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Extended Spec
| General |
|
| Service Included |
Replacement |
| Location |
Shipment |
| Full Contract Period |
3 years |
| Response Time |
Next business day |
| Service Availability |
9 hours a day / 5 days a week |
| UNSPSC Information |
81111812 - Computer hardware maintenance support service |
| Details |
|
| Service & Support |
3 years x extended service agreement - replacement - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ 3 years x technical support - remote diagnosis ¦ 3 years x technical support - phone consulting - availability: 24 hours a day / Monday-Sunday ¦ 3 years x new releases update ¦ 3 years x product info support - web knowledge base access |