Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Moseley | Birmingham

Why Choose Probrand for IT Services in Moseley?

Trusted by Moseley Businesses for Over 30 Years

At Probrand, we deliver proven IT expertise backed by a service-first approach, ensuring businesses in Moseley have the reliable, secure, and high-performing technology they depend on. Our skilled engineers support organisations of all sizes, helping them improve efficiency, strengthen security, and enable long-term growth.

Whether you need fully managed IT support or co-managed services that work alongside your internal team, we tailor every solution to fit your goals. With Probrand, you can streamline processes, minimise downtime, and maintain a resilient, high-performing IT environment.

What Does Our Moseley-Based IT Support Include?

Moseley IT Consultancy

Improve and modernise your IT systems with expert guidance from Probrand. From smooth cloud migrations to full infrastructure upgrades, we ensure your technology aligns with your wider business objectives.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with comprehensive cybersecurity solutions from our Moseley team. We identify risks early and provide ongoing defence to keep your data and systems safe.

Explore Cybersecurity Services

Comprehensive IT Support Services for Moseley Businesses

Explore our full range of IT support solutions, designed to meet the needs of organisations across Moseley and the wider West Midlands area.

IT Helpdesk
Support

Fast, effective issue resolution with transparent communication to keep your operations running without disruption.

Device Support
& Protection

Specialist support for desktops, laptops, and mobile devices to maintain strong security and optimal performance.

Database
Management

Reliable management of databases, email platforms, and telecom systems to ensure consistent, smooth operation.

24/7 Threat
Monitoring

Around the clock surveillance and alerting to identify and prevent cyber threats before they affect your business.

Network
Security

Advanced firewall solutions and multi-layered security measures to safeguard your network from emerging risks.

Connectivity
Support

Expert assistance with remote access, VPNs, and BYOD environments to provide secure connectivity wherever you work.

Software
Updates

Regular patching and updates to enhance security, support compliance, and keep systems performing efficiently.

Proactive
IT Planning

Work alongside our specialists to build a long-term IT strategy that supports your business’s future growth and stability.

Flexible Support for SMEs and In-House IT Teams

Benefit from tailored IT support that empowers your organisation to perform and grow within Moseley’s dynamic business community.

Boost Productivity

Improve system performance by up to 23% and reduce downtime by as much as 80%, helping your teams work more efficiently.

Cut Costs

Extend the lifespan of your IT infrastructure by up to 50% and lower energy usage by 71% to deliver long-term cost savings.

Enhance Reliability

Use automated compliance and security tools to maximise uptime and ensure your systems run consistently and securely.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Moseley?
Find the Ideal IT Solution for Your Business

Experience Probrand’s proven expertise with tailored IT support, professional guidance, and award-winning service for organisations throughout Moseley and the surrounding areas.

Tailored IT Support

Choose from fully managed or co-managed IT services shaped around your operational needs and long-term objectives.

Expert IT Professionals

Our certified specialists deliver reliable, high-quality support, backed by ongoing training and deep technical expertise to keep your systems running at their best.

Innovative IT Tools

Modern technologies that boost performance, strengthen security, and streamline productivity across your organisation.

No Hidden Costs

Straightforward, flexible pricing - ensuring you only pay for the services that add genuine value to your business.

Your Local IT Experts

Located near Moseley, delivering fast, dependable support to businesses throughout the surrounding area.

Proven Track Record

With over 25 years of experience, we deliver trusted IT solutions that help organisations grow with confidence.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Moseley, West Midlands and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Moseley team provides full support for Apple devices, including Mac desktops, MacBooks, and iOS products, alongside Windows systems. Our engineers are experienced in managing Apple hardware and software within business environments, ensuring smooth integration with Microsoft 365, cloud services, and essential business applications. We handle configuration, security, updates, and troubleshooting to keep your Apple estate running reliably. Whether your organisation uses only Apple or runs a mixed setup, we ensure everything operates securely and efficiently.

What service areas do you cover?

Our IT Support Moseley service covers businesses throughout Moseley, the wider West Midlands, and locations across the UK. With advanced remote monitoring tools and a nationwide network of certified engineers, we deliver fast, dependable support regardless of where your teams are based. You benefit from the personal touch of a local provider, backed by national coverage suited to multi-site operations and hybrid workforces. From SMEs to large organisations, we offer reliable IT management that keeps your systems secure and stable.

Can you help with VoIP?

Yes - our IT Support Moseley specialists offer end-to-end VoIP services, from initial setup and system integration to ongoing optimisation. VoIP provides a flexible and cost-effective communication solution for both office-based and remote teams. We work with reputable providers to deliver secure, cloud-hosted phone systems featuring call routing, voicemail-to-email, video calls, and Microsoft Teams connectivity. Our team ensures strong call quality, consistent performance, and secure communications at all times.

Can you help companies with remote working?

Yes - we support businesses in creating secure and efficient remote or hybrid working environments. Our IT Support Moseley team can configure VPNs, Microsoft 365, cloud services, Teams, and VoIP solutions to keep staff productive from any location. We implement robust security measures, including multi-factor authentication, encryption, and endpoint protection, to keep your data safe. Combined with proactive monitoring and fast helpdesk support, we ensure your workforce stays connected and protected wherever they work.

Can you send an IT support engineer to an office?

Yes - our IT Support Moseley engineers are available for on-site visits whenever physical support is needed. Whether setting up new equipment, configuring networks, or resolving technical issues, our team works efficiently to restore service and minimise downtime. On-site assistance is supported by our remote monitoring tools, helping keep your systems secure, stable, and fully optimised. We respond quickly across Moseley and surrounding areas to ensure your business continues to operate smoothly.

Do you offer out-of-hours support?

Yes - our IT Support Moseley team provides 24/7 support, including evenings, weekends, and emergency callouts. Because IT issues can occur at any time, our engineers are always available to deliver rapid assistance - either remotely or on-site. Whether it’s a network outage, server issue, or urgent security threat, we work quickly to restore operations and limit disruption, giving you peace of mind around the clock.

What is your standard response time?

Our IT Support Moseley team prioritises fast and dependable service. We answer all calls within 10 seconds, ensuring your issue is addressed immediately. Most problems are resolved remotely, but when an on-site visit is required, an engineer is dispatched quickly. We follow strict Service Level Agreements (SLAs) to keep downtime low, maintain reliability, and ensure your systems operate smoothly.

Do you offer support to existing IT teams?

Yes - we offer co-managed IT support designed to strengthen and work alongside your internal IT team. Whether you need access to specialist skills, extra capacity during busy periods, or support for specific projects, our Moseley engineers integrate seamlessly with your staff. We provide multi-level helpdesk assistance, proactive monitoring, patch management, and long-term IT planning to enhance your internal capabilities and free your team to focus on strategic priorities.

Why should i choose Probrands IT services?

Probrand’s IT services provide reliable, professional support that keeps your technology performing at its best. With more than 25 years of experience, our Moseley-based engineers deliver quick, expert help for everything from routine maintenance to complex technical challenges. Our flexible plans - including fully managed and co-managed options - ensure you only pay for the support you need. With proactive monitoring, scheduled maintenance, and responsive remote or on-site assistance, we help your organisation stay secure, efficient, and ready for long-term growth.