Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Bearwood | Birmingham

Why Choose Probrand for IT Services in Bearwood?

Trusted by Bearwood Businesses for Over 30 Years

At Probrand, we combine deep technical expertise with a customer-first mindset, ensuring organisations in Bearwood benefit from secure, efficient, and high-performing IT systems. Our skilled engineers support businesses across the area, helping them boost productivity, strengthen cyber protection, and achieve long-term operational reliability.

Whether you’re looking for fully managed IT support or co-managed services that complement your internal team, we tailor every solution around your organisation’s objectives. With Probrand, you can minimise disruption, improve day-to-day efficiency, and maintain a reliable IT environment that supports continual business growth.

What Does Our Bearwood based IT Support Include?

Bearwood IT Consultancy

Enhance and modernise your IT environment with strategic guidance from Probrand’s specialists. Whether you're moving to the cloud, upgrading outdated systems, or planning long-term improvements, we ensure your technology aligns with your wider business objectives and supports sustainable growth.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with robust cybersecurity solutions delivered by our Bearwood team. We detect threats early and provide ongoing defence to keep your systems, data, and users secure around the clock.

Explore Cybersecurity Services

Comprehensive IT Support Services for Bearwood Businesses

Explore our full range of IT support solutions, designed to meet the needs of organisations across Bearwood and the wider West Midlands.

IT Helpdesk
Support

Fast, dependable issue resolution with clear communication, helping your Bearwood business operate smoothly and without unnecessary downtime.

Device Support
& Protection

End-to-end support for laptops, desktops, and mobile devices, ensuring they remain secure, properly maintained, and performing consistently.

Database
Management

Professional oversight of databases, email platforms, and telecom systems to maintain stable, interruption-free day-to-day operations.

24/7 Threat
Monitoring

Continuous monitoring and rapid alerts to detect and prevent cyber threats before they disrupt your organisation.

Network
Security

Robust firewall solutions and multi-layered security measures designed to protect your network from modern cyber risks.

Connectivity
Support

Specialist assistance with VPNs, remote access, and BYOD setups, ensuring safe, reliable connectivity for on-site and remote teams.

Software
Updates

Routine patching and system updates that enhance security, support compliance, and keep your systems running smoothly.

Proactive
IT Planning

Work with our experts to develop a strategic, future-ready IT roadmap that supports growth and keeps your technology aligned with long-term business goals.

Flexible Support for SMEs and In-House IT Teams

Benefit from tailored IT support designed to strengthen your organisation and help your business thrive within Bearwood’s growing and evolving local business community.

Boost Productivity

Enhance system performance by up to 23% and cut downtime by as much as 80%, allowing your teams to work more efficiently, stay focused, and consistently deliver stronger results across your organisation.

Cut Costs

Reduce unnecessary IT spending by prolonging the lifespan of your existing hardware and optimising day-to-day system performance, helping your business achieve sustainable long-term savings.

Enhance Reliability

Leverage automated compliance and security tools to maximise uptime and keep your systems operating securely, consistently, and with fewer unexpected interruptions.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Bearwood?

Experience Probrand’s trusted expertise with tailored IT solutions, professional guidance, and dependable support designed to help organisations across Bearwood and the wider surrounding area operate efficiently and securely.

Tailored IT Support

Choose from managed or co-managed IT services built around your needs, offering flexible, dependable support for day-to-day activities.

Expert IT Professionals

Our certified engineers provide consistent, high-quality assistance, continually building their expertise to keep your systems stable, secure, and performing at their best.

Innovative IT Tools

Access advanced, industry-leading technologies that enhance security, simplify essential workflows, and boost productivity across all areas of your organisation.

No Hidden Costs

Benefit from transparent, predictable pricing - giving you complete visibility of your IT spend and ensuring you only pay for services that deliver genuine value.

Your Local IT Experts

Based near Bearwood, we offer fast, reliable support to local organisations, ensuring knowledgeable assistance is always close by whenever you need it.

Proven Track Record

With more than 25 years of experience, we provide trusted IT solutions that enhance performance, improve reliability, and support long-term business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Bearwood, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Bearwood team provides complete support for Apple devices, including Macs, MacBooks, and iOS systems, alongside all Windows-based environments. Our engineers are experienced in managing Apple technology within professional business networks, ensuring seamless compatibility with Microsoft 365, cloud platforms, and essential workplace applications. We handle setup, configuration, security, updates, and troubleshooting to keep your Apple devices performing reliably. Whether your organisation uses Apple exclusively or operates a mixed estate, we ensure everything is secure, efficient, and fully integrated.

What service areas do you cover?

Our IT Support Bearwood service supports organisations across Bearwood, throughout the West Midlands, and nationwide. With advanced remote monitoring technology and a UK-wide team of certified engineers, we provide fast, dependable support wherever your teams are based. You benefit from the responsiveness of a local provider combined with the reach required to support multi-site operations, hybrid workforces, and remote staff. From small businesses to large enterprises, we maintain stable, secure IT performance across all locations.

Can you help with VoIP?

Yes - our IT Support Bearwood specialists deliver complete VoIP solutions, including installation, configuration, system integration, and ongoing optimisation. VoIP offers a flexible, cost-effective communication setup suitable for both office and remote teams. We work with trusted providers to supply secure, cloud-hosted phone systems offering features such as call routing, voicemail-to-email, Microsoft Teams integration, and video conferencing. Our engineers continually monitor performance to ensure clear call quality, reliable uptime, and strong communication security.

Can you help companies with remote working?

Yes - we design and support secure, efficient remote and hybrid working environments. Our IT Support Bearwood team configures VPNs, Microsoft 365, cloud platforms, Teams, VoIP, and key collaboration tools to ensure staff can work productively from any location. We implement essential protections such as MFA, encryption, and endpoint security to safeguard your systems and data. With proactive monitoring and responsive helpdesk support, your workforce stays connected, secure, and fully supported wherever they operate.

Can you send an IT support engineer to an office?

Yes - our IT Support Bearwood engineers can visit your site whenever hands-on technical assistance is required. Whether you need hardware installed, networks configured, or complex issues resolved, we act quickly to minimise downtime and restore reliable operation. Every on-site visit is supported by our remote monitoring tools, helping us maintain stable, secure, and fully optimised systems. We offer prompt, professional in-person support across Bearwood and the surrounding areas.

Do you offer out-of-hours support?

Yes - our IT Support Bearwood service includes full 24/7 coverage, with engineers available during evenings, weekends, and for emergency callouts. Because IT issues can occur unexpectedly, we provide rapid remote and on-site response whenever needed. Whether facing a server problem, network outage, or critical security incident, we act swiftly to restore stability, reduce disruption, and give you complete peace of mind.

What is your standard response time?

Our IT Support Bearwood team prioritises fast, dependable response times. We answer all incoming calls within 10 seconds, ensuring your issue is picked up immediately. While many problems can be resolved remotely, we dispatch an engineer promptly whenever an on-site visit is required. We operate under strict SLAs to reduce downtime, maintain reliability, and ensure your organisation continues running smoothly.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to enhance and strengthen your internal IT team. Whether you need specialist expertise, additional capacity, or help with daily workloads and long-term projects, our Bearwood engineers integrate seamlessly with your staff. We deliver multi-tier helpdesk support, proactive system monitoring, patching, documentation, and strategic IT planning to expand your capability and allow your in-house team to focus on key priorities.

Why should i choose Probrands IT services?

Probrand’s IT Support Bearwood service offers dependable, professional support that keeps your technology operating at peak performance. With over 25 years of industry experience, our engineers provide expert assistance across everything from routine IT maintenance to complex technical challenges. We offer flexible service options - including fully managed and co-managed plans - ensuring you only pay for the level of support your organisation truly requires. Through proactive monitoring, regular maintenance, and responsive on-site and remote help, we ensure your systems remain secure, efficient, and ready for long-term growth.

Why Bearwood Businesses Choose Probrand for IT Services

Certified Engineers

Benefit from the expertise of our 45+ certified engineers, providing fast, dependable support that keeps your IT systems operating at peak performance.

Top-Tier Accreditations

Supported by leading industry certifications, we deliver high-quality, standards-driven IT services you can rely on for security, stability, and long-term performance.

Service Excellence

Providing exceptional IT support to organisations of every size - from independent Bearwood businesses to larger multi-site operations with more complex requirements.

98% Client Retention

Our 98% retention rate reflects our dedication to consistent service quality, open communication, and long-term partnerships that deliver genuine, lasting value for our clients.

1,000+ Projects Annually

Completing over 1,000 bespoke IT projects each year, we help organisations across multiple sectors enhance operations, achieve strategic goals, and drive sustainable growth.

25+ Years’ Experience

With more than 25 years of hands-on industry experience, we deliver proven IT solutions that strengthen performance, improve reliability, and support long-term business success.