Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Handsworth

Why Choose Probrand for IT Services in Handsworth?

Trusted by Handsworth Businesses for Over 30 Years

At Probrand, we blend strong technical expertise with a proactive, service-led approach, giving organisations in Handsworth access to secure, efficient, and reliable IT systems. Our skilled engineers support companies of all sizes, helping them enhance performance, strengthen cybersecurity, and maintain long-term operational stability.

Whether you require fully managed IT support or co-managed services to work alongside your internal team, every solution is tailored to your goals. With Probrand, you can reduce disruption, improve day-to-day efficiency, and maintain a resilient IT environment that supports ongoing business growth.

What Does Our Handsworth based IT Support Include?

Handsworth IT Consultancy

Enhance and modernise your IT setup with guidance from Probrand’s specialist consultants. Whether you’re adopting cloud technologies, updating outdated infrastructure, or planning long-term improvements, we ensure your technology aligns with your business goals and supports future growth.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with comprehensive cybersecurity solutions delivered by our Handsworth team. We identify risks early and provide continuous defence to keep your systems, data, and users secure around the clock.

Explore Cybersecurity Services

Comprehensive IT Support Services for Handsworth Businesses

Explore our complete suite of IT support solutions, purpose-built to meet the needs of organisations across Handsworth and the wider West Midlands region.

IT Helpdesk
Support

Fast, dependable technical assistance with clear communication to keep your Handsworth business running smoothly and free from avoidable downtime.

Device Support
& Protection

End-to-end management of desktops, laptops, and mobile devices, ensuring they remain secure, properly maintained, and performing reliably day after day.

Database
Management

Professional oversight of databases, email systems, and communication platforms to maintain steady, interruption-free daily operations.

24/7 Threat
Monitoring

Round-the-clock monitoring with rapid alerts to identify and block cyber threats before they disrupt your organisation.

Network
Security

Strong firewall solutions and multi-layered security measures designed to protect your network from evolving cyber risks.

Connectivity
Support

Expert assistance with VPNs, secure remote access, and BYOD environments to keep staff safely and consistently connected wherever they work.

Software
Updates

Routine patching and system updates that enhance security, maintain compliance, and ensure your IT systems operate reliably.

Proactive
IT Planning

Strategic, forward-looking IT guidance to support future growth and ensure your technology stays aligned with your long-term business direction.

Flexible IT Support for Growing Businesses & In-House Teams

Access adaptable, scalable IT support designed to strengthen your organisation and help your business thrive across the Handsworth area with confidence.

Boost Productivity

Leverage automated security and compliance tools to maximise uptime, maintain stable and dependable system performance, and minimise the chance of unexpected outages or business disruption.

Cut Costs

Lower overall IT spend by extending the lifespan of your equipment, improving system efficiency, and reducing the likelihood of disruptive and expensive technical failures.

Enhance Reliability

Use automated security and compliance solutions to increase uptime, maintain stable system performance, and minimise the risk of unexpected outages and operational disruption.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Handsworth?

Access Probrand’s trusted expertise with tailored IT solutions, expert guidance, and dependable support designed to help organisations across Handsworth operate securely, efficiently, and without disruption.

Tailored IT Support

Choose from fully managed or co-managed IT services built around your organisation’s needs, providing flexible, dependable support for everyday operations.

Expert IT Professionals

Our certified engineers deliver consistent, high-quality assistance, continually developing their skills to keep your systems secure, stable, and performing at their best.

Innovative IT Tools

Utilise modern, industry-leading technologies that enhance security, streamline workflows, and boost productivity across your organisation.

No Hidden Costs

Benefit from transparent, predictable pricing that gives you complete clarity over your IT spend, ensuring you only pay for services that deliver real value.

Your Local IT Experts

Based near Handsworth, we provide fast, reliable support to local businesses, ensuring expert assistance is always available whenever you need it.

Proven Track Record

With more than 25 years of experience, we provide reliable IT solutions that enhance performance, strengthen system resilience, and support long-term business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Handsworth, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Handsworth team provides full support for Apple devices including iMacs, MacBooks, iPhones, and iPads, alongside all Windows-based systems. Our engineers are experienced in deploying and maintaining Apple technology in professional environments, ensuring seamless integration with Microsoft 365, cloud platforms, and essential business software. From secure setup and configuration to updates and troubleshooting, we keep your Apple estate running smoothly. Whether you rely solely on Apple or use a mixed-device environment, we ensure everything operates securely and efficiently.

What service areas do you cover?

Our IT Support Handsworth service supports organisations throughout Handsworth, across the wider West Midlands, and nationwide. With advanced remote support tools and a UK-wide network of certified engineers, we deliver fast, dependable assistance wherever your teams are based. You benefit from the personal attention of a local provider combined with the capacity to support multi-site operations, hybrid teams, and remote staff - all with consistent, secure IT performance.

Can you help with VoIP?

Yes - our IT Support Handsworth specialists deliver complete VoIP solutions, covering system design, installation, configuration, and ongoing optimisation. VoIP offers a flexible, cost-effective communication platform for both office and remote teams. We work with trusted providers to implement secure, cloud-hosted phone systems offering features such as call routing, Microsoft Teams integration, video conferencing, and voicemail-to-email. We continuously monitor performance to ensure clear audio quality, strong uptime, and reliable communication across your organisation.

Can you help companies with remote working?

Yes - we support businesses in creating secure, productive remote and hybrid working environments. Our IT Support Handsworth team configures VPNs, Microsoft 365, cloud services, Teams, VoIP, and key collaboration tools to keep staff working efficiently from any location. We implement essential security controls - including MFA, encryption, and endpoint protection - to safeguard your systems and data. With proactive monitoring and responsive helpdesk support, your workforce stays connected and protected wherever they work.

Can you send an IT support engineer to an office?

Yes - our IT Support Handsworth engineers are available for on-site visits whenever hands-on support is needed. Whether you require new hardware installations, network improvements, or complex issue diagnosis, we respond quickly to minimise downtime. On-site work is fully supported by our remote monitoring tools, ensuring your systems remain secure, stable, and optimised. We provide fast, professional support throughout Handsworth and neighbouring areas.

Do you offer out-of-hours support?

Yes - our IT Support Handsworth service provides full 24/7 coverage, including evenings, weekends, and emergency callouts. Since IT issues can occur at any time, we offer rapid remote and on-site response whenever critical incidents arise. Whether it's a server fault, outage, or cybersecurity threat, we act swiftly to restore stability and reduce disruption.

What is your standard response time?

Our IT Support Handsworth team prioritises rapid response. All support calls are answered within 10 seconds, ensuring your issue is acknowledged immediately. Most problems are resolved remotely, but if on-site assistance is necessary, an engineer is dispatched promptly. We operate under strict SLAs to minimise downtime, maintain reliability, and keep your organisation running smoothly.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support to enhance and extend your internal IT function. Whether you require specialist skills, additional capacity, or help with ongoing workloads and major projects, our Handsworth engineers integrate seamlessly with your team. We offer multi-tier helpdesk support, proactive monitoring, patching, documentation, and long-term strategic IT planning to strengthen your overall capability.

Why should i choose Probrands IT services?

Probrand’s IT Support Handsworth service delivers dependable, expert-led support to keep your technology performing at its best. With over 25 years of industry experience, our engineers provide fast, professional assistance across everything from routine support tasks to complex technical challenges. With flexible service models - fully managed or co-managed - you only pay for the level of support your business genuinely needs. Through proactive monitoring, regular maintenance, and responsive remote and on-site assistance, we help keep your systems secure, efficient, and ready for long-term growth.

Why Handsworth Businesses Choose Probrand for IT Services

Certified Engineers

Gain access to a skilled team of 45+ certified engineers who deliver fast, reliable technical support to keep your systems operating smoothly and without interruption.

Top-Tier Accreditations

Our IT services are supported by respected industry accreditations, ensuring your organisation benefits from secure, compliant, and professionally managed technology.

Service Excellence

We provide consistent, high-quality IT support to organisations of all sizes - from local Handsworth businesses to larger multi-site operations across the UK.

98% Client Retention

A 98% retention rate demonstrates our commitment to dependable service, transparent communication, and long-lasting partnerships that deliver meaningful value.

1,000+ Projects Annually

We deliver over 1,000 tailored IT projects each year, helping organisations modernise their systems, improve performance, and meet both operational and strategic goals.

25+ Years’ Experience

Backed by more than 25 years of industry expertise, we offer proven, future-focused IT solutions that enhance stability, support growth, and strengthen long-term success.