Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Perry Barr

Why Choose Probrand for IT Services in Perry Barr?

Trusted by Perry Barr Businesses for Over 30 Years

At Probrand, we combine deep technical knowledge with a responsive, service-driven approach, giving businesses in Perry Barr access to secure, efficient, and dependable IT systems. Our experienced engineers support organisations of all sizes, helping to improve performance, strengthen cyber defences, and maintain long-term operational reliability.

Whether you require fully managed IT support or co-managed services to work alongside your internal team, every solution is carefully tailored to your needs. With Probrand, you can reduce disruption, improve day-to-day efficiency, and maintain a stable IT environment that supports consistent business growth.

What Does Our Perry Barr based IT Support Include?

Perry Barr IT Consultancy

Develop and enhance your IT infrastructure with strategic guidance from Probrand’s expert consultants. Whether you’re moving to the cloud, upgrading ageing systems, or planning future improvements, we ensure your technology supports your business direction and long-term objectives.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with advanced cybersecurity solutions delivered by our Perry Barr team. We proactively identify risks and deliver continuous protection to keep your systems, data, and users secure at all times.

Explore Cybersecurity Services

Comprehensive IT Support Services for Perry Barr Businesses

Explore our full suite of IT support services, purpose-built to support organisations across Perry Barr and the wider West Midlands.

IT Helpdesk
Support

Fast, dependable technical assistance with clear updates, keeping your business moving without unnecessary delays.

Device Support
& Protection

End-to-end care for laptops, desktops, and mobile devices to maintain strong security, reliability, and performance.

Database
Management

Professional oversight of databases, email platforms, and communications systems to ensure stable, disruption-free daily operations.

24/7 Threat
Monitoring

Continuous system monitoring with instant alerts to identify and prevent cyber threats before damage occurs.

Network
Security

Advanced firewall protection and layered defences to secure your network from evolving digital risks.

Connectivity
Support

Specialist setup and support for VPNs, remote access, and BYOD environments to keep users safely connected at all times.

Software
Updates

Scheduled updates and patch management to enhance security, maintain compliance, and support system stability.

Proactive
IT Planning

Strategic IT guidance from our experts to help you plan ahead, support future growth, and keep technology aligned with your business direction.

Flexible IT Support for Growing Businesses & In-House Teams

Access scalable IT support designed to strengthen your organisation and help your business progress confidently across Perry Barr’s thriving business community.

Boost Productivity

Increase system performance by up to 23% and cut downtime by as much as 80%, helping your teams stay productive, work more efficiently, and maintain consistent performance throughout the working day.

Cut Costs

Leverage automated security and compliance technologies to maximise uptime, protect critical systems, and maintain dependable, stable operations with fewer unexpected interruptions.

Enhance Reliability

Use automated security and compliance solutions to increase uptime and keep your systems secure, stable, and dependable while reducing unexpected disruptions and risks.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Perry Barr?

Access Probrand’s proven expertise with tailored IT solutions, expert guidance, and dependable support built to help organisations in Perry Barr and the surrounding areas run smoothly and securely.

Tailored IT Support

Choose from fully managed or co-managed IT services shaped around your organisation, delivering flexible, dependable support for day-to-day operations.

Expert IT Professionals

Our certified engineers provide consistent, high-quality assistance, continually developing their skills and expertise to keep your systems secure, stable, and performing at their best.

Innovative IT Tools

Leverage modern, industry-leading technologies that strengthen security, streamline key workflows, and significantly increase productivity across every area of your entire business.

No Hidden Costs

Clear, transparent pricing gives you full visibility of your IT spend, ensuring you only pay for services that deliver real, measurable value.

Your Local IT Experts

Based near Perry Barr, we deliver fast, responsive IT support to local businesses, so knowledgeable help is always close at hand when you need it.

Proven Track Record

With more than 25 years of experience, we provide trusted IT solutions that enhance performance, improve reliability, and support long-term business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Perry Barr, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Perry Barr team provides full business support for Apple devices, including Macs, MacBooks, and iPhones, alongside Windows systems. Our engineers are highly experienced in supporting Apple technology within professional IT environments, ensuring seamless integration with Microsoft 365, cloud services, and essential business software. From secure setup and device management to updates and fault resolution, we keep your Apple estate running smoothly. Whether you use Apple exclusively or operate a mixed-device environment, your systems remain secure, stable, and fully supported.

What service areas do you cover?

Our IT Support Perry Barr service supports businesses throughout Perry Barr, across the wider West Midlands, and nationwide. Using advanced remote support tools and a UK-wide network of certified engineers, we provide fast, reliable assistance wherever your teams are based. You benefit from the personal service of a local provider, combined with the scale to support multi-site operations, hybrid working, and remote staff. From startups to large organisations, we deliver consistent and secure IT support across every location.

Can you help with VoIP?

Yes - our IT Support Perry Barr specialists deliver end-to-end VoIP solutions, including system design, installation, integration, and long-term optimisation. VoIP provides a flexible, cost-effective communication platform for office-based and remote teams alike. We work with trusted providers to deliver secure, cloud-hosted phone systems with features such as call routing, Teams integration, voicemail-to-email, and video conferencing. Our engineers actively manage performance to ensure excellent call quality, strong uptime, and secure communications.

Can you help companies with remote working?

Yes - we design and support secure, productive remote and hybrid working environments. Our IT Support Perry Barr team configures VPNs, Microsoft 365 environments, cloud platforms, Teams, VoIP, and collaboration tools so your teams can work efficiently from any location. We implement essential security protections, including MFA, encryption, and endpoint security, to safeguard your data. With proactive monitoring and responsive helpdesk support, your staff stay connected, protected, and fully supported.

Can you send an IT support engineer to an office?

Yes - our IT Support Perry Barr engineers are available for on-site visits whenever hands-on assistance is required. Whether you need new equipment installed, networks upgraded, or technical issues resolved, we respond quickly to minimise disruption. All on-site work is supported by our remote monitoring systems, ensuring your IT remains secure, stable, and fully optimised. We deliver fast, professional on-site support throughout Perry Barr and nearby areas.

Do you offer out-of-hours support?

Yes - our IT Support Perry Barr service operates 24/7, including evenings, weekends, and emergency callouts. Because IT issues don’t follow office hours, we provide rapid response both remotely and on-site whenever critical problems arise. Whether you're dealing with a network failure, server outage, or urgent cybersecurity issue, we act quickly to restore stability and minimise downtime.

What is your standard response time?

Our IT Support Perry Barr team prioritises fast, dependable response. All calls are answered within 10 seconds, ensuring issues are acknowledged immediately. Most problems are resolved remotely, but if an on-site visit is required, an engineer is dispatched promptly. We operate under strict SLAs to minimise downtime, maintain reliability, and keep your business running smoothly.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support to complement and strengthen your in-house IT function. Whether you need specialist expertise, extra capacity, or help with projects and day-to-day workloads, our Perry Barr engineers integrate seamlessly with your team. We deliver multi-level helpdesk support, proactive monitoring, patch management, documentation, and strategic IT planning to enhance your internal capabilities.

Why should i choose Probrands IT services?

Probrand’s IT Support Perry Barr service delivers dependable, expert-led support that keeps your technology performing at its best. With over 25 years of experience, our engineers provide fast, professional assistance across everything from everyday support to complex infrastructure projects. Our flexible service options - fully managed or co-managed - ensure you only pay for what your organisation genuinely needs. Through proactive monitoring, ongoing maintenance, and responsive remote and on-site support, we help keep your systems secure, efficient, and future-ready.