Most Organisations Wait Until Something Breaks - Then Panic

That’s entirely up to you. Around half of our customers have no in-house IT resource at all, while the other half use us to support their existing team. We can act as your full virtual IT department or simply extend your team with extra knowledge and resources. This flexibility means you don’t need an IT Manager to benefit from our services - we adapt to your setup, whether that’s providing complete management or working alongside your staff to strengthen your IT capabilities.

No. We offer flexible contract lengths - one, three, or five years. Discounts are available for longer terms, and all new customers benefit from our 90-day satisfaction guarantee to ensure the service is the right fit. This gives you the freedom to choose an agreement that matches your business plans, whether you want a short-term arrangement to test the service or a longer-term option to lock in value and stability.

Not at all. We offer monthly, quarterly, biannual, or annual payment options. Most customers choose monthly at no extra cost, but we’re happy to align with your accounting preferences. This flexibility means you can spread payments in the way that best suits your business, avoiding large upfront costs while keeping your IT support predictable and easy to budget for.

Yes. We understand that IT requirements evolve. That’s why we offer flexibility to add, remove or adjust what’s covered at any point to suit your tech landscape. Whether you need extra support as your business grows, or want to scale back certain services, we’ll adapt your cover so it always matches your priorities and resources.

Our IT Support services are designed for SMEs with 25–500 users. Whether you have no in-house IT or a growing team, we can scale with your needs. We support a wide range of industries - from education and public sector to commercial businesses — and tailor our service so it fits the way you operate. This means you get the right level of support at every stage of your growth.

Yes - where required. While not included as standard, we offer optional 24/7 support as an upgrade for critical operations or round-the-clock environments. This means that if your business depends on always-on systems, you’ll have peace of mind knowing our team can be available at any time of day or night to resolve urgent issues and keep you running smoothly.

We support a wide range of hardware and software across Windows, macOS, Microsoft 365, and beyond. We’re vendor-agnostic and partner with leading tech providers. This means whether your environment includes traditional PCs, laptops, servers, cloud platforms, or a mix of different systems, our team can provide expert support, ensuring compatibility, security, and smooth operation across your entire IT estate.

Get in touch with us to arrange a no-obligation discovery call. We’ll review your current setup, discuss your goals, and show how Probrand can support your team. From there, we’ll propose a tailored IT support plan, outline service options and contract lengths, and guide you through onboarding so your systems are protected and optimised from day one.