Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Northfield

Why Choose Probrand for IT Services in Northfield?

Trusted by Northfield Businesses for Over 30 Years

At Probrand, we bring together technical excellence and a service-first approach, ensuring organisations in Northfield benefit from secure, efficient, and resilient IT systems. Our skilled engineers support businesses across the area, helping them enhance productivity, strengthen cybersecurity, and maintain long-term operational stability.

Whether you need fully managed IT support or co-managed services that complement your internal team, we shape every solution around your goals. With Probrand, you can minimise disruption, streamline daily operations, and maintain a dependable IT environment that supports ongoing business growth.

What Does Our Northfield-Based IT Support Include?

Northfield IT Consultancy

Upgrade and evolve your IT setup with strategic support from Probrand’s experts. From smooth cloud transitions to full infrastructure improvements, we make sure your technology aligns seamlessly with your long-term business objectives.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with robust cybersecurity delivered by our Northfield team. We detect vulnerabilities early and provide ongoing defence to ensure your systems, data, and users remain secure around the clock.

Explore Cybersecurity Services

Comprehensive IT Support Services for Northfield Businesses

Explore our full suite of IT support solutions, tailored to support organisations across Northfield and the wider West Midlands region.

IT Helpdesk
Support

Responsive, efficient issue resolution with clear updates to keep your business operating smoothly and without unnecessary downtime.

Device Support
& Protection

Reliable support for laptops, desktops, and mobile devices, ensuring they stay secure, properly maintained, and performing at their best.

Database
Management

Expert management of databases, email platforms, and telecom systems to maintain dependable, disruption-free daily operations.

24/7 Threat
Monitoring

Around-the-clock monitoring and real-time alerts to identify and stop cyber threats before they impact your organisation.

Network
Security

Advanced firewall solutions and multi-layered security measures designed to safeguard your network from evolving cyber risks.

Connectivity
Support

Specialist help with VPNs, remote access, and BYOD environments to deliver secure, stable connectivity wherever your staff work.

Software
Updates

Routine patching and system updates to strengthen security, ensure compliance, and maintain smooth, consistent performance.

Proactive
IT Planning

Work with our experts to build a strategic, long-term IT roadmap that supports growth and keeps your technology aligned with future needs.

Flexible Support for SMEs and In-House IT Teams

Access tailored IT support designed to strengthen your organisation and help your business thrive in Northfield’s fast-moving commercial landscape.

Boost Productivity

Improve system performance by up to 23% and cut downtime by nearly 80%, enabling your teams to work efficiently and stay focused.

Cut Costs

Extend the lifespan of your IT equipment and reduce unnecessary energy use to achieve meaningful long-term savings for your organisation.

Enhance Reliability

Implement automated security and compliance measures to maintain uptime and ensure your systems operate consistently and securely.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Northfield?

Discover Probrand’s trusted expertise with tailored IT support, specialist guidance, and dependable service for organisations across Northfield and the wider surrounding area.

Tailored IT Support

Choose from fully managed or co-managed IT services shaped around your requirements, providing flexible, reliable support that fits your operational priorities.

Expert IT Professionals

Our certified specialists deliver consistent, high-quality support, continually enhancing their skills to keep your systems running smoothly and efficiently.

Innovative IT Tools

Advanced, modern technologies that boost security, increase efficiency, and improve productivity across every part of your organisation.

No Hidden Costs

Clear, flexible pricing - giving you full transparency and ensuring you only pay for the IT services that provide real, measurable value.

Your Local IT Experts

Based near Northfield, we deliver fast, dependable IT support to local organisations, ensuring expert help is always close at hand.

Proven Track Record

With over 25 years of industry experience, we provide trusted IT solutions that promote long-term stability and meaningful business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Nortfield, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Northfield team provides full support for Apple devices, including Macs, MacBooks, and iOS systems, alongside Windows environments. Our engineers are experienced in maintaining Apple technology within business networks, ensuring smooth compatibility with Microsoft 365, cloud platforms, and essential workplace applications. We handle configuration, security, updates, and troubleshooting to keep your Apple devices performing reliably. Whether you operate a fully Apple-based setup or a mixed-device environment, we ensure everything runs securely and efficiently.

What service areas do you cover?

Our IT Support Northfield team delivers services to businesses across Northfield, throughout the West Midlands, and nationwide. Using advanced remote tools and a UK-wide network of certified engineers, we provide fast, consistent support wherever your workforce is based. You benefit from the responsiveness of a local provider paired with the reach to support multi-site operations, hybrid teams, and remote staff. From small businesses to large organisations, we ensure stable, secure IT performance across all locations.

Can you help with VoIP?

Yes - our IT Support Northfield specialists provide complete VoIP solutions, covering installation, configuration, and continuous optimisation. VoIP offers a flexible, cost-effective communication system for both office-based and remote teams. We work with trusted providers to deliver secure, cloud-hosted phone systems featuring call routing, video conferencing, voicemail-to-email, and Microsoft Teams integration. Our engineers monitor performance to ensure clear call quality, dependable uptime, and strong communication security.

Can you help companies with remote working?

Yes - we design and support secure, efficient remote and hybrid working environments. Our IT Support Northfield service includes VPN setup, Microsoft 365 configuration, cloud platforms, Teams, VoIP, and collaboration tools to keep your staff productive from any location. We implement strong protections including MFA, encryption, and endpoint security to safeguard your systems. With proactive monitoring and responsive helpdesk support, your teams remain connected, secure, and fully supported wherever they work.

Can you send an IT support engineer to an office?

Yes - our IT Support Northfield engineers are available for on-site visits whenever hands-on assistance is required. Whether you need hardware installed, networks configured, or complex issues diagnosed, we work quickly to reduce downtime and restore normal operations. On-site visits are backed by our remote monitoring tools, helping ensure your systems stay secure, stable, and performing at their best. We deliver fast, reliable support across Northfield and nearby areas.

Do you offer out-of-hours support?

Yes - our IT Support Northfield service provides 24/7 coverage, including evenings, weekends, and emergency callouts. Since IT issues can occur at any time, we offer rapid remote and on-site response whenever needed. Whether you’re dealing with a network fault, server issue, or urgent security concern, we act quickly to restore stability and minimise disruption, giving you complete peace of mind.

What is your standard response time?

Our IT Support Northfield team prioritises fast, dependable service. We answer all calls within 10 seconds, ensuring your issue is addressed immediately. Most problems are resolved remotely, but when on-site support is required, an engineer is dispatched promptly. We operate to strict SLAs to minimise downtime, maintain system reliability, and keep your business running smoothly.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to complement and extend your in-house IT team. Whether you need specialist expertise, added capacity, or support with projects and day-to-day workloads, our Northfield engineers integrate seamlessly with your staff. We offer multi-tier helpdesk cover, proactive monitoring, patching, and IT strategy guidance to enhance your internal capabilities and free your team to focus on high-value priorities.

Why should i choose Probrands IT services?

Probrand’s IT services offer reliable, professional support that keeps your business technology performing at its best. With over 25 years of experience, our Northfield-based engineers deliver fast, expert assistance for everything from routine maintenance to complex technical challenges. We provide flexible service plans - including fully managed and co-managed options - ensuring you only pay for the level of support your organisation needs. Through proactive monitoring, scheduled maintenance, and responsive on-site and remote help, we keep your systems secure, efficient, and ready for future growth.

Why Northfield Businesses Choose Probrand for IT Services

Certified Engineers

Access the knowledge of our 45+ certified engineers, delivering prompt, trustworthy assistance that keeps your IT running at peak efficiency.

Top-Tier Accreditations

With respected industry accreditations behind us, we provide high-quality, dependable IT services built on recognised best-practice standards.

Service Excellence

Offering outstanding IT support to organisations of every size - from small local businesses to large, multi-site environments with complex needs.

98% Client Retention

Our 98% retention rate is the result of consistent service quality, clear communication, and long-lasting partnerships that deliver real business value.

1,000+ Projects Annually

Delivering over 1,000 tailored IT projects each year, we help organisations across a wide range of industries meet their operational and strategic goals.