Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Hall Green

Why Choose Probrand for IT Services in Hall Green?

Trusted by Hall Green Businesses for Over 30 Years

At Probrand, we combine proven technical expertise with a highly service-focused approach, ensuring organisations in Hall Green benefit from secure, efficient, and dependable IT systems. Our experienced engineers support businesses of all sizes, helping them increase productivity, strengthen cybersecurity, and achieve long-term operational stability.

Whether you require fully managed IT support or co-managed services that work alongside your in-house team, we tailor every solution to your specific needs. With Probrand, you can reduce disruption, streamline day-to-day processes, and maintain a reliable IT environment that supports continuous business growth.

What Does Our Hall Green-Based IT Support Include?

Hall Green IT Consultancy

Enhance and modernise your IT environment with expert guidance from Probrand’s consultants. From seamless cloud migrations to comprehensive infrastructure upgrades, we ensure your technology supports your long-term business goals.

Learn More About IT Consultancy

Cybersecurity Services

Safeguard your organisation with advanced cybersecurity solutions delivered by our Hall Green team. We identify threats early and provide continuous protection to keep your systems, data, and users secure at all times.

Explore Cybersecurity Services

Comprehensive IT Support Services for Hall Green Businesses

Explore our full range of IT support solutions, tailored to meet the needs of organisations across Hall Green and the wider West Midlands region.

IT Helpdesk
Support

Fast, dependable issue resolution with clear communication to keep your business running smoothly and without interruption.

Device Support
& Protection

Comprehensive support for desktops, laptops, and mobile devices to ensure they remain secure, updated, and performing reliably.

Database
Management

Professional oversight of databases, email systems, and telecom platforms to maintain efficient, trouble-free daily operation.

24/7 Threat
Monitoring

Continuous monitoring with early-warning alerts to detect and prevent cyber threats before they disrupt your organisation.

Network
Security

Robust firewall technology and layered security controls designed to protect your network from modern cyber risks.

Connectivity
Support

Expert assistance for VPNs, remote access, and BYOD setups to provide safe and stable connectivity for teams working anywhere.

Software
Updates

Scheduled patches and system updates to enhance security, support compliance, and ensure consistent, reliable performance.

Proactive
IT Planning

Collaborate with our specialists to develop a forward-thinking IT strategy that supports growth and keeps your technology future-ready.

Flexible Support for SMEs and In-House IT Teams

Access tailored IT support designed to strengthen your organisation and help your business thrive in Hall Greens fast-paced commercial environment.

Boost Productivity

Enhance system performance by up to 23% and reduce downtime by as much as 80%, helping your teams stay productive and operate more efficiently.

Cut Costs

Apply automated security and compliance tools to maximise uptime and maintain stable, secure, and dependable system performance.

Enhance Reliability

Use automated compliance and security measures to maximise uptime and ensure your systems remain stable, secure, and consistently reliable.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Hall Green?

Experience Probrand’s trusted expertise with tailored IT support, professional guidance, and high-quality service for organisations across Hall Green and the surrounding areas.

Tailored IT Support

Choose from fully managed or co-managed IT services tailored to your needs, delivering flexible, dependable support that aligns with your business goals.

Expert IT Professionals

Our certified specialists provide reliable, high-quality support, continually developing their skills to keep your systems operating smoothly and efficiently.

Innovative IT Tools

Modern, industry-leading technologies that strengthen security, improve efficiency, and enhance productivity across your organisation.

No Hidden Costs

Transparent, flexible pricing - giving you complete clarity and ensuring you only pay for IT services that deliver genuine value to your business.

Your Local IT Experts

Based near Hall Green, we provide quick, dependable IT support to businesses across the area, ensuring you always have local experts ready to assist.

Proven Track Record

With more than 25 years of experience, we deliver trusted IT solutions that support long-term stability and measurable business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Hall Green, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Hall Green team offers full support for Apple devices, including Macs, MacBooks, and iOS systems, alongside Windows environments. Our engineers are experienced in managing Apple technology in professional networks, ensuring smooth integration with Microsoft 365, cloud platforms, and key business applications. We handle configuration, security, updates, and troubleshooting so your Apple estate stays reliable. Whether you operate fully on Apple or run a mixed-device environment, we make sure everything remains secure and efficient.

What service areas do you cover?

Our IT Support Hall Green team supports businesses across Hall Green, the wider West Midlands, and throughout the UK. Using advanced remote monitoring tools and a nationwide network of certified engineers, we provide fast, consistent assistance wherever your staff are located. You receive the responsiveness of a local provider combined with the capability to support multi-site operations, hybrid workforces, and remote teams. From small organisations to large enterprises, we ensure stable, secure IT performance across all locations.

Can you help with VoIP?

Yes - our IT Support Hall Green specialists deliver complete VoIP solutions, including installation, configuration, and ongoing optimisation. VoIP enables flexible, cost-effective communication for teams working in the office or remotely. We partner with trusted providers to supply secure, cloud-based phone systems offering features such as call routing, voicemail-to-email, video conferencing, and Microsoft Teams integration. Our engineers maintain call quality, system stability, and communication security across your organisation.

Can you help companies with remote working?

Yes - we design and support secure, efficient remote and hybrid working setups. Our IT Support Hall Green service includes VPN configuration, Microsoft 365 deployment, cloud services, Teams, VoIP, and collaboration tools that keep your workforce productive from anywhere. We apply essential security protections such as MFA, encryption, and endpoint defence to safeguard your systems. With proactive monitoring and responsive helpdesk support, your teams remain connected, secure, and fully supported.

Can you send an IT support engineer to an office?

Yes - our IT Support Hall Green engineers can visit your site whenever hands-on assistance is required. Whether you need new hardware installed, complex issues diagnosed, or networks configured, we work quickly to minimise downtime and restore smooth operation. On-site visits are complemented by our remote monitoring tools, helping keep your systems secure, stable, and optimised. We provide prompt, professional support across Hall Green and neighbouring areas.

Do you offer out-of-hours support?

Yes - our IT Support Hall Green service operates 24/7, with engineers available during evenings, weekends, and for emergency callouts. Because IT issues can occur without warning, we offer rapid remote and on-site response whenever needed. From server failures to network outages or urgent security threats, we act quickly to restore stability and minimise disruption, giving you peace of mind day and night.

What is your standard response time?

Our IT Support Hall Green team prioritises speed and reliability. We answer all calls within 10 seconds, ensuring your issue is picked up immediately. Most problems are resolved remotely, but if on-site assistance is required, an engineer is dispatched promptly. We work to strict SLAs to minimise downtime, maintain system reliability, and keep your business running smoothly.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT services built to complement and strengthen your in-house IT team. Whether you need specialist expertise, extra capacity, or help with projects and daily workloads, our Hall Green engineers integrate seamlessly with your staff. We offer multi-tier helpdesk support, proactive monitoring, patching, and strategic planning to enhance your IT capability and free your team to focus on key priorities.

Why should i choose Probrands IT services?

Probrand’s IT services deliver dependable, expert support to keep your technology performing reliably. With more than 25 years of experience, our Hall Green-based engineers provide fast, professional help for everything from routine maintenance to complex technical challenges. We offer flexible service options - from fully managed support to co-managed models - so you only pay for what your organisation needs. Through proactive monitoring, regular maintenance, and responsive on-site and remote assistance, we ensure your systems stay secure, efficient, and ready for future growth.

Why Hall Green Businesses Choose Probrand for IT Services

Certified Engineers

Access the expertise of our 45+ certified engineers, providing fast, dependable support to keep your systems running at peak performance.

Top-Tier Accreditations

Backed by leading industry certifications, we deliver high-quality, reliable IT services built on recognised best-practice standards.

Service Excellence

Delivering exceptional IT support for organisations of all sizes - from local SMEs to complex multi-site operations.

98% Client Retention

Our 98% retention rate reflects consistent service quality, transparent communication, and long-term partnerships that drive genuine business value.

1,000+ Projects Annually

Completing more than 1,000 bespoke IT projects each year, we help organisations across multiple sectors achieve their operational and strategic goals.