Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Solihull | Business IT Services

Why Choose Probrand for IT Services in Solihull?

Supporting Solihull Businesses with Reliable IT Expertise Since 1992

Probrand delivers trusted IT support and technology solutions tailored to the needs of growing Solihull organisations. Our experienced engineers combine technical excellence with a personal, customer-focused approach to keep your business running securely and efficiently.

From fully managed IT support to flexible co-managed services that complement your in-house team, we provide the expertise and tools to help you operate smarter. With Probrand, you’ll improve uptime, strengthen performance, and empower your people to achieve more.

What Does Our Solihull-Based IT Support Include?

Solihull IT Consultancy

Upgrade and modernise your IT environment with the help of Probrand’s local experts. Whether you’re planning a cloud migration, enhancing your infrastructure, or aligning technology with business objectives, our Solihull IT support team ensures every step is smooth, strategic, and secure.

Learn More About IT Consultancy

Cybersecurity Services

Safeguard your organisation with advanced cybersecurity measures designed to identify, prevent, and respond to threats. From vulnerability testing to compliance management and rapid incident resolution, our Solihull specialists provide continuous protection and peace of mind.

Explore Cybersecurity Services

Comprehensive IT Support Services for Solihull Businesses

Explore our complete portfolio of IT support solutions, designed to meet the demands of organisations across Solihull and the wider West Midlands.

IT Helpdesk
Support

Quickly resolve IT issues with proactive updates to keep operations running smoothly.

Device Support
& Protection

Secure and optimise laptops, desktops, and mobiles with expert care.

Database
Management

Maintain reliable performance across databases, email, and telecoms.

24/7 Threat
Monitoring

Constant monitoring and reports to detect and block cyber risks.

Network
Security

Strong firewall and security measures to protect your network.

Connectivity
Support

Reliable remote access and BYOD support for secure connections anywhere.

Software
Updates

Regular patches and updates to keep systems safe and stable.

Proactive
IT Planning

Work with us to align technology with your long-term business goals.

Flexible IT Support for SMEs and In-House Teams

Experience the advantages of professional IT support designed to help your business excel in Solihull’s dynamic marketplace. Whether you’re a growing SME or have an established internal IT department, our flexible service model ensures you get the expertise and reliability you need to stay ahead.

Boost Productivity

Improve workstation performance by up to 23% and cut downtime by as much as 80%, keeping your team efficient.

Cut Costs

Extend the life of your IT systems by up to 50% and save as much as 71% on energy for better cost control.

Enhance Reliability

Benefit from automated protection and compliance tools that maximise uptime and ensure smooth operations.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Solihull? Let’s Get Started

Experience the Probrand difference with customised IT solutions, hands-on expertise, and award-winning service trusted by businesses across Solihull and the West Midlands.

Tailored IT Support

Choose from fully managed or co-managed options built around your specific goals and requirements.

Expert IT Professionals

Qualified specialists dedicated to continuous improvement and delivering top-tier support.

Innovative IT Tools

Advanced technology that boosts reliability, strengthens security, and drives productivity.

No Hidden Costs

Clear, transparent pricing with flexible packages-pay only for what your business needs.

Your Local IT Experts

Based in Birmingham, offering fast, dependable support for organisations across the region.

Proven Track Record

Over 25 years of experience providing trusted, award-winning IT solutions tailored to business needs.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Solihull and the West Midlands.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Solihull team fully supports Apple technology, including Mac desktops, MacBooks, and iOS devices, alongside Windows and other systems. Our engineers are experienced in managing Apple hardware and software within business networks, ensuring smooth integration with Microsoft 365, cloud tools, and third-party applications. We assist with setup, security, updates, and troubleshooting, helping you get the most from Apple in any professional environment — whether you use Macs exclusively or run a mixed setup.

What service areas do you cover?

Our IT Support Solihull team supports businesses across Solihull, the West Midlands, and throughout the UK. Using advanced remote monitoring tools and a network of nationwide engineers, we deliver reliable support wherever your teams are based. Whether you operate from a single office, multiple branches, or have hybrid and remote workers, we provide consistent service, centralised management, and on-site visits in and around Solihull when needed - ensuring your IT runs securely and efficiently, no matter your location.

Can you help with VoIP?

Yes - our IT Support Solihull specialists deliver complete VoIP (Voice over Internet Protocol) solutions, from planning and deployment to maintenance and optimisation. VoIP offers flexible, cost-effective communication across office and remote teams. We partner with trusted providers to implement cloud-based systems featuring call forwarding, voicemail-to-email, video conferencing, and integration with tools like Microsoft Teams or CRM platforms. Our team ensures strong performance, reliability, and call quality while helping your staff use the system effectively.

Can you help companies with remote working?

Yes - we help businesses design and manage secure remote working environments that keep teams connected and productive anywhere. Our services cover VPN configuration, cloud migration, Microsoft 365 setup, and collaboration tools such as Teams and VoIP. Security is built in with multi-factor authentication, encryption, and device protection. With proactive monitoring and responsive helpdesk support, we ensure minimal downtime. Whether hybrid or fully remote, we’ll tailor a solution that keeps your business flexible, secure, and efficient.

Can you send an IT support engineer to an office?

Yes - our IT Support Solihull team can send qualified engineers to your site whenever in-person assistance is needed. From hardware installation and troubleshooting to network setup or hands-on training, our technicians handle every issue quickly and professionally. Combined with our remote monitoring and management tools, this ensures seamless support coverage. We offer prompt on-site visits across Solihull and nearby areas to minimise disruption and keep your business running smoothly.

Do you offer out-of-hours support?

Yes - our IT Support Solihull service includes extended and emergency support outside regular business hours. We understand that downtime can happen anytime, so our engineers are available evenings, weekends, and for urgent after-hours issues. Whether you face a server failure, connectivity problem, or system outage, our team responds rapidly to get you back online and operational, ensuring peace of mind that expert help is available 24/7.

What is your standard response time?

Our IT Support Solihull team is committed to fast, dependable service. We answer all calls within 10 seconds and begin troubleshooting immediately. Most issues are resolved remotely, but if on-site help is required, an engineer will be dispatched quickly. We adhere to strict Service Level Agreements (SLAs) to ensure timely resolutions, minimal disruption, and continuous system reliability for your business.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to enhance your existing IT department. Whether you need overflow support, additional technical expertise, or help managing specific projects, we integrate seamlessly with your internal team. Our services include multi-level helpdesk support, proactive monitoring, patch management, and strategic IT planning — allowing your in-house staff to focus on key initiatives while we handle daily operations. Together, we keep your systems secure, efficient, and aligned with business objectives.

Why should i choose Probrands IT services?

Probrand’s IT services deliver reliable, professional support designed to keep your technology performing at its best. With over 25 years of experience, our Solihull-based team of certified engineers provides rapid response, expert advice, and tailored solutions to suit your needs. Whether you require full IT management or extra support for your internal team, we offer flexible packages, proactive monitoring, and both remote and on-site assistance. Our goal is to help your business stay secure, productive, and ready for whatever comes next.

Why Solihull Businesses Choose Probrand for IT Services

Certified Engineers

Rely on our team of 45+ certified specialists to resolve issues quickly and keep your systems performing smoothly.

Top-Tier Accreditations

Backed by leading certifications, we deliver trusted, high-quality IT support and solutions.

Service Excellence

Providing exceptional service and dependable support for every business, large or small.

98% Client Retention

A 98% customer retention rate built on reliability, transparency, and long-term partnerships.

1,000+ Projects Annually

Completing over 1,000 successful IT projects annually for organisations across multiple sectors.

25+ Years’ Experience

Drawing on more than 25 years of proven expertise to deliver tailored, effective IT solutions.

Schedule Your FREE
IT Consultation

Get in touch to discuss your IT needs by calling
0800 015 7299 and speaking with a Probrand specialist.

Speak to us today

IT Support in Birmingham

IT Support Birmingham

IT Support Solihull

IT Support Sutton Coldfield

IT Support Edgbaston

IT Support Harborne

IT Support Moseley

IT Support Kings Heath

IT Support Bournville

IT Support Erdington

IT Support Aston

IT Support Smethwick

IT Support West Bromwich

IT Support Halesowen

IT Support Dudley

IT Support Oldbury

IT Support Shirley

IT Support Hall Green

IT Support Northfield

IT Support Perry Barr

IT Support Small Heath

IT Support Handsworth

IT Support Acocks Green

IT Support Yardley

IT Support Selly Oak

IT Support Quinton

IT Support Great Barr

IT Support Sparkhill

IT Support Bearwood