Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Acocks Green

Why Choose Probrand for IT Services in Acocks Green?

Supporting Acocks Green Businesses for Over 30 Years

At Probrand, we combine proven technical expertise with a proactive, customer-focused service model, helping businesses in Acocks Green operate with secure, efficient, and dependable IT systems. Our experienced engineers work with organisations of every size, strengthening performance, improving cybersecurity, and supporting long-term operational stability.

Whether you need fully managed IT services or co-managed support alongside your in-house team, every solution is carefully shaped around your business objectives. With Probrand, you can minimise disruption, streamline everyday operations, and maintain a resilient IT environment that supports sustainable business growth.

What Does Our Acocks Green based IT Support Include?

Acocks Green IT Consultancy

Upgrade and strengthen your IT environment with expert guidance from Probrand’s consultants. Whether you’re transitioning to the cloud, refreshing legacy systems, or planning long-term improvements, we ensure your technology supports your business strategy and future ambitions.

Learn More About IT Consultancy

Cybersecurity Services

Safeguard your organisation with advanced cybersecurity solutions delivered by our Acocks Green team. We proactively detect vulnerabilities and provide continuous protection to keep your systems, data, and users secure at all times.

Explore Cybersecurity Services

Comprehensive IT Support Services for Acocks Green Businesses

Discover our full range of IT support solutions, carefully developed to meet the needs of organisations across Acocks Green and the wider West Midlands.

IT Helpdesk
Support

Responsive, reliable technical support with regular updates to keep your operations running smoothly without unnecessary delays.

Device Support
& Protection

Complete management of laptops, desktops, and mobile devices to ensure strong security, long-term reliability, and peak performance.

Database
Management

Expert management of databases, email platforms, and communication systems to maintain consistent, disruption-free daily operations.

24/7 Threat
Monitoring

Continuous system monitoring with real-time alerts to detect and neutralise cyber threats before they cause harm.

Network
Security

Advanced firewall protection and layered security controls to defend your network against modern and emerging digital risks.

Connectivity
Support

Specialist support for VPNs, remote access, and BYOD environments to keep users safely connected wherever they work.

Software
Updates

Regular patching and update management to strengthen security, support compliance, and ensure system stability.

Proactive
IT Planning

Forward-thinking IT strategy and expert guidance to help you plan for growth and keep technology aligned with your business goals.

Flexible IT Support for Growing Businesses & In-House Teams

Access flexible, scalable IT support designed to strengthen your organisation and help your business grow with confidence across the Acocks Green area.

Boost Productivity

Enhance system performance by up to 23% and cut downtime by as much as 80%, keeping your teams productive, focused, and working efficiently throughout the day consistently.

Cut Costs

Lower overall IT spend by extending the lifespan of your equipment, improving system efficiency, and reducing the likelihood of disruptive and expensive technical failures.

Enhance Reliability

Use automated security and compliance solutions to increase uptime, maintain stable system performance, and minimise the risk of unexpected outages and operational disruption.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Acocks Green?

Tap into Probrand’s proven expertise with tailored IT solutions, hands-on guidance, and dependable support designed to help organisations across Acocks Green operate safely, efficiently, and without disruption.

Tailored IT Support

Choose from fully managed or co-managed IT services shaped around your organisation, delivering flexible, dependable support for day-to-day operations.

Expert IT Professionals

Our certified engineers deliver consistent, high-quality assistance, continually refining their expertise through ongoing training to keep your systems secure, stable, and performing at their best.

Innovative IT Tools

Utilise modern, industry-leading technologies that enhance security, streamline key processes, and significantly increase productivity across your organisation.

No Hidden Costs

Enjoy clear, upfront pricing that gives you full visibility of your IT spend, so you only pay for services that deliver genuine, measurable value.

Your Local IT Experts

Based near Acocks Green, we provide fast, responsive IT support to local businesses, ensuring expert help is always close when you need it most.

Proven Track Record

With more than 25 years of experience, we deliver trusted IT solutions that strengthen performance, improve reliability, and support long-term business success.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Acocks Green, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Acocks Green team fully supports Apple devices including iMacs, MacBooks, iPhones, and iPads, alongside Windows-based systems. Our engineers are experienced in running Apple technology within business environments, ensuring smooth integration with Microsoft 365, cloud services, and essential workplace software. From secure setup and device management to updates and fault diagnosis, we keep your Apple devices reliable and protected. Whether your business runs entirely on Apple or uses a mixed-device setup, everything remains secure and fully supported.

What service areas do you cover?

Our IT Support Acocks Green service supports businesses across Acocks Green, the wider West Midlands, and nationwide. Using advanced remote support tools and a UK-wide network of certified engineers, we provide fast, dependable assistance wherever your teams are based. You benefit from the personal service of a local provider alongside the scale to support multi-site operations, hybrid teams, and remote staff - all with consistent, secure IT performance.

Can you help with VoIP?

Yes - our IT Support Acocks Green specialists deliver complete VoIP solutions, including system design, installation, integration, and ongoing optimisation. VoIP provides a flexible, cost-effective communication platform for office and remote teams alike. We work with trusted providers to deploy secure, cloud-hosted phone systems with features such as call routing, Microsoft Teams integration, voicemail-to-email, and video conferencing. Our engineers actively manage performance to ensure excellent call quality and system reliability.

Can you help companies with remote working?

Yes - we build and support secure, efficient remote and hybrid working environments. Our IT Support Acocks Green team configures VPNs, Microsoft 365, cloud platforms, Teams, VoIP, and collaboration tools so your teams can work productively from any location. We implement strong security protections including MFA, encryption, and endpoint security. With proactive monitoring and responsive helpdesk support, your workforce stays connected, protected, and fully supported.

Can you send an IT support engineer to an office?

Yes - our IT Support Acocks Green engineers can attend your site whenever hands-on assistance is required. Whether installing new equipment, upgrading networks, or diagnosing complex faults, we respond quickly to minimise disruption. All on-site work is backed by our remote monitoring systems, keeping your IT environment secure, stable, and fully optimised. We provide prompt, professional support across Acocks Green and nearby areas.

Do you offer out-of-hours support?

Yes - our IT Support Acocks Green service operates 24/7, including evenings, weekends, and emergency callouts. Since IT issues don’t stick to office hours, we provide rapid response both remotely and on-site whenever critical incidents occur. Whether it’s a server issue, outage, or cyber threat, we act quickly to restore stability and minimise downtime.

What is your standard response time?

Our IT Support Acocks Green team prioritises fast response. All calls are answered within 10 seconds so your issue is acknowledged immediately. Most problems are resolved remotely, but if an on-site visit is required, an engineer is dispatched promptly. We work under strict SLAs to minimise downtime and keep your systems running reliably.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support to strengthen and extend your internal IT department. Whether you need specialist expertise, additional capacity, or support with projects and day-to-day workloads, our Acocks Green engineers integrate seamlessly with your team. We provide multi-level helpdesk cover, proactive monitoring, patch management, documentation, and strategic IT planning.

Why should i choose Probrands IT services?

Probrand’s IT Support Acocks Green service delivers dependable, expert-led support to keep your technology performing at its best. With over 25 years of industry experience, our engineers provide fast, professional assistance across everything from everyday IT support to complex infrastructure projects. Our flexible service options - fully managed or co-managed - ensure you only pay for what your business genuinely needs. Through proactive monitoring, ongoing maintenance, and responsive remote and on-site support, we keep your systems secure, efficient, and future-ready.

Why Acocks Green Businesses Choose Probrand for IT Services

Certified Engineers

Work with our team of over 45 certified engineers who provide fast, dependable technical support to keep your systems running efficiently and without disruption.

Top-Tier Accreditations

Our services are backed by leading industry certifications, giving you confidence that your IT is managed to secure, compliant, and best-practice standards.

Service Excellence

We deliver reliable, high-quality IT support for organisations of every size - from independent Acocks Green businesses to larger multi-site operations nationwide.

98% Client Retention

Our 98% retention rate reflects our dedication to consistent service, clear communication, and long-term partnerships built on trust and results.

1,000+ Projects Annually

We complete more than 1,000 bespoke IT projects annually, helping businesses modernise infrastructure, enhance performance, and achieve strategic goals.

25+ Years’ Experience

With over 25 years in the industry, we provide proven, future-ready IT solutions that strengthen stability, scalability, and long-term business success.