Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments-handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Small Heath

Why Choose Probrand for IT Services in Small Heath?

Supporting Small Heath Businesses for Over 30 Years

At Probrand, we pair deep technical expertise with a proactive, service-led approach to deliver secure, efficient, and dependable IT solutions for organisations across Small Heath. Our experienced engineers work with businesses of all sizes, helping to improve system performance, enhance cybersecurity, and maintain reliable day-to-day operations.

Whether you require fully managed IT services or co-managed support alongside your internal team, every solution is tailored to your specific priorities. With Probrand, you can reduce disruption, simplify daily processes, and maintain a resilient IT environment that supports long-term, sustainable business growth.

What Does Our Small Heath based IT Support Include?

Small Heath IT Consultancy

Plan, strengthen, and future-proof your IT environment with expert guidance from Probrand’s consultants. From cloud adoption and infrastructure improvements to long-term technology roadmaps, we ensure your IT supports your operational objectives and evolves alongside your business.

Learn More About IT Consultancy

Cybersecurity Services

Keep your organisation protected with robust cybersecurity solutions delivered by our Small Heath team. We proactively uncover vulnerabilities and apply continuous security measures to safeguard your systems, data, and users around the clock.

Explore Cybersecurity Services

Comprehensive IT Support Services for Small Heath Businesses

Explore our full range of IT support services, carefully designed to support organisations throughout Small Heath and the wider West Midlands area.

IT Helpdesk
Support

Prompt, dependable technical assistance with clear communication, helping Small Heath businesses remain productive and minimise avoidable disruption.

Device Support
& Protection

End-to-end support for desktops, laptops, and mobile devices, ensuring robust security, reliable performance, and long-term device health.

Database
Management

Professional management of databases, email platforms, and communication systems to keep daily operations running smoothly and without interruption.

24/7 Threat
Monitoring

Ongoing security monitoring with instant alerts to identify and stop cyber threats before they can affect your organisation.

Network
Security

Layered security controls and advanced firewall protection designed to defend your network against modern and emerging cyber risks.

Connectivity
Support

Expert assistance with VPNs, secure remote access, and BYOD environments to deliver stable, secure connectivity for teams working anywhere.

Software
Updates

Planned patching and update management to enhance security, maintain compliance, and ensure consistent system performance.

Proactive
IT Planning

Strategic IT guidance to help you plan ahead, support growth, and keep your technology aligned with your long-term business objectives.

Flexible IT Support for Growing Businesses & In-House Teams

Access adaptable, scalable IT support built to strengthen your organisation and help your business grow with confidence across Small Heath.

Boost Productivity

Enhance everyday performance using proactive security and compliance measures that increase uptime, reduce disruption, and keep systems running smoothly for your teams.

Cut Costs

Reduce long-term IT costs by improving system efficiency, extending hardware lifespan, and minimising reliance on expensive emergency fixes and reactive support.

Enhance Reliability

Ensure stable, dependable IT operations with automated security and compliance solutions that minimise unexpected issues, reduce disruption, and support continuous system availability across your organisation.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Small Heath?

Work with Probrand to access expert IT support, bespoke solutions, and trusted guidance that helps organisations across Small Heath remain secure, efficient, and in full control of their technology.

Tailored IT Support

Select from fully managed or co-managed IT services designed around your organisation, providing flexible, reliable support that adapts seamlessly to your daily operational needs.

Expert IT Professionals

Our certified engineers deliver dependable, high-quality support, continually strengthening their skills to ensure your systems stay secure, stable, and performing reliably.

Innovative IT Tools

Make use of modern, best-in-class technologies that improve security, streamline critical processes, and boost productivity across your entire IT environment.

No Hidden Costs

Straightforward, transparent pricing gives you complete visibility of your IT spend, so you only invest in services that deliver clear, measurable value.

Your Local IT Experts

Based near Small Heath, we offer fast, responsive IT support to local businesses, ensuring experienced help is always close at hand when required.

Proven Track Record

With over 25 years of experience, we deliver trusted IT solutions that enhance performance, improve resilience, and support long-term success.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Small Heath, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Small Heath team provides full business support for Apple devices, including iMacs, MacBooks, iPhones, and iPads, alongside Windows-based systems. Our engineers are experienced in managing Apple technology within professional IT environments, ensuring seamless compatibility with Microsoft 365, cloud platforms, and essential business software. From secure configuration and device management to updates and fault resolution, we keep your Apple devices reliable, secure, and performing efficiently in both Apple-only and mixed-device environments.

What service areas do you cover?

Our IT Support Small Heath services support organisations throughout Small Heath, across the wider West Midlands, and nationwide. Using advanced remote support tools and a UK-wide network of certified engineers, we deliver fast, dependable assistance wherever your teams are based. You benefit from local responsiveness combined with the scale needed to support multi-site businesses, hybrid working models, and remote teams.

Can you help with VoIP?

Yes - our Small Heath IT specialists deliver complete VoIP solutions, including system design, installation, configuration, and ongoing optimisation. VoIP provides a flexible and cost-effective communications platform for office-based and remote teams alike. We work with trusted providers to deploy secure, cloud-hosted phone systems with features such as call routing, Microsoft Teams integration, voicemail-to-email, and video conferencing. Performance is continually monitored to ensure clear call quality and reliable uptime.

Can you help companies with remote working?

Absolutely. We design and support secure, efficient remote and hybrid working environments. Our IT Support Small Heath team configures VPNs, Microsoft 365, cloud services, Teams, VoIP, and collaboration tools so staff can work productively from any location. Robust security measures, including MFA, encryption, and endpoint protection, are implemented to safeguard your systems and data. With proactive monitoring and responsive helpdesk support, your workforce stays connected and protected.

Can you send an IT support engineer to an office?

Yes - our Small Heath IT engineers are available for on-site visits whenever hands-on support is required. Whether installing new hardware, upgrading network infrastructure, or resolving complex technical issues, we act quickly to minimise disruption. All on-site work is supported by remote monitoring tools, ensuring your systems remain secure, stable, and optimised. We provide prompt, professional on-site support across Small Heath and surrounding areas.

Do you offer out-of-hours support?

Yes - our IT Support Small Heath service operates 24/7, including evenings, weekends, and emergency callouts. Because IT issues can occur at any time, we provide rapid remote and on-site response whenever critical incidents arise. From server faults and network outages to urgent cybersecurity threats, we act swiftly to restore stability and minimise downtime.

What is your standard response time?

Our IT Support Small Heath team prioritises speed and reliability. All calls are answered within 10 seconds, ensuring issues are acknowledged immediately. Most incidents are resolved remotely, but when on-site assistance is required, an engineer is dispatched promptly. We work to strict SLAs to minimise downtime and keep your organisation running smoothly.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to strengthen and extend your internal IT function. Whether you need specialist expertise, additional capacity, or assistance with projects and day-to-day workloads, our Small Heath engineers integrate seamlessly with your team. We offer multi-tier helpdesk support, proactive monitoring, patch management, documentation, and long-term IT planning.

Why should i choose Probrands IT services?

Probrand’s IT Support Small Heath service delivers dependable, expert-led support to keep your technology performing at its best. With over 25 years of industry experience, our engineers provide fast, professional assistance across everything from routine IT support to complex infrastructure challenges. Our flexible service options - fully managed or co-managed - ensure you only pay for the level of support your organisation genuinely needs. Through proactive monitoring, ongoing maintenance, and responsive remote and on-site support, we keep your systems secure, efficient, and ready for long-term growth.

Why Small Heath Businesses Choose Probrand for IT Services

Certified Engineers

Partner with a team of over 45 certified engineers delivering fast, reliable technical support to keep your systems operating smoothly and with minimal disruption.

Top-Tier Accreditations

Our IT services are underpinned by respected industry certifications, ensuring your technology is managed securely, compliantly, and in line with proven best-practice standards.

Service Excellence

Providing dependable IT support for organisations of every size - from growing Small Heath businesses to larger, complex multi-site environments.

98% Client Retention

Our 98% retention rate reflects consistent service quality, clear communication, and long-term partnerships built on trust and real, measurable results.

1,000+ Projects Annually

By delivering more than 1,000 tailored IT projects each year, we help organisations modernise infrastructure, improve performance, and meet strategic objectives.

25+ Years’ Experience

With over 25 years of hands-on industry experience, we provide future-ready IT solutions that enhance stability, support growth, and deliver long-term business success.