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Why Choose Probrand for IT Services in Bournville?

Trusted by Bournville Businesses for More Than 30 Years

At Probrand, we combine deep technical knowledge with a customer-focused approach, ensuring organisations in Bournville benefit from secure, efficient, and high-performing IT systems. Our experienced engineers support businesses of all sizes, helping them boost productivity, reinforce cyber protection, and achieve long-term operational reliability.

Whether you’re looking for fully managed IT support or co-managed services that work alongside your in-house team, we tailor every solution to meet your specific objectives. With Probrand, you can reduce disruption, improve daily efficiency, and maintain a stable IT environment that supports ongoing business growth.

What Does Our Bournville-Based IT Support Include?

Bournville IT Consultancy

Strengthen and modernise your IT environment with expert guidance from Probrand. From seamless cloud adoption to comprehensive infrastructure upgrades, we ensure your technology fully supports your long-term business goals.

Cybersecurity Services

Safeguard your organisation with advanced cybersecurity solutions delivered by our Bournville team. We identify risks early and provide continuous protection to keep your systems, data, and users secure at all times.

Comprehensive IT Support Services for Bournville Businesses

Explore our complete range of IT support solutions, designed to meet the needs of organisations throughout Bournville and the surrounding West Midlands area.

IT Helpdesk
Support

Fast, dependable problem resolution with clear communication to keep your organisation running efficiently and with minimal disruption.

Device Support
& Protection

Reliable support for laptops, desktops, and mobile devices, ensuring they stay secure, properly maintained, and performing at their best.

Database
Management

Professional oversight of databases, email systems, and telecom services to maintain smooth, reliable day-to-day functionality.

24/7 Threat
Monitoring

Continuous monitoring paired with instant alerts to detect and block cyber threats before they affect your business.

Network
Security

Robust firewall protection and layered security controls designed to defend your network against modern and emerging risks.

Connectivity
Support

Expert support for VPNs, remote access, and BYOD setups, providing secure, consistent connectivity for staff working on-site or remotely.

Software
Updates

Scheduled patches and updates to enhance security, support compliance, and ensure systems run reliably and efficiently.

Proactive
IT Planning

Collaborate with our specialists to develop a future-focused IT strategy that supports growth and aligns your technology with long-term business goals.

Flexible Support for SMEs and In-House IT Teams

Benefit from tailored IT support designed to strengthen your organisation and help your business thrive within Bournville’s competitive environment.

Boost Productivity

Increase system efficiency by up to 23% and reduce downtime by up to 80%, helping your teams stay productive and operate smoothly.

Cut Costs

Extend the life of your IT hardware and lower energy consumption to deliver long-term financial savings across your organisation.

Enhance Reliability

Utilise automated security and compliance tools to maximise uptime and keep your systems running securely and consistently throughout your organisation.

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Aston Manor Logo
“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Bournville?

Experience Probrand’s trusted expertise with tailored IT solutions, dedicated guidance, and dependable service designed to support businesses across Bournville and the surrounding areas.

Tailored IT Support

Choose from fully managed or co-managed IT services designed around your operational needs, giving you flexible, dependable support that aligns with your business goals.

Expert IT Professionals

Our certified specialists deliver reliable, high-quality support, continually developing their expertise to keep your systems operating smoothly and efficiently.

Innovative IT Tools

Modern, industry-leading technologies that strengthen security, enhance efficiency, and improve productivity across your entire organisation.

No Hidden Costs

Clear and flexible pricing - ensuring complete transparency and guaranteeing you only pay for IT services that deliver genuine, measurable value.

Your Local IT Experts

Based near Bournville, we provide fast, dependable IT support to local organisations, ensuring expert assistance is always within easy reach.

Proven Track Record

With more than 25 years of experience, we deliver trusted IT solutions that support long-term stability, growth, and sustained business improvement.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Bournville, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner Logo

Microsoft Gold Partner

NetApp Gold Accredited Partner Logo

NetApp Certified Gold Partner

Dell Platinum Accredited Partner Logo

Dell Certified Platinum Partner

HP Silver Accredited Partner Logo

HP Accredited Silver Partner

VMWare Accredited Partner Logo

VMWare Certified Partner

Citrix Partner Logo

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Yes - our IT Support Bournville team provides complete support for Apple devices, including Macs, MacBooks, and iOS systems, alongside Windows environments. Our engineers are experienced in managing Apple technology within professional networks, ensuring smooth compatibility with Microsoft 365, cloud platforms, and essential business applications. We handle setup, configuration, security, updates, and troubleshooting to keep your Apple devices performing reliably. Whether you use a fully Apple-based setup or a mixed-device environment, we ensure everything operates securely and efficiently.
Our IT Support Bournville service supports businesses throughout Bournville, across the West Midlands, and nationwide. Using advanced remote management tools and a UK-wide team of certified engineers, we deliver fast, consistent assistance wherever your teams are located. You gain the benefits of a local service backed by nationwide capability - ideal for multi-site operations, hybrid teams, and remote staff. From small organisations to large enterprises, we maintain stable, secure IT performance across all locations.
Yes - our IT Support Bournville specialists provide complete VoIP solutions, covering system setup, configuration, integration, and ongoing optimisation. VoIP offers a flexible, cost-effective communication platform suitable for both office and remote workforces. We partner with trusted providers to deliver secure, cloud-hosted phone systems with features such as call routing, Microsoft Teams integration, video conferencing, and voicemail-to-email. Our engineers monitor performance to ensure excellent call quality, reliable uptime, and strong communication security.
Yes - we help businesses build secure, productive remote and hybrid working environments. Our IT Support Bournville team configures VPNs, Microsoft 365, cloud solutions, Teams, VoIP, and collaboration tools to ensure staff can work effectively from any location. We implement robust security measures including MFA, encryption, and endpoint protection to safeguard your systems and data. With proactive monitoring and responsive support, we keep your remote workforce connected, secure, and fully supported at all times.
Yes - our IT Support Bournville engineers can visit your site whenever in-person support is required. Whether installing equipment, resolving technical faults, or optimising your network, we work quickly to reduce downtime and restore normal operations. Our on-site service is backed by advanced remote monitoring tools, helping us keep your systems stable, secure, and performing at their best. We provide fast, reliable on-site support throughout Bournville and nearby areas.
Yes - our IT Support Bournville service includes full 24/7 support, with engineers available during evenings, weekends, and for urgent callouts. Because IT issues can occur at any time, we deliver rapid remote and on-site response whenever needed. From network outages and server faults to serious security incidents, we act fast to restore stability and minimise disruption, giving you round-the-clock peace of mind.
Our IT Support Bournville team prioritises fast, dependable response times. We answer all calls within 10 seconds, ensuring your issue is acknowledged immediately. While many problems can be fixed remotely, we dispatch an engineer quickly if on-site support is required. We operate under strict SLAs to minimise downtime, maintain system reliability, and keep your business operating smoothly day to day.
Yes - we offer co-managed IT support designed to enhance and extend your internal IT function. Whether you require specialist expertise, additional capacity, or support with ongoing projects, our Bournville engineers integrate seamlessly with your team. We provide multi-tier helpdesk support, proactive system monitoring, patch management, and strategic IT direction to strengthen your internal capabilities and allow your team to focus on key priorities.
Probrand’s IT services deliver dependable, professional support that keeps your technology performing at its best. With more than 25 years of experience, our Bournville-based engineers provide fast, expert assistance across everything from routine IT tasks to complex technical challenges. We offer flexible service plans - including fully managed and co-managed options - so you only pay for the level of support your organisation truly needs. Through proactive monitoring, regular maintenance, and responsive remote and on-site help, we keep your systems secure, efficient, and ready for future growth.

Why Bournville Businesses Choose Probrand for IT Services

Certified Engineers

Benefit from the expertise of our 45+ certified engineers, delivering fast, dependable support that keeps your systems operating at peak performance.

Top-Tier Accreditations

Backed by respected industry certifications, we provide high-quality, reliable IT services built on proven best-practice standards.

Service Excellence

Delivering exceptional IT support for organisations of all sizes - from independent local businesses to large multi-site operations with complex requirements.

98% Client Retention

Our 98% retention rate reflects our commitment to consistent service quality, clear communication, and long-term partnerships that drive measurable business value.

1,000+ Projects Annually

Completing more than 1,000 tailored IT projects every year, we help businesses across a wide range of sectors achieve their operational and strategic objectives.

25+ Years’ Experience

With over 25 years of industry experience, we deliver proven IT solutions that enhance performance, strengthen reliability, and support sustainable business growth.

Schedule Your FREE
IT Consultation

Get in touch to discuss your IT needs by calling
0800 015 7299 and speaking with a Probrand specialist.

Speak to us today
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Contact centre

Contact Centre

Procurement Platform Helpdesk

Get assistance with the platform

0121 815 8700
digitalexperience@probrand.co.uk
General Enquiries

Speak to our Sales Team

0800 015 7299
IT Support Desk

Support for our Managed Service Customers

0121 248 7932
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