Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Shirley

Why Choose Probrand for IT Services in Shirley?

Trusted by Shirley Businesses for Over 30 Years

At Probrand, we combine technical excellence with a highly customer-focused approach, ensuring Shirley-based organisations benefit from secure, efficient, and dependable IT systems. Our experienced engineers support businesses across the area, helping them enhance productivity, improve security, and achieve long-term stability.

Whether you require fully managed IT support or co-managed services that work alongside your internal team, we tailor every solution to your operational goals. With Probrand, you can reduce disruption, streamline daily processes, and maintain a resilient IT environment that supports continuous business growth.

What Does Our Shirley Based IT Support Include?

Shirley IT Consultancy

Enhance and modernise your IT environment with expert guidance from Probrand’s consultants. From seamless cloud adoption to full infrastructure upgrades, we ensure your technology supports your wider business goals.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with advanced cybersecurity solutions from our Shirley team. We identify threats early and deliver continuous protection to keep your data, systems, and users secure.

Explore Cybersecurity Services

Comprehensive IT Support Services for Shirley Businesses

Explore our full range of IT support solutions, tailored to meet the needs of organisations across Shirley and the wider West Midlands region.

IT Helpdesk
Support

Fast, effective issue resolution with clear communication to keep your operations running without disruption.

Device Support
& Protection

Specialist support for laptops, desktops, and mobile devices to maintain strong security and optimal performance.

Database
Management

Dependable management of databases, email systems, and telecom services to ensure smooth, reliable day to day operation.

24/7 Threat
Monitoring

Continuous monitoring and intelligent alerts to detect and block cyber threats before they cause downtime.

Network
Security

Robust firewall technology and layered security controls designed to protect your network from evolving risks.

Connectivity
Support

Expert assistance with VPNs, remote access, and BYOD setups to keep your teams securely connected from any location.

Software
Updates

Regular patches and system updates to enhance security, support compliance, and keep your IT running efficiently.

Proactive
IT Planning

Collaborate with our specialists to develop a strategic IT roadmap that supports long-term performance and growth.

Flexible Support for SMEs and In-House IT Teams

Access tailored IT support designed to strengthen your organisation and help your business thrive in Shirley’s competitive environment.

Boost Productivity

Enhance system efficiency by up to 23% and cut downtime by as much as 80% to keep your teams working smoothly.

Cut Costs

Extend your IT equipment’s lifespan by up to 50% and cut energy use by 71% to deliver long-term cost savings.

Enhance Reliability

Implement automated security and compliance tools to maintain uptime and ensure stable, secure system performance.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Shirley?
Find the Ideal IT Solution for Your Organisation

Experience Probrand’s trusted expertise with tailored IT support, professional guidance, and award-winning service for businesses across Shirley and the surrounding areas.

Tailored IT Support

Choose from fully managed or co-managed IT services designed around your operational needs and long-term business objectives.

Expert IT Professionals

Our certified engineers provide dependable, high-quality support, continually expanding their expertise to keep your systems running smoothly.

Innovative IT Tools

Advanced, modern technologies that strengthen security, boost efficiency, and enhance productivity across every part of your organisation.

No Hidden Costs

Clear and flexible pricing - ensuring you only pay for the IT services that genuinely benefit your business.

Your Local IT Experts

Based near Shirley, offering fast, reliable support to companies throughout the local area and surrounding regions.

Proven Track Record

With more than 25 years of industry experience, we deliver trusted IT solutions that support long-term growth and measurable business improvement.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Shirley, West Midlands and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Shirley team offers full support for Apple devices, including Macs, MacBooks, and iOS products, alongside Windows systems. Our engineers are experienced in managing Apple technology within business networks, ensuring smooth integration with Microsoft 365, cloud platforms, and essential business applications. We take care of setup, updates, security, and troubleshooting to keep your Apple equipment performing reliably. Whether you use a fully Apple setup or a mixed environment, we ensure everything runs securely and efficiently.

What service areas do you cover?

Our IT Support Shirley service supports organisations throughout Shirley, the wider West Midlands, and across the UK. Using advanced remote monitoring tools and a nationwide network of certified engineers, we deliver fast, consistent support no matter where your teams are located. You benefit from the responsiveness of a local provider with the reach to support multi-site operations, hybrid workplaces, and remote staff. From small businesses to large organisations, we ensure stable, secure IT performance wherever you operate.

Can you help with VoIP?

Yes - our IT Support Shirley specialists provide complete VoIP solutions, from installation and system configuration to ongoing optimisation. VoIP offers a flexible, cost-effective way for your teams to communicate across office and remote locations. We work with trusted providers to deliver secure, cloud-hosted systems featuring call routing, voicemail-to-email, video conferencing, and Microsoft Teams integration. Our engineers ensure excellent call quality, strong reliability, and robust security across your communications setup.

Can you help companies with remote working?

Yes - we help organisations build secure, efficient remote and hybrid working environments. Our IT Support Shirley team configures VPNs, Microsoft 365, cloud services, Teams, VoIP, and other collaboration tools to keep staff productive from any location. We apply strong security protections, including MFA, encryption, and endpoint security, to safeguard your systems. With proactive monitoring and responsive helpdesk support, your workforce stays connected, secure, and fully supported wherever they work.

Can you send an IT support engineer to an office?

Yes - our IT Support Shirley engineers are available for on-site visits whenever hands-on support is needed. From installing new hardware and configuring networks to resolving complex technical issues, we work efficiently to minimise downtime and restore normal operations quickly. On-site assistance is backed by our remote monitoring tools, ensuring your systems remain stable, secure, and fully optimised. We respond quickly across Shirley and surrounding areas.

Do you offer out-of-hours support?

Yes - our IT Support Shirley service includes 24/7 support, with engineers available during evenings, weekends, and for emergency callouts. Because IT issues can arise at any time, we provide rapid response both remotely and on-site whenever needed. Whether you're dealing with a network failure, server issue, or urgent security concern, we act quickly to restore stability and minimise disruption, giving you complete peace of mind around the clock.

What is your standard response time?

Our IT Support Shirley team prioritises rapid and reliable response. We answer all calls within 10 seconds, ensuring your issue is addressed immediately. Most problems can be resolved remotely, but if an on-site engineer is required, we dispatch one promptly. We adhere to strict SLAs to minimise downtime, maintain system reliability, and ensure your business continues running smoothly.

Do you offer support to existing IT teams?

Yes - we offer co-managed IT support designed to enhance and extend your internal IT team’s capabilities. Whether you need specialist expertise, extra capacity, or assistance with specific projects, our Shirley engineers work seamlessly alongside your staff. We provide multi-tier helpdesk support, proactive monitoring, patch management, and strategic IT planning to strengthen your IT function and help your team focus on key business priorities.

Why should i choose Probrands IT services?

Probrand’s IT services provide dependable, professional support that keeps your technology running efficiently. With more than 25 years of experience, our Shirley-based team delivers fast, expert help for everything from routine IT tasks to complex technical challenges. Our flexible service options - including fully managed and co-managed plans - ensure you only pay for the level of support your organisation truly needs. Through proactive monitoring, regular maintenance, and responsive remote and on-site assistance, we ensure your systems remain secure, efficient, and ready for future growth.

Why Shirley Businesses Choose Probrand for IT Services

Certified Engineers

Benefit from the expertise of our 45+ certified engineers, providing fast, reliable support to keep your systems operating at their best.

Top-Tier Accreditations

Supported by leading industry certifications, we deliver professional, high-standard IT services grounded in proven best practice.

Service Excellence

Delivering outstanding IT support to organisations of every size-from small teams to complex multi-site environments.

98% Client Retention

Our 98% retention rate reflects our commitment to dependable service, clear communication, and long-standing client partnerships.

1,000+ Projects Annually

We successfully deliver over 1,000 tailored IT projects each year, helping businesses across multiple industries achieve their goals.

25+ Years’ Experience

With more than 25 years of experience, we provide trusted IT solutions that enhance performance and support long-term business success.

Schedule Your FREE
IT Consultation

Get in touch to discuss your IT needs by calling
0800 015 7299 and speaking with a Probrand specialist.

Speak to us today

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