Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Quinton | Birmingham

Why Choose Probrand for IT Services in Quinton?

Trusted by Quinton Businesses for Over 30 Years

At Probrand, we bring together proven technical expertise and a highly service-led approach, helping organisations in Quinton benefit from secure, efficient, and resilient IT systems. Our experienced engineers work with businesses of all sizes to enhance productivity, reinforce cybersecurity, and maintain long-term operational stability.

Whether you need fully managed IT support or co-managed services to support your in-house team, we tailor every solution to match your exact objectives. With Probrand, you can reduce disruption, optimise everyday operations, and sustain a reliable IT environment that supports consistent business growth.

What Does Our Quinton based IT Support Include?

Quinton IT Consultancy

Strengthen and evolve your IT infrastructure with expert guidance from Probrand’s specialists. Whether you’re adopting cloud technology, modernising legacy systems, or planning future upgrades, we ensure your technology strategy aligns with your wider business goals and supports long-term success.

Learn More About IT Consultancy

Cybersecurity Services

Secure your organisation with comprehensive cybersecurity solutions delivered by our Quinton team. We proactively identify vulnerabilities and provide continuous protection to safeguard your systems, data, and users around the clock.

Explore Cybersecurity Services

Comprehensive IT Support Services for Quinton Businesses

Discover our complete range of IT support solutions, carefully tailored to meet the needs of organisations across Quinton and the wider West Midlands.

IT Helpdesk
Support

Responsive, reliable issue resolution with clear communication to keep your business running smoothly and minimise disruption.

Device Support
& Protection

Complete care for desktops, laptops, and mobile devices, ensuring they stay secure, fully maintained, and performing at their best.

Database
Management

Expert management of databases, email platforms, and telecom systems to deliver consistent, uninterrupted daily operations.

24/7 Threat
Monitoring

Always-on monitoring with real-time alerts to detect and stop cyber threats before they impact your organisation.

Network
Security

Advanced firewall protection and layered security controls designed to safeguard your network against evolving cyber risks.

Connectivity
Support

Dedicated assistance with VPNs, remote access, and BYOD environments to ensure stable, secure connectivity for every user.

Software
Updates

Regular patching and system updates to strengthen security, maintain compliance, and keep systems performing reliably.

Proactive
IT Planning

Collaborate with our specialists to build a forward-thinking IT strategy that supports growth and keeps your technology aligned with future business objectives.

Flexible IT Support for Growing Businesses & In-House Teams

Access adaptable IT support created to strengthen your organisation and help your business succeed across Quinton’s active and expanding local business environment.

Boost Productivity

Improve overall system performance by up to 23% and reduce downtime by as much as 80%, helping your teams stay focused, work efficiently, and deliver consistent results every day.

Cut Costs

Lower avoidable IT expenditure by extending the working life of your hardware and improving system efficiency, supporting stronger long-term financial control.

Enhance Reliability

Use automated security and compliance solutions to increase uptime and keep your systems secure, stable, and dependable while reducing unexpected disruptions and risks.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Quinton?

Experience Probrand’s proven expertise with tailored IT solutions, expert guidance, and dependable support designed to help organisations across Quinton and surrounding areas run securely and efficiently.

Tailored IT Support

Select from managed or co-managed IT services designed around your business, delivering flexible and dependable support for everyday operations.

Expert IT Professionals

Our certified engineers deliver reliable, high-quality support, continually developing their skills to keep your systems secure, stable, and performing at their best.

Innovative IT Tools

Access industry-leading technologies that enhance security, streamline workflows, and improve productivity across your organisation.

No Hidden Costs

Clear, transparent pricing gives you full visibility of your IT spend, ensuring you only pay for services that deliver real, measurable value.

Your Local IT Experts

Based close to Quinton, we provide fast, responsive IT support to local businesses, ensuring expert help is always nearby when you need it.

Proven Track Record

With more than 25 years of experience, we deliver dependable IT solutions that improve performance, enhance reliability, and support long-term business success.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Quinton, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Quinton team provides full business support for Apple devices, including Macs, MacBooks, and iOS products, alongside Windows systems. Our engineers are experienced in deploying and maintaining Apple technology within commercial IT environments, ensuring smooth compatibility with Microsoft 365, cloud services, and vital business applications. From initial setup and security configuration to updates and fault resolution, we keep your Apple hardware running reliably. Whether your organisation operates a fully Apple setup or a mixed-device estate, we ensure seamless performance and security.

What service areas do you cover?

Our IT Support Quinton service supports organisations across Quinton, the wider West Midlands, and throughout the UK. Using advanced remote monitoring systems and a nationwide network of certified engineers, we provide prompt, dependable IT support wherever your teams are based. You benefit from the personal service of a local provider combined with the scale needed to support multi-site businesses, hybrid teams, and remote workers. From small companies to national operations, we deliver consistent, secure IT performance across every location.

Can you help with VoIP?

Yes - our IT Support Quinton specialists deliver complete VoIP solutions, including system design, installation, integration, and ongoing optimisation. VoIP offers a flexible and cost-effective way for your teams to communicate across office and remote environments. We work with trusted providers to supply secure, cloud-based phone systems featuring call routing, Microsoft Teams connectivity, voicemail-to-email, and video conferencing. Our engineers actively monitor system performance to ensure reliable call quality, strong uptime, and secure communications.

Can you help companies with remote working?

Yes - we help organisations create secure, productive remote and hybrid working environments. Our IT Support Quinton team configures VPNs, Microsoft 365, cloud platforms, Teams, VoIP, and collaboration tools so your staff can work efficiently from anywhere. Strong security protections such as MFA, encryption, and endpoint security are implemented to safeguard your systems and data. With proactive monitoring and responsive helpdesk support, your workforce remains connected, protected, and fully supported at all times.

Can you send an IT support engineer to an office?

Yes - our IT Support Quinton engineers are available for on-site visits whenever hands-on support is required. Whether you need new hardware installed, network infrastructure improved, or complex faults resolved, we act quickly to minimise disruption. All on-site visits are supported by our remote monitoring tools to ensure your systems stay secure, stable, and fully optimised. We provide fast, professional on-site support across Quinton and surrounding areas.

Do you offer out-of-hours support?

Yes - our IT Support Quinton service operates 24/7, including evenings, weekends, and emergency callouts. Because IT issues don’t follow office hours, we provide rapid response both remotely and on-site whenever critical problems arise. Whether you're dealing with a network failure, server outage, or urgent cybersecurity issue, we act quickly to restore stability and minimise downtime.

What is your standard response time?

Our IT Support Quinton team is committed to rapid response. All calls are answered within 10 seconds so your issue is addressed immediately. Most problems are resolved remotely, but if on-site assistance is required, an engineer is dispatched promptly. We work under strict SLAs to reduce downtime, protect system reliability, and keep your organisation running smoothly.

Do you offer support to existing IT teams?

Yes - we offer co-managed IT support to strengthen and extend the capabilities of your in-house IT team. Whether you need specialist expertise, additional capacity, or support with projects and daily workloads, our Quinton engineers integrate seamlessly with your staff. We provide multi-tier helpdesk cover, proactive monitoring, patch management, documentation, and strategic IT planning to enhance your internal IT function.

Why should i choose Probrands IT services?

Probrand’s IT Support Quinton service delivers dependable, expert-led support that keeps your technology operating at peak performance. With more than 25 years of industry experience, our engineers provide fast, professional assistance across everything from everyday IT issues to complex infrastructure projects. Our flexible support options - fully managed or co-managed - ensure you only pay for what your organisation genuinely needs. Through proactive monitoring, ongoing maintenance, and responsive remote and on-site support, we help keep your systems secure, efficient, and ready for long-term growth.

Why Quinton Businesses Choose Probrand for IT Services

Certified Engineers

Work with a dedicated team of 45+ certified engineers who deliver fast, reliable support to keep your systems running efficiently and without disruption.

Top-Tier Accreditations

Backed by trusted industry certifications, we provide secure, compliant IT services built on proven technical standards and best practice.

Service Excellence

Delivering high-quality IT support for organisations of every size, from growing local businesses to complex multi-site operations.

98% Client Retention

Our 98% retention rate reflects our commitment to dependable service delivery, clear communication, and long-term partnerships built on trust.

1,000+ Projects Annually

With over 1,000 IT projects completed each year, we help businesses modernise systems, boost performance, and achieve key objectives.

25+ Years’ Experience

With more than 25 years in the IT industry, we provide proven, future-ready solutions that strengthen performance and support long-term business success.