IT Support Birmingham

Local experts to help with your IT support and managed services

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Birmingham-based IT consultants for businesses with or without an IT team

As Birmingham’s leading Managed Service Provider (MSP), we specialise in delivering award-winning IT support and services to businesses of all sizes across the region. With 25 years of experience, our proactive approach ensures that we spot and resolve issues before they impact your operations, keeping your business running smoothly and efficiently.

Our comprehensive portfolio includes IT support, outsourced IT, cyber security, backup and recovery, as well as the design, installation, and maintenance of business IT infrastructure projects. We provide Birmingham-based businesses with the expertise they need to operate safely and efficiently, no matter if you have an in-house IT team or not.

Whether you're an IT leader looking to expand capacity and quickly resolve end-user issues or a business manager seeking proactive IT support to future-proof your enterprise, we have the right solutions. Our team of over 45 skilled engineers is dedicated to providing unparalleled IT support for your Birmingham business, regardless of its size or scope.

At Probrand, we pride ourselves on our 24-hour rapid response commitment and have over 1,000 satisfied clients who trust us for their IT support needs. We are not just another IT support company in Birmingham; we are your partners in achieving business success through reliable and innovative IT solutions.

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The benefits of professional IT support

Improved Productivity

Workstations 23% faster

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Downtime reduced by 80%

Reduced Cost & Risk

Graphic icon of a left to right two sided arrow indicating stretching the life of your IT estate by 50% to illustrate reduced cost and risk

Stretch the life of your IT estate by 50%

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Up to 71% power saving

Greater Reliability

Automated security and compliance

Maximum uptime

Birmingham based IT support on your doorstep

Based in Birmingham, we are your go-to IT support company, offering a full suite of services designed to meet your business needs at a fixed monthly price. Whether you require an outsourced IT resource to work on-site, need software and hardware issues resolved promptly, or seek fully managed IT support to proactively handle any IT challenges, we are here to help.

Our Birmingham-based IT support services are designed to minimise downtime, boost productivity, and reduce everyday IT costs and risks. By choosing Probrand, you benefit from having a dedicated local team that understands the unique needs of businesses in Birmingham and the West Midlands.

For a fixed monthly price, we deliver tailored IT solutions that ensure your business runs smoothly and efficiently. Get in touch with us today to discover how our Birmingham IT support can enhance your business operations and provide you with peace of mind.

What areas can our IT support services cover?

IT Helpdesk support

Our dedicated helpdesk team work tirelessly to resolve any IT support issues quickly and efficiently, keeping you updated until the problem is resolved.

24 hour monitoring

We detect and quarantine any emerging threats with our 24-hour monitoring services, helping to prevent cyber attacks.

Mobile device support

We protect all the data stored on your devices, meaning we can safely remove sensitive data from your computers or laptops in the event they are stolen.

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Workstation & laptop support

We can monitor the performance of your laptop remotely, ensuring the processor, disk space and memory allocation are all running smoothly.

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Connectivity support (including BYOD and remote access)

Our proactive connectivity support means you're able to connect securely from remote locations on all your business devices.

Network Security

We provide network security features and robust firewall protection as part of our IT support package.

Managed databases

We’ll fully manage your databases for you, including email servers, application servers and telecoms.

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Software Updates/Patches & Rollout

By rolling out regular software updates and patches, we keep your business up-to-date and protected from emerging online threats.

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Instant Threat Updates & Regular Reporting

You’ll be updated on all detected threats, including the type, origin, time and duration of any cyber-attacks.

Second to none technical credentials

Microsoft Gold Partner

NetApp Gold Partner

Dell Platinum Partner

HP Silver Partner

VMWare Partner

Citrix Partner

Customer feedback that means business

“Fundamentally, with Probrand we have been able to reduce and control our IT overhead more efficiently, eliminate unnecessary downtime, maximise our IT estate and reduce cost of ownership.”

- James Ellis, Financial Director, Aston Manor Brewery (Birmingham)
"We no longer risk losing critical knowledge through staff attrition. Probrand’s expert team both on and off-site provides coverage during sickness and holidays, meaning that The Works is never without the expertise and capability it needs.”

- Geoff Smith, The Works Head of IT
Read about The Works
"We’re a professional company and now we feel backed by a professional IT company."

- Emma White

Why choose Probrand for your IT services and IT solutions in Birmingham?

IT Support Certified Technical Engineers Icon

45+ Certified Technical Engineers

When things go wrong, you need someone whose expertise you can rely on. Our fully certified engineers offer peace of mind, allowing you to focus your attention where it needs to be.

Top Tier Accreditations

We have the proof to back up our claims. We’ve been awarded top industry-recognised accreditations for our first-class services.

Service Excellence

All our IT support is delivered to the highest standards. We’re dedicated to getting your business up and running again, no matter how small or large the issue.

98% Retention

Customer satisfaction is what we strive for, and we’re proud to say that our clients support our expertise and are satisfied with their results.

Over 1k+ Solutions Annually

We help customers innovate and solve problems, and we deliver over 1,000 IT solutions’ projects to SMBs and larger enterprises every year.

25+ years Expertise

We’re experts in our field, drawing on our years of industry experience to provide the IT services you need, when you need them.

Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s met

91.94%

Customer Retention

98%

Customer Satisfaction