Microsoft Teams Phone Graphic image
Microsoft Teams Phone

Switch to Microsoft Cloud Phone service for complete flexibility

Replace traditional phone systems with a modern cloud-based calling solution built directly into Microsoft Teams. Deliver a deeply integrated voice experience that enables staff to make, receive and manage calls from anywhere using the Teams platform they already rely on every day.

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A Cloud Business Phone System Built for Modern Work

When moving away from traditional phone services to a cloud business phone system (PBX), organisations have a range of options.

Microsoft Teams Phone provides a powerful cloud telephony solution that integrates directly into the Microsoft Teams software your staff already use. A PBX (Private Branch Exchange) is the system that manages internal and external business phone calls. Traditionally, this required physical phone infrastructure installed within an organisation’s offices. Teams Phone replaces this with a fully cloud-based solution.

By bringing voice services directly into Microsoft Teams, organisations can streamline communication, reduce reliance on legacy phone infrastructure, and enable employees to make and receive business calls from virtually anywhere. Teams Phone provides a full cloud PBX (private branch exchange) with PSTN services, enabling businesses to modernise communications while retaining enterprise-grade calling capabilities.

82% of organisations plan to move their business phone systems to the cloud

Traditional on-premise phone systems are rapidly being replaced by cloud communications platforms that support hybrid work, flexible devices, and unified collaboration tools.

Core Calling Capabilities

With Teams Phone, a range of key telephony capabilities are available directly within Microsoft Teams.

Auto Attendants

Create menu-based call routing solutions that automatically direct callers to the appropriate department or individual.

Call Queues

Manage incoming calls through hunt groups, routing rules and call management services to ensure customers reach the right person quickly.

Teams Client Softphone

Use the Microsoft Teams client as a fully functional softphone, enabling staff to make and receive calls directly from the Teams application.

Flexible Calling Plans

Access a range of national and international calling plans designed to support organisations of different sizes and locations.

Number Porting

Port your existing corporate phone numbers and DDIs to Microsoft, ensuring a seamless migration from legacy PBX systems.

Work From Anywhere

Users can access Teams Phone wherever they are and on whatever device is available, including smartphones and mobile devices.

Microsoft Teams Graphic image

Why Teams Phone Matters

As organisations move towards hybrid working models, traditional PBX phone systems can limit flexibility and productivity.

Microsoft Teams Phone enables organisations to:

Replace legacy PBX infrastructure with cloud telephony
Consolidate collaboration and voice communication into one platform
Enable employees to work from anywhere
Simplify IT management and telephony infrastructure
Deliver a consistent communication experience across devices

By integrating telephony directly into Microsoft Teams, organisations gain a unified communications platform that supports modern working environments.

Ready to Move Your Phone System to the Cloud?

Whether you're replacing a legacy PBX system, modernising your communications infrastructure, or expanding your Microsoft Teams environment, Probrand can help guide your transition to Teams Phone.

Probrand Teams Phone Services

Probrand can help organisations transition to cloud voice services smoothly and with minimal disruption. This collaborative environment helps streamline internal processes and improve productivity across distributed teams. Our services include:

Cloud Licensing & Cost Management

Helping organisations manage Microsoft licensing effectively and ensure the correct Teams Phone solution is deployed.

Call Routing Design Services

Designing efficient call routing structures so calls reach the correct departments and teams quickly.

Phone Number Porting Management

Managing the migration of existing corporate numbers and DDIs into Microsoft Teams Phone.

Implementation and Deployment

Configuring and deploying Teams Phone across your organisation, ensuring a smooth transition to cloud PBX services.

Hardware Deployment

Supporting the deployment of Teams desk phones, headsets and other communication hardware where required.

Frequently Asked Questions

Microsoft Teams Phone is a cloud-based business phone system integrated directly into Microsoft Teams. It allows users to make and receive business calls across desktop, mobile and desk phone devices.
Yes. Teams Phone provides full PBX functionality in the cloud, allowing organisations to replace traditional office phone systems with a modern Microsoft Teams-based calling platform.
Yes. Existing corporate numbers and DDIs can be ported to Microsoft Teams Phone, ensuring continuity during migration from legacy telephony systems.
Teams Phone supports a wide range of devices, including the Microsoft Teams desktop client, mobile app, Teams desk phones, headsets and meeting room systems.

Speak to a Teams Phone Specialist

Modernise your business phone system with a cloud-based calling platform built directly into Microsoft Teams.

Book a Call Request a Quote
Microsoft Teams Graphic image