Privacy and Cookies

We recognise the need for privacy as you visit our site, and are committed to protecting your security and privacy. We intend to use any information learned about you in an ethical manner.

Data Protection

Information supplied to this site will be treated with respect and in accordance with the requirements of all relevant UK Data Protection legislation currently in force.

In particular, users may request a copy of any personal data held by us about them upon written application.Please note we reserve the right to charge the current statutory fee for providing such information. If you believe that any personal information we hold about you is incorrect or incomplete please contact us immediately. Any information found to be incorrect will be corrected promptly.

From time to time we collect or compile personally identifying information which we use for internal purposes and may disseminate to other companies in our group and to group third parties for consumer or business marketing purposes. We do not sell databases, contacts or personal information to third parties.


This website may utilise server-side session technology to track visitors, therefore providing a more secure shopping experience to the user. We may also use cookies to collect this information and track visitors.


Cookies are small text files that are placed on to your computer by websites that you visit. They are used to make websites work, to improve efficiency of websites, to improve the user's experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.

Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them.

We may offer cookies to you and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to:

Cookies in use on this site
Name Category Purpose
_ga Google Universal Analytics This helps us count how many people visit the site by tracking if you've visited before
_gat Google Universal Analytics Used to manage the rate at which page view requests are made
_utma Google Analytics Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page
_utmb Google Analytics This works with _utmc to calculate the average length of time you spend on the site
_utmc Google Analytics This works with _utmb to calculate when you close your browser
_utmz Google Analytics This tells us how you reached the site (eg from another website or a search engine)
ai_authUser Application Insights This helps us to proactively analyse the performance of the site and its infrastructure
ai_session Application Insights This helps us to proactively analyse the performance of the site and its infrastructure
ai_user Application Insights This helps us to proactively analyse the performance of the site and its infrastructure
ASP.NET_SessionId Marketplace Platform This let's us identify and distinguish your session and is required to run the marketplace platform
.ASPXAUTH Marketplace Platform This keeps you logged in during each session
__AntiXsrfToken Marketplace Platform This protects you and the marketplace from fake requests from other websites


Crown Commercial Service, Mercato and other companies in our group may send promotional offers and notices by way of email to contacts in our contacts database. It is possible to opt out of these mailings by following the simple instructions provided in the relevant email.

Site and Service Updates

We may at any time contact registered users of this website (via email) to inform them of service issues.

Links to External Sites

We are not responsible for the privacy practices or content of any external websites linked to from this website. We encourage you to be aware of this when you leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy statement applies solely to information collected by this website.

Changes to this policy

We reserve the right to make changes to this policy at any time.

If we make changes, we will post an updated version of this policy on our website.

If at any point we decide to use personally identifiable information in a manner different from the privacy policy in force at the time the information was collected, we will notify you by way of an email. You will have a choice as to whether or not we use your information in this different manner.