faster

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Downtime reduced by 80%

Reduced Cost & Risk

Graphic icon of a left to right two sided arrow indicating stretching the life of your IT estate by 50% to illustrate reduced cost and risk

Stretch the life of your IT estate by 50%

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Up to 71% power saving

Greater Reliability

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Automated security and compliance

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Maximum uptime

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Birmingham based IT support on your doorstep

We have an IT support service that meets your needs, and for a fixed monthly price. Need an outsourced IT resource to operate on your premises, want a list of software & hardware assets fixed when issues crop up, or fully managed IT support to sort issues proactively? Our IT support services reduce downtime, improve productivity, and reduce everyday IT costs and risk.

What areas can our IT support services cover?

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IT Helpdesk support

Our dedicated helpdesk team work tirelessly to resolve any IT support issues quickly and efficiently, keeping you updated until the problem is resolved.

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24 hour monitoring

We detect and quarantine any emerging threats with our 24-hour monitoring services, helping to prevent cyber attacks.

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Mobile device support

We protect all the data stored on your devices, meaning we can safely remove sensitive data from your computers or laptops in the event they are stolen.

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Workstation & laptop support

We can monitor the performance of your laptop remotely, ensuring the processor, disk space and memory allocation are all running smoothly.

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Connectivity support (including BYOD and remote access)

Our proactive connectivity support means you're able to connect securely from remote locations on all your business devices.

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Network Security

We provide network security features and robust firewall protection as part of our IT support package.

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Managed databases

We’ll fully manage your databases for you, including email servers, application servers and telecoms.

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Software Updates/Patches & Rollout

By rolling out regular software updates and patches, we keep your business up-to-date and protected from emerging online threats.

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Instant Threat Updates & Regular Reporting

You’ll be updated on all detected threats, including the type, origin, time and duration of any cyber-attacks.

Second to none technical credentials

Microsoft Gold Partner Accreditation Logo

Microsoft Gold Partner

NetApp Gold Partner Accreditation Logo

NetApp Gold Partner

Dell EMC Platinum Partner Accreditation Logo

Dell Platinum Partner

HP Silver Partner Accreditation Logo

HP Silver Partner

VMWare Partner Accreditation Logo

VMWare Partner

Citrix Partner Accreditation Logo

Citrix Partner

Customer feedback that means business

Why choose Probrand for your IT services and IT solutions in Birmingham?

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When things go wrong, you need someone whose expertise you can rely on. Our fully certified engineers offer peace of mind, allowing you to focus your attention where it needs to be.
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We have the proof to back up our claims. We’ve been awarded top industry-recognised accreditations for our first-class services.
IT Support Top Acceditations Icon
All our IT support is delivered to the highest standards. We’re dedicated to getting your business up and running again, no matter how small or large the issue.
IT Support 98 Percent Retention Icon
Customer satisfaction is what we strive for, and we’re proud to say that our clients support our expertise and are satisfied with their results.
IT Support 1000 Solutions Icon
We help customers innovate and solve problems, and we deliver over 1,000 IT solutions’ projects to SMBs and larger enterprises every year.
IT Support 25 Years Experience Icon
We’re experts in our field, drawing on our years of industry experience to provide the IT services you need, when you need them.

Service Delivery Results


Average Call Waiting Time


Same Day Resolution


Service Desk Tickets Resolved


SLA’s met


Customer Retention


Customer Satisfaction

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Yes, we can provide IT Support to businesses and teams that use any model of Apple computers.
We provide IT services throughout Birmingham as well as all across the surrounding area. However, we also provide remote support to those who need it. If we can’t walk you through your issues, we’ll send an engineer to wherever you are in the UK.
Yes, we have a number of industry partnerships with third-party data communications carriers. Whether your business is working remotely or communicating between offices, we can ensure high-performance connectivity between your devices for a seamless, lag-free experience.
Remote working is more popular with businesses than ever, which is why we strive to ensure a smooth transition from a traditional office setup. We help you provide your team with swift and secure access to the data and applications they need while working from home. With our managed remote access, your employees can access everything they need on their PCs, tablets or smartphones, from wherever they are in the world.
Sometimes it can be difficult to sort out a customer’s IT problems over the phone. If we feel like you need an engineer to provide some hands-on support, we’ll send one of our experts to help, wherever you’re based in the UK.
Yes, we provide 24-hour support. Whenever you’re facing an IT issue, we’ll be available to assist.
Our IT support team answers all calls within 10 seconds. Our specialists will work through your problem with you until it is resolved, and will only send an engineer if your issue requires additional assistance. However large or small of an issue you’re facing, we always strive to meet all agreed-upon SLAs.
Yes. We work with your business as an extension of your current IT department. Our engineers and helpdesk team work collaboratively to offer proactive solutions as well as solve end-user issues.
Our managed IT services include an extensive portfolio to help support the growth of your business’ IT offering, including IT support, network security, and app development. See our full range of IT services to learn more about what Probrand can do for your business.
We work with small and medium-sized businesses to deliver world class IT solutions. Our clients span all industries, allowing us to ensure that any company that needs our support can remain secure, relevant and progressive online.
At Probrand, we provide super-safe cloud storage and recovery data thanks to software from Asigra — a state-of-the-art solution used by some of the worlds biggest brands; including Coca Cola, Toyota and British Airways. Learn more about our cloud backup services at Probrand