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Why Choose Probrand for IT Services in Edgbaston?

Trusted by Edgbaston Businesses for Over 30 Years

At Probrand, we bring together proven expertise and a customer-first approach to deliver dependable IT solutions. Our skilled engineers support organisations across Edgbaston, helping them stay secure, efficient, and ready for future growth.

Whether you require fully managed IT support or co-managed services that work alongside your internal team, we create solutions built around your specific goals. With Probrand, you can improve performance, minimise downtime, and maintain a resilient, high-performing IT environment.

What Does Our Edgbaston Based IT Support Include?

Edgbaston IT Consultancy

Enhance your IT infrastructure with expert support from Probrand. From cloud migrations to full-scale upgrades, we ensure your technology aligns with your wider business objectives.

Cybersecurity Services

Protect your business with proactive cybersecurity solutions from our Edgbaston team. We identify risks early and deliver reliable protection to keep your systems and data secure.

Comprehensive IT Support Services for Edgbaston Businesses

Explore our full range of IT support solutions, designed to meet the needs of organisations across Edgbaston and the wider West Midlands area.

IT Helpdesk
Support

Fast, reliable issue resolution with clear communication to keep your operations running efficiently.

Device Support
& Protection

Comprehensive assistance for laptops, desktops, and mobile devices to maintain security and performance.

Database
Management

Skilled management of databases, email systems, and telecoms to ensure consistent reliability.

24/7 Threat
Monitoring

Round the clock monitoring and reporting to detect and stop cyber threats before they cause disruption.

Network
Security

Advanced firewall technology and layered protection to keep your business network safe.

Connectivity
Support

Expert support for remote access and BYOD setups, providing secure connectivity wherever you work.

Software
Updates

Regular updates and patches to strengthen security and maintain system stability.

Proactive
IT Planning

Work with our specialists to create an IT roadmap that supports sustainable business growth.

Flexible Support for SMEs and In-House IT Teams

Discover the benefits of professional IT support built to help your business succeed in Edgbaston’s competitive market.

Boost Productivity

Improve system performance by up to 23% and reduce downtime by 80% to keep teams operating efficiently.

Cut Costs

Implement automated compliance and security measures to maximise uptime and maintain consistent performance.

Enhance Reliability

Implement automated compliance and security measures to maximise uptime and maintain consistent performance.

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Aston Manor Logo
“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Edgbaston?
Discover the Right Solution for Your Business

Experience Probrand’s trusted IT expertise with tailored support, professional guidance, and award-winning service for organisations across Edgbaston and nearby areas.

Tailored IT Support

Choose from fully managed or co-managed IT services built around your goals and day-to-day operations.

Expert IT Professionals

Our certified specialists provide consistent, high-quality support backed by ongoing training and expertise.

Innovative IT Tools

Modern technologies that improve efficiency, strengthen security, and drive business productivity.

No Hidden Costs

Flexible and clear pricing plans — pay only for the IT services that add value to your business.

Your Local IT Experts

Located near Edgbaston, delivering fast, dependable support to organisations throughout the region.

Proven Track Record

With over 25 years of industry expertise, we deliver reliable IT solutions that help your business grow.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Edgbaston, West Midlands and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner Logo

Microsoft Gold Partner

NetApp Gold Accredited Partner Logo

NetApp Certified Gold Partner

Dell Platinum Accredited Partner Logo

Dell Certified Platinum Partner

HP Silver Accredited Partner Logo

HP Accredited Silver Partner

VMWare Accredited Partner Logo

VMWare Certified Partner

Citrix Partner Logo

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Yes - our IT Support Edgbaston team provides full support for Apple devices, including Mac desktops, MacBooks, and iOS systems, alongside Windows and other platforms. Our engineers are experienced in managing Apple technology within business networks, ensuring smooth integration with Microsoft 365, cloud services, and third-party applications. From setup and security to updates and troubleshooting, we make sure your Apple systems perform reliably. Whether you use Apple exclusively or run a mixed environment, we’ll keep everything operating securely and efficiently.
Our IT Support Edgbaston team delivers expert support to organisations throughout Edgbaston, the West Midlands, and across the UK. Using advanced remote management tools and a nationwide team of certified engineers, we provide fast, dependable assistance wherever you’re based. You’ll benefit from the personal touch of a local provider, backed by the reach and capability to support multi-site and hybrid teams. Whether you operate from one office or several locations, we ensure consistent, reliable IT performance.
Yes - our IT Support Edgbaston specialists deliver complete VoIP (Voice over Internet Protocol) solutions, covering everything from design and installation to integration and support. VoIP offers a cost-effective, flexible way for your teams to stay connected, wherever they work. We work with trusted providers to deliver secure, cloud-based calling systems with features such as video conferencing, call forwarding, and Microsoft Teams integration. Our engineers ensure call quality, reliability, and data security at all times.
Yes - we support businesses in building secure, efficient remote and hybrid working environments. Our IT Support Edgbaston team sets up VPNs, Microsoft 365, and cloud solutions, while implementing collaboration tools such as Teams and VoIP. Security is a key focus - we deploy multi-factor authentication, endpoint protection, and encryption to keep data safe. Combined with proactive monitoring and responsive helpdesk support, we help your workforce stay connected, productive, and protected from any location.
Yes - our IT Support Edgbaston engineers can visit your office for hands-on technical assistance whenever needed. Whether it’s setting up new hardware, configuring networks, or fixing complex issues, our team works efficiently to keep downtime to a minimum. Our on-site service works hand in hand with remote monitoring, ensuring your systems remain secure, stable, and fully optimised. We provide fast, reliable support across Edgbaston and surrounding areas.
Yes - our IT Support Edgbaston team provides 24/7 support, including evenings, weekends, and emergency assistance. We understand that IT issues can arise at any time, so our engineers are always available - remotely or on-site - to resolve problems quickly. Whether it’s a server fault, network outage, or urgent security issue, we act fast to restore service and minimise disruption, giving you complete peace of mind around the clock.
Our IT Support Edgbaston team prioritises rapid response and reliability. We answer all calls within 10 seconds, ensuring your issue is handled immediately. Most problems are fixed remotely, but if on-site help is needed, an engineer will be dispatched without delay. We operate under strict Service Level Agreements (SLAs) to maintain service quality, minimise downtime, and keep your IT systems performing efficiently.
Yes - we provide co-managed IT support designed to complement and strengthen your internal team. Whether you need additional expertise, short-term project support, or overflow assistance, our IT Support Edgbaston services integrate seamlessly with your existing setup. We deliver helpdesk support, proactive monitoring, patch management, and strategic IT guidance to enhance performance and free up your team to focus on business priorities.
Probrand’s IT services offer reliable, professional support that keeps your technology performing at its best. With over 25 years of experience, our Edgbaston-based engineers deliver fast, expert assistance for everything from everyday maintenance to complex IT challenges. We provide flexible plans - from fully managed services to co-managed support - so you only pay for what you need. With proactive monitoring, regular maintenance, and both on-site and remote assistance, we help businesses stay secure, productive, and future-ready.

Why Edgbaston Businesses Choose Probrand for IT Services

Certified Engineers

Our team of 45+ certified professionals quickly resolve issues and keep your systems performing at their best.

Top-Tier Accreditations

Backed by respected industry certifications, we deliver dependable, high-quality IT support you can trust.

Service Excellence

Providing exceptional IT services for every business, regardless of size or complexity.

98% Client Retention

A 98% client retention rate built on reliability, transparency, and long-term satisfaction.

1,000+ Projects Annually

Delivering over 1,000 tailored IT projects each year for organisations across multiple industries.

25+ Years’ Experience

With more than 25 years in the field, we deliver proven IT solutions that drive sustainable growth.

Schedule Your FREE
IT Consultation

Get in touch to discuss your IT needs by calling
0800 015 7299 and speaking with a Probrand specialist.

Speak to us today
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Contact centre

Contact Centre

Procurement Platform Helpdesk

Get assistance with the platform

0121 815 8700
digitalexperience@probrand.co.uk
General Enquiries

Speak to our Sales Team

0800 015 7299
IT Support Desk

Support for our Managed Service Customers

0121 248 7932
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