Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support West Bromwich

Why Choose Probrand for IT Services in West Bromwich?

Trusted by West Bromwich Businesses for over 30 decades

At Probrand, we bring together strong technical expertise and a service-first approach, ensuring organisations in West Bromwich benefit from secure, efficient, and high-performing IT systems. Our skilled engineers support businesses of every size, helping them boost productivity, strengthen cybersecurity, and maintain long-term operational reliability.

Whether you need fully managed IT support or co-managed services that complement your internal team, we shape every solution around your organisation’s goals. With Probrand, you can minimise disruption, streamline daily operations, and maintain a dependable IT environment that supports ongoing business growth.

What Does Our West Bromwich-Based IT Support Include?

West Bromwich IT Consultancy

Transform and strengthen your IT environment with strategic guidance from Probrand’s experts. From smooth cloud migrations to full infrastructure upgrades, we help ensure your technology aligns with your long-term operational goals and supports future growth.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with robust cybersecurity delivered by our West Bromwich team. We detect vulnerabilities early and provide continuous, proactive defence to keep your systems, data, and users secure around the clock.

Explore Cybersecurity Services

Comprehensive IT Support Services for West Bromwich Businesses

Discover our complete suite of IT support solutions, designed to meet the needs of organisations across West Bromwich and the wider West Midlands area.

IT Helpdesk
Support

Fast, reliable issue resolution with clear communication to keep your West Bromwich business operating smoothly and without unnecessary downtime.

Device Support
& Protection

End-to-end support for laptops, desktops, and mobile devices, ensuring they stay secure, updated, and performing at their best.

Database
Management

Expert management of databases, email systems, and telecom platforms to maintain consistent, uninterrupted day-to-day performance.

24/7 Threat
Monitoring

Round-the-clock monitoring with rapid alerts to detect and block cyber threats before they impact your organisation.

Network
Security

Advanced firewalls and multi-layered security controls designed to protect your network from evolving cyber threats.

Connectivity
Support

Specialist assistance with VPNs, remote access solutions, and BYOD setups to ensure safe, stable connectivity for teams working anywhere.

Software
Updates

Routine updates and patching to reinforce security, support compliance, and keep your systems running reliably.

Proactive
IT Planning

Work with our experts to create a strategic, future-ready IT roadmap that supports growth and keeps your technology aligned with your long-term goals.

Flexible Support for SMEs and In-House IT Teams

Access tailored IT support designed to strengthen your organisation and help your business succeed in West Bromwich’s fast-growing business community.

Boost Productivity

Improve overall system efficiency by up to 23% and cut downtime by as much as 80%, enabling your teams to work smoothly, stay focused, and consistently deliver stronger results across your organisation.

Cut Costs

Reduce unnecessary IT spend by extending the lifespan of your hardware and optimising system performance, helping your organisation achieve meaningful long-term savings.

Enhance Reliability

Leverage automated security and compliance tools to maximise uptime and keep your systems running securely, consistently, and with fewer unexpected interruptions.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in West Bromwich?

Experience Probrand’s trusted expertise with tailored IT solutions, professional guidance, and dependable service for organisations across West Bromwich and the surrounding areas.

Tailored IT Support

Choose from fully managed or co-managed IT services shaped around your organisation, providing flexible, dependable support that fits your everyday operational needs.

Expert IT Professionals

Our certified specialists deliver consistent, high-quality assistance, continually refining and expanding their expertise to ensure your systems remain stable, secure, and performing efficiently at all times.

Innovative IT Tools

Access industry-leading technologies that enhance security, streamline workflows, and boost productivity across your business, helping your teams work efficiently and with confidence.

No Hidden Costs

Benefit from clear, transparent pricing - giving you full visibility over your spend and ensuring you only pay for IT services that provide real, measurable value.

Your Local IT Experts

Located near West Bromwich, we offer fast, reliable IT support to local organisations, ensuring knowledgeable help is always close at hand when you need it.

Proven Track Record

Backed by over 25 years of experience, we deliver trusted IT solutions that strengthen performance, improve reliability, and support sustainable long-term growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across West Bromwich, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support West Bromwich team provides full support for Apple devices, including Macs, MacBooks, and iOS systems, as well as Windows-based environments. Our engineers are highly experienced in managing Apple technology within professional networks, ensuring seamless integration with Microsoft 365, cloud platforms, and essential business applications. We take care of configuration, security, updates, and troubleshooting to keep your Apple devices running smoothly. Whether your organisation uses Apple exclusively or operates a mixed-device setup, we ensure everything remains secure, compatible, and efficient.

What service areas do you cover?

Our IT Support West Bromwich service covers organisations throughout West Bromwich, across the West Midlands, and nationwide. Using advanced remote monitoring tools and a UK-wide network of certified engineers, we provide fast and consistent support regardless of where your teams are based. You benefit from the responsiveness of a local provider combined with the capability to support multi-site businesses, hybrid teams, and remote workforces. From small firms to larger enterprises, we deliver stable, secure IT performance across every location.

Can you help with VoIP?

Yes - our IT Support West Bromwich specialists provide complete VoIP solutions covering installation, configuration, integration, and ongoing optimisation. VoIP offers a flexible and cost-effective communication platform suitable for both office-based and remote teams. We work with trusted providers to implement secure, cloud-hosted phone systems that include call routing, voicemail-to-email, Microsoft Teams integration, and video conferencing. Our engineers continuously monitor performance to ensure clear call quality, strong reliability, and robust communication security.

Can you help companies with remote working?

Yes - we build and support secure, efficient remote and hybrid working environments. Our IT Support West Bromwich team configures VPNs, Microsoft 365, Teams, cloud services, VoIP systems, and collaboration tools to help staff work productively from any location. We implement essential security measures including MFA, encryption, and endpoint protection to safeguard your systems and data. With proactive monitoring and responsive helpdesk assistance, your workforce stays connected, secure, and fully supported wherever they operate.

Can you send an IT support engineer to an office?

Yes - our IT Support West Bromwich engineers can visit your site whenever hands-on support is required. Whether you need new hardware installed, networks configured, or complex issues resolved, we work quickly to minimise downtime and keep your organisation running smoothly. On-site support is backed by advanced remote monitoring tools, helping us maintain secure, stable, and fully optimised systems. We provide fast, reliable on-site assistance throughout West Bromwich and surrounding areas.

Do you offer out-of-hours support?

Our IT Support West Bromwich team prioritises fast and reliable response times. We answer all calls within 10 seconds to ensure issues are addressed immediately. While many problems can be resolved remotely, we dispatch an engineer promptly when on-site assistance is required. We operate under strict SLAs to minimise downtime, maintain system reliability, and keep your organisation running smoothly day to day.

What is your standard response time?

Do you offer support to existing IT teams?

Yes - we offer co-managed IT support designed to complement and reinforce your internal IT department. Whether you need additional expertise, temporary capacity, or help with ongoing workloads and key projects, our West Bromwich engineers integrate seamlessly with your team. We provide multi-tier helpdesk support, proactive monitoring, patching, and long-term IT planning to strengthen your IT function and enable your staff to focus on strategic priorities.

Why should i choose Probrands IT services?

Probrand’s IT Support West Bromwich service delivers dependable, professional support to ensure your technology performs at its best. With over 25 years of industry experience, our local engineers provide expert help across everything from routine maintenance to complex technical challenges. We offer flexible service options - including fully managed and co-managed solutions - so you only pay for the level of support your organisation truly needs. Through proactive monitoring, scheduled maintenance, and responsive remote and on-site assistance, we keep your systems secure, efficient, and ready for long-term growth.

Why West Bromwich Businesses Choose Probrand for IT Services

Certified Engineers

Benefit from the knowledge and capability of our 45+ certified engineers, delivering fast, reliable support that keeps your systems performing at their best.

Top-Tier Accreditations

Supported by respected industry certifications, we provide dependable, high-quality IT services built on proven, trusted standards.

Service Excellence

Offering outstanding IT support for organisations of every size - from independent West Bromwich firms to larger multi-site operations with more complex needs.

98% Client Retention

Our 98% retention rate is the result of consistent service quality, clear communication, and long-term client relationships that deliver meaningful value.

1,000+ Projects Annually

Completing more than 1,000 tailored IT projects each year, we help businesses across a wide range of sectors meet their operational and strategic objectives.