Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Selly Oak

Why Choose Probrand for IT Services in Selly Oak?

Supporting Selly Oak Businesses for Over 30 Years

At Probrand, we combine proven technical capability with a hands-on, service-focused approach to deliver secure, efficient, and dependable IT systems for organisations across Selly Oak. Our experienced engineers support businesses of all sizes, helping improve performance, strengthen cyber resilience, and maintain reliable day-to-day operations.

Whether you need fully managed IT support or co-managed services to complement your in-house team, every solution is shaped around your business priorities. With Probrand, you can minimise disruption, streamline everyday processes, and maintain a robust IT environment that supports sustainable long-term growth.

What Does Our Selly Oak based IT Support Include?

Selly Oak IT Consultancy

Develop and future-proof your IT environment with strategic advice from Probrand’s specialist consultants. From cloud migration and infrastructure enhancement to long-term technology planning, we ensure your IT supports your operational goals and scales with your business over time.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with comprehensive cybersecurity solutions delivered by our Selly Oak team. We proactively identify vulnerabilities and provide continuous protection to keep your systems, data, and users secure at all times.

Explore Cybersecurity Services

Comprehensive IT Support Services for Selly Oak Businesses

Discover our complete range of IT support services, carefully tailored to meet the needs of organisations across Selly Oak and the wider West Midlands.

IT Helpdesk
Support

Fast, reliable technical support with clear updates, helping Selly Oak businesses stay operational and avoid unnecessary disruption.

Device Support
& Protection

Comprehensive management of desktops, laptops, and mobile devices to ensure strong security, consistent performance, and long-term reliability.

Database
Management

Expert oversight of databases, email systems, and communication platforms to maintain smooth, dependable day-to-day operations.

24/7 Threat
Monitoring

Continuous security monitoring with real-time alerts to detect and neutralise cyber threats before they impact your organisation.

Network
Security

Advanced firewall protection and layered security controls designed to defend your network against modern and emerging digital risks.

Connectivity
Support

Specialist support for VPNs, secure remote access, and BYOD environments, ensuring stable and secure connectivity wherever your teams work.

Software
Updates

Scheduled patching and update management to strengthen security, support compliance, and keep systems running smoothly.

Proactive
IT Planning

Forward-looking IT strategy and expert guidance to support future growth and ensure your technology remains aligned with long-term business goals.

Flexible IT Support for Growing Businesses & In-House Teams

Access scalable, responsive IT support designed to strengthen your organisation and help your business develop confidently across Selly Oak.

Boost Productivity

Improve day-to-day performance with proactive security and compliance measures that maximise uptime, minimise disruption, and keep your systems operating smoothly for your teams.

Cut Costs

Lower long-term IT expenditure by optimising system efficiency, extending the usable life of your hardware, and reducing reliance on costly emergency fixes and unplanned reactive support.

Enhance Reliability

Maintain consistent, dependable IT operations through automated security and compliance solutions that reduce unexpected issues and support continuous system availability.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Selly Oak?

Partner with Probrand to access professional IT support, tailored solutions, and trusted guidance that helps Selly Oak organisations stay secure, efficient, and fully in control of their technology.

Tailored IT Support

Choose from fully managed or co-managed IT services designed around your organisation, delivering flexible support that fits your everyday operational requirements.

Expert IT Professionals

Our certified engineers deliver reliable, high-quality assistance, continually developing their expertise to ensure your systems remain secure, stable, and performing at their best.

Innovative IT Tools

Utilise modern, industry-leading technologies that strengthen security, optimise essential processes, and drive productivity across your entire organisation.

No Hidden Costs

Clear, transparent pricing gives you full visibility of your IT spend, ensuring you only pay for services that provide genuine, measurable value.

Your Local IT Experts

Located close to Selly Oak, we provide fast, responsive IT support to local businesses, ensuring expert help is always nearby when you need it.

Proven Track Record

With over 25 years of industry experience, we deliver trusted IT solutions that enhance performance, improve resilience, and support long-term business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Selly Oak, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Selly Oak team provides comprehensive business support for Apple devices, including iMacs, MacBooks, iPhones, and iPads, alongside Windows environments. Our engineers are experienced in supporting Apple technology within professional IT networks, ensuring smooth compatibility with Microsoft 365, cloud platforms, and essential business applications. From secure setup and device management to updates and troubleshooting, we keep your Apple estate secure, reliable, and performing at its best - whether you run Apple-only or mixed-device systems.

What service areas do you cover?

Our IT Support Selly Oak services extend throughout Selly Oak, across the wider West Midlands, and nationwide. Using advanced remote support tools and a UK-wide team of certified engineers, we deliver fast, consistent assistance wherever your teams are located. You benefit from the responsiveness of a local provider combined with the scale to support multi-site organisations, hybrid working models, and remote teams.

Can you help with VoIP?

Yes - our Selly Oak IT specialists deliver complete VoIP solutions, covering system design, installation, configuration, and ongoing optimisation. VoIP provides a flexible, cost-effective communications platform for office-based and remote teams. We work with trusted providers to deploy secure, cloud-hosted systems with features including call routing, Microsoft Teams integration, voicemail-to-email, and video conferencing. Performance is actively monitored to ensure clear call quality and reliable uptime.

Can you help companies with remote working?

Absolutely. We design and support secure, efficient remote and hybrid working environments. Our IT Support Selly Oak team configures VPNs, Microsoft 365, cloud services, Teams, VoIP, and collaboration tools so staff can work productively from any location. Strong security measures - including MFA, encryption, and endpoint protection - are implemented to safeguard your data. With proactive monitoring and responsive helpdesk support, your workforce remains connected and protected.

Can you send an IT support engineer to an office?

Yes - our Selly Oak IT engineers are available for on-site visits whenever hands-on support is required. Whether installing new hardware, upgrading network infrastructure, or resolving complex technical issues, we respond quickly to minimise disruption. All on-site work is supported by remote monitoring tools, ensuring your systems remain secure, stable, and optimised. We provide prompt, professional on-site support across Selly Oak and nearby areas.

Do you offer out-of-hours support?

Yes - our IT Support Selly Oak service operates 24/7, including evenings, weekends, and emergency callouts. Because IT issues don’t follow business hours, we provide rapid remote and on-site response whenever critical incidents arise. From server faults and network outages to urgent cybersecurity threats, we act swiftly to restore stability and reduce downtime.

What is your standard response time?

Our Selly Oak IT support team prioritises speed and reliability. All calls are answered within 10 seconds, ensuring issues are acknowledged immediately. Most incidents are resolved remotely, but when on-site support is required, an engineer is dispatched promptly. We operate under strict SLAs to minimise downtime and keep your organisation running smoothly.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to strengthen and extend your in-house IT function. Whether you need specialist expertise, additional capacity, or help with projects and daily workloads, our Selly Oak engineers integrate seamlessly with your team. We offer multi-tier helpdesk support, proactive monitoring, patch management, documentation, and long-term IT planning.

Why should i choose Probrands IT services?

Probrand’s IT Support Selly Oak service delivers dependable, expert-led support that keeps your technology performing at its best. With over 25 years of industry experience, our engineers provide fast, professional assistance across everything from routine support to complex infrastructure challenges. Our flexible service options - fully managed or co-managed - ensure you only pay for what your organisation genuinely needs. Through proactive monitoring, ongoing maintenance, and responsive remote and on-site support, we keep your systems secure, efficient, and ready for long-term growth.

Why Selly Oak Businesses Choose Probrand for IT Services

Certified Engineers

Work with a highly skilled team of 45+ certified engineers who provide fast, dependable technical support to keep your systems running efficiently and without disruption.

Top-Tier Accreditations

Our IT services are supported by recognised industry accreditations, ensuring your technology is managed securely, compliantly, and in line with established best-practice standards.

Service Excellence

Delivering reliable IT support for organisations of all sizes - from growing Selly Oak businesses to complex, multi-site environments operating at scale.

98% Client Retention

Our 98% retention rate reflects consistent service delivery, transparent communication, and long-term partnerships built on trust and measurable outcomes.

1,000+ Projects Annually

Completing over 1,000 tailored IT projects each year, we help organisations modernise infrastructure, enhance performance, and achieve strategic goals.

25+ Years’ Experience

With more than 25 years of hands-on industry experience, we deliver future-ready IT solutions that strengthen stability, support growth, and drive long-term success.