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Why Choose Probrand for IT Services in Dudley?

Trusted by Dudley Businesses for Over 30 Years

At Probrand, we deliver a blend of proven technical expertise and a service-driven approach, ensuring businesses in Dudley benefit from secure, reliable, and high-performing IT systems. Our skilled engineers support organisations of all sizes, helping them improve efficiency, strengthen cybersecurity, and enable long-term growth.

Whether you need fully managed IT support or co-managed services that work alongside your in-house team, we tailor every solution to your organisation’s needs. With Probrand, you can minimise downtime, optimise daily operations, and maintain a resilient IT environment that supports your strategic goals.

What Does Our Dudley-Based IT Support Include?

Dudley IT Consultancy

Upgrade and optimise your IT landscape with guidance from Probrand’s specialists. Whether you’re transitioning to the cloud or modernising your infrastructure, we ensure your technology aligns with your long-term business objectives.

Cybersecurity Services

Protect your organisation with comprehensive cybersecurity solutions delivered by our Dudley team. We detect risks early and provide ongoing defence to keep your systems, data, and users safe.

Comprehensive IT Support Services for Dudley Businesses

Explore our full range of IT support solutions, tailored to meet the needs of organisations across Dudley and the wider West Midlands area.

IT Helpdesk
Support

Fast, reliable issue resolution with clear communication to keep your business operating smoothly.

Device Support
& Protection

Expert assistance for desktops, laptops, and mobile devices to ensure they stay secure and high-performing.

Database
Management

Reliable oversight of databases, email platforms, and telecom systems to maintain consistent, uninterrupted operations.

24/7 Threat
Monitoring

Round the clock monitoring and intelligent alerts to identify and stop cyber threats before they impact your business.

Network
Security

Advanced firewalls and layered security measures designed to safeguard your network against modern risks.

Connectivity
Support

Comprehensive help with VPNs, remote access, and BYOD environments to maintain secure, stable connectivity anywhere.

Software
Updates

Scheduled patches and system updates to strengthen security, support compliance, and ensure smooth performance.

Proactive
IT Planning

Work with our specialists to shape a forward-thinking IT strategy that supports long-term business growth and stability.

Flexible Support for SMEs and In-House IT Teams

Benefit from tailored IT support designed to strengthen your organisation and help your business succeed in Dudley’s fast-moving commercial landscape.

Boost Productivity

Improve system performance by up to 23% and reduce downtime by as much as 80% to keep teams operating efficiently.

Cut Costs

Extend your IT systems’ lifespan by up to 50% and reduce energy use by 71% to support long-term savings.

Enhance Reliability

Use automated security and compliance solutions to maximise uptime and maintain consistent, secure system performance.

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Aston Manor Logo
“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Dudley?
Find the Ideal IT Solution for Your Organisation

Experience Probrand’s trusted expertise with customised IT support, expert guidance, and industry-recognised service for businesses throughout Dudley and the surrounding areas.

Tailored IT Support

Choose from fully managed or co-managed IT services built around your daily operations and long-term organisational goals.

Expert IT Professionals

Our certified specialists deliver reliable, high-quality support, continuously developing their skills to keep your systems performing at their best.

Innovative IT Tools

Modern, industry-leading technologies that enhance security, improve efficiency, and elevate productivity across your entire business.

No Hidden Costs

Straightforward, flexible pricing - ensuring you only invest in the IT services that bring real value to your organisation.

Your Local IT Experts

Located near Dudley, providing fast, dependable support for businesses throughout the local and surrounding areas.

Proven Track Record

With over 25 years of experience, we deliver trusted IT solutions that help organisations grow with confidence and long-term stability.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Dudley, West Midlands and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner Logo

Microsoft Gold Partner

NetApp Gold Accredited Partner Logo

NetApp Certified Gold Partner

Dell Platinum Accredited Partner Logo

Dell Certified Platinum Partner

HP Silver Accredited Partner Logo

HP Accredited Silver Partner

VMWare Accredited Partner Logo

VMWare Certified Partner

Citrix Partner Logo

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Yes - our IT Support Dudley team offers full support for Apple devices, including Mac desktops, MacBooks, and iOS products, alongside Windows systems. Our engineers are experienced in maintaining Apple technology within business environments, ensuring smooth integration with Microsoft 365, cloud platforms, and key business applications. We manage setup, security configurations, updates, and troubleshooting to keep your Apple estate performing reliably. Whether you operate an Apple-focused setup or a mixed environment, we ensure everything runs efficiently and securely.
Our IT Support Dudley service supports organisations across Dudley, the West Midlands, and throughout the UK. With advanced remote monitoring tools and a nationwide network of certified engineers, we deliver fast, dependable support wherever your teams are based. You gain the advantage of a local provider with the capability to support multi-site operations, hybrid workforces, and remote teams. From small businesses to large enterprises, we ensure stable, secure, and consistent IT performance.
Yes - our IT Support Dudley specialists provide complete VoIP solutions, including system setup, configuration, integration, and ongoing maintenance. VoIP offers a flexible and cost-effective way for your teams to communicate across office and remote environments. We work with trusted providers to deliver secure, cloud-hosted phone systems featuring call routing, voicemail-to-email, video conferencing, and Microsoft Teams connectivity. Our engineers ensure excellent call quality, consistent uptime, and robust security.
Yes - we assist businesses in creating secure, efficient remote and hybrid working environments. Our IT Support Dudley team sets up VPNs, Microsoft 365, cloud services, Teams, VoIP, and collaboration tools that enable staff to work productively from anywhere. We implement strong security measures, including MFA, encryption, and endpoint protection, to safeguard your data. With proactive monitoring and responsive helpdesk support, your teams remain connected, secure, and productive wherever they work.
Yes - our IT Support Dudley engineers are available for on-site visits whenever hands-on support is needed. From installing hardware and configuring networks to resolving complex issues, our technicians work efficiently to reduce disruption and restore normal operation quickly. On-site assistance is supported by our remote monitoring tools, helping maintain secure, stable, and optimised systems. We provide fast, reliable service across Dudley and surrounding areas.
Yes - our IT Support Dudley team offers 24/7 assistance, including evenings, weekends, and emergency callouts. Because IT issues can occur without warning, we provide rapid response both remotely and on-site whenever required. Whether you're facing a server outage, network failure, or urgent security concern, we act quickly to restore stability and minimise downtime, giving you complete peace of mind around the clock.
Our IT Support Dudley service prioritises fast, dependable response. We answer all calls within 10 seconds, ensuring your issue is handled immediately. Most problems are resolved remotely, but when an on-site visit is necessary, an engineer is dispatched promptly. We follow strict SLAs to minimise downtime, maintain system reliability, and ensure your operations run smoothly day to day.
Yes - we provide co-managed IT support designed to strengthen and complement your internal IT team. Whether you need specialist skills, additional capacity, or support with specific projects, our Dudley engineers work seamlessly alongside your staff. We offer multi-tier helpdesk coverage, proactive monitoring, patch management, and long-term IT planning to enhance your team’s capabilities and ensure strong, reliable IT performance.
Probrand’s IT services deliver dependable, expert support that keeps your technology performing at its best. With over 25 years of experience, our Dudley-based engineers provide quick, professional assistance for everything from daily IT tasks to complex technical challenges. Our flexible service options - including fully managed and co-managed plans - ensure you only pay for what your organisation truly needs. With proactive monitoring, routine maintenance, and responsive on-site and remote support, we help you maintain a secure, efficient, and future-ready IT environment.

Why Dudley Businesses Choose Probrand for IT Services

Certified Engineers

Access the skills of our 45+ certified engineers, delivering swift and effective support to keep your systems running at peak performance.

Top-Tier Accreditations

Backed by respected industry accreditations, we provide dependable, high-quality IT services built on recognised best practices.

Service Excellence

Offering exceptional IT support to organisations of all sizes - from small growing teams to complex, multi-site operations.

98% Client Retention

Our 98% retention rate reflects our focus on dependable service, transparent communication, and strong, long-term client relationships.

1,000+ Projects Annually

Completing over 1,000 customised IT projects each year, we help businesses across various sectors achieve their technology objectives.

25+ Years’ Experience

With more than 25 years in the industry, we deliver proven IT solutions that boost performance and support sustainable business growth.

Schedule Your FREE
IT Consultation

Get in touch to discuss your IT needs by calling
0800 015 7299 and speaking with a Probrand specialist.

Speak to us today
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Contact centre

Contact Centre

Procurement Platform Helpdesk

Get assistance with the platform

0121 815 8700
digitalexperience@probrand.co.uk
General Enquiries

Speak to our Sales Team

0800 015 7299
IT Support Desk

Support for our Managed Service Customers

0121 248 7932
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