Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Halesowen

Why Choose Probrand for IT Services in Halesowen?

Trusted by Halesowen Businesses for Over 30 Years

At Probrand, we deliver a blend of proven technical expertise and a service-driven approach, ensuring organisations in Halesowen benefit from secure, efficient, and resilient IT systems. Our skilled engineers support businesses of all sizes, helping them boost productivity, strengthen cybersecurity, and achieve long-term operational stability.

Whether you need fully managed IT support or co-managed services that complement your internal team, we shape every solution around your specific requirements. With Probrand, you can minimise downtime, optimise daily operations, and maintain a reliable IT environment that supports ongoing business growth.

What Does Our Halesowen-Based IT Support Include?

Halesowen IT Consultancy

Improve and evolve your IT setup with strategic guidance from Probrand’s specialists. From smooth cloud transitions to full-scale infrastructure enhancements, we ensure your technology aligns with your long-term business objectives.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with robust cybersecurity delivered by our Halesowen team. We detect potential risks early and provide continuous defence to keep your data, systems, and users fully protected.

Explore Cybersecurity Services

Comprehensive IT Support Services for Halesowen Businesses

Discover our complete suite of IT support solutions, designed to meet the needs of organisations across Halesowen and the wider West Midlands region.

IT Helpdesk
Support

Quick, reliable problem resolution with clear communication to ensure your business stays productive and disruption-free.

Device Support
& Protection

Dedicated support for desktops, laptops, and mobile devices to keep them secure, updated, and running at peak performance.

Database
Management

Reliable administration of databases, email platforms, and telecom systems to maintain consistent and efficient daily operations.

24/7 Threat
Monitoring

Round-the-clock monitoring with timely alerts to identify and stop cyber threats before they impact your organisation.

Network
Security

Advanced firewalls and multi-layered security measures designed to safeguard your network from modern cyber risks.

Connectivity
Support

Specialist help with remote access, VPNs, and BYOD environments to ensure safe, stable connectivity wherever your team works.

Software
Updates

Routine updates and patches to strengthen security, maintain compliance, and ensure reliable system performance.

Proactive
IT Planning

Work with our experts to build a long-term IT strategy that supports growth and keeps your technology aligned with future needs.

Flexible Support for SMEs and In-House IT Teams

Access tailored IT support designed to strengthen your organisation and help your business thrive in Halesowen’s fast-paced commercial environment.

Boost Productivity

Improve system performance by up to 23% and reduce downtime by up to 80%, keeping your teams efficient and productive.

Cut Costs

Prolong the lifespan of your IT hardware by as much as 50% and lower energy usage by up to 71% to achieve meaningful long-term savings.

Enhance Reliability

Use automated compliance and security measures to maximise uptime and ensure your systems remain stable, secure, and consistently reliable.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Halesowen?

Experience Probrand’s proven expertise with customised IT support, professional guidance, and high-quality service for organisations across Halesowen and the surrounding region.

Tailored IT Support

Choose from fully managed or co-managed IT services shaped around your day-to-day operations and long-term business goals.

Expert IT Professionals

Our certified specialists deliver consistent, high-quality support, continually developing their skills to keep your systems performing at their best.

Innovative IT Tools

Modern, industry-leading technologies that enhance security, improve efficiency, and strengthen productivity across your organisation.

No Hidden Costs

Transparent, flexible pricing - giving you full clarity over your costs and ensuring you only pay for the IT services that offer real value and support your operational goals.

Your Local IT Experts

Located near Halesowen, we provide fast, dependable support to businesses throughout the local area and surrounding communities.

Proven Track Record

With over 25 years of experience, we deliver reliable IT solutions that enable long-term stability and meaningful business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Halesowen, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Halesowen team provides comprehensive support for all Apple devices, including Macs, MacBooks, and iOS systems, alongside Windows environments. Our engineers are well-versed in managing Apple technology within professional networks, ensuring seamless compatibility with Microsoft 365, cloud services, and essential business applications. From configuration and security setup to updates and issue resolution, we keep your Apple devices running smoothly. Whether you rely solely on Apple hardware or a mixed estate, we ensure everything operates securely and efficiently.

What service areas do you cover?

Our IT Support Halesowen team assists organisations throughout Halesowen, across the West Midlands, and nationwide. With advanced remote management tools and a UK-wide network of certified engineers, we deliver fast, consistent support wherever your staff are based. You benefit from the responsiveness of a local provider paired with the reach needed to support multi-site operations, hybrid teams, and remote workers. From small businesses to large enterprises, we provide stable, secure, and reliable IT support across all locations.

Can you help with VoIP?

Yes - our IT Support Halesowen specialists offer complete VoIP solutions, including system setup, configuration, and ongoing optimisation. VoIP provides a flexible, cost-effective communication platform for both office and remote teams. We work with reputable providers to deliver secure, cloud-based systems with features such as call routing, video meetings, voicemail-to-email, and Microsoft Teams integration. Our engineers monitor performance to ensure strong call quality, dependable uptime, and secure communication across your organisation.

Can you help companies with remote working?

Yes - we design and support secure, efficient remote and hybrid working setups. Our IT Support Halesowen service covers VPN configuration, Microsoft 365, cloud implementations, Teams, VoIP, and collaboration tools to help staff work effectively from any location. We incorporate strong security measures including MFA, encryption, and endpoint protection to safeguard your systems. With ongoing monitoring and responsive support, we keep your remote workforce productive, secure, and fully connected.

Can you send an IT support engineer to an office?

Yes - our IT Support Halesowen engineers can attend your site whenever hands-on assistance is required. Whether installing new equipment, diagnosing complex technical issues, or improving network setups, we work efficiently to minimise downtime. Our on-site visits are supported by remote monitoring tools to ensure your systems stay optimised, secure, and reliable. We provide fast, professional on-site support throughout Halesowen and surrounding areas.

Do you offer out-of-hours support?

Yes - our IT Support Halesowen service operates 24/7, with engineers available evenings, weekends, and for urgent callouts. Because IT issues can arise unexpectedly, we provide rapid remote and on-site response whenever needed. From network failures to server issues or critical security incidents, we act quickly to restore stability and limit disruption, giving you round-the-clock peace of mind.

What is your standard response time?

Our IT Support Halesowen team is committed to rapid response and consistent service. We answer all calls within 10 seconds, ensuring your issue is picked up immediately. While most problems can be resolved remotely, we dispatch an engineer promptly when an on-site visit is required. Our work follows strict SLAs to reduce downtime, support system reliability, and keep your business operating smoothly.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to work seamlessly alongside your internal IT department. Whether you require specialist skills, additional capacity, or assistance with ongoing projects, our Halesowen engineers integrate smoothly with your team. We offer multi-tier helpdesk support, proactive monitoring, patching, and strategic IT planning, helping enhance your internal capabilities while allowing your team to focus on strategic priorities.

Why should i choose Probrands IT services?

Probrand’s IT services provide reliable, expert support that keeps your technology operating effectively. With over 25 years of experience, our Halesowen-based engineers deliver fast, professional help with everything from day-to-day IT tasks to complex technical challenges. We offer flexible service plans - including fully managed and co-managed options - so you only pay for the support your organisation truly needs. With proactive monitoring, regular maintenance, and responsive on-site and remote assistance, we help your business stay secure, efficient, and prepared for long-term success.