Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Great Barr

Why Choose Probrand for IT Services in Great Barr?

Trusted by Great Barr Businesses for Over 30 Years

At Probrand, we combine proven technical expertise with a proactive, service-driven approach, helping organisations in Great Barr benefit from secure, efficient, and dependable IT systems. Our experienced engineers support businesses of all sizes, enabling them to improve performance, strengthen cybersecurity, and maintain long-term operational reliability.

Whether you need fully managed IT support or co-managed services that complement your in-house team, every solution is carefully tailored to your objectives. With Probrand, you can minimise disruption, streamline everyday operations, and maintain a resilient IT environment that supports sustainable business growth.

What Does Our Great Barr Based IT Support Include?

Great Barr IT Consultancy

Strengthen and modernise your IT environment with strategic guidance from Probrand’s experienced consultants. From cloud adoption and infrastructure upgrades to long-term technology planning, we ensure your IT supports your business objectives and remains ready for future growth.

Learn More About IT Consultancy

Cybersecurity Services

Safeguard your organisation with robust cybersecurity solutions delivered by our Great Barr team. We proactively identify potential threats and provide ongoing protection to keep your systems, data, and users secure at all times.

Explore Cybersecurity Services

Comprehensive IT Support Services for Great Barr Businesses

Discover our full range of IT support services, carefully designed to support organisations across Great Barr and the wider West Midlands area.

IT Helpdesk
Support

Responsive, reliable technical support with clear updates, helping your Great Barr business stay productive and minimise disruption.

Device Support
& Protection

Complete management of desktops, laptops, and mobile devices to keep them secure, up to date, and performing consistently.

Database
Management

Expert administration of databases, email platforms, and communication systems to ensure smooth, dependable day-to-day operations.

24/7 Threat
Monitoring

Continuous security monitoring with real-time alerts to detect and stop cyber threats before they impact your organisation.

Network
Security

Advanced firewall protection and layered security controls designed to defend your network against modern and emerging threats.

Connectivity
Support

Specialist support for VPNs, secure remote access, and BYOD environments, ensuring reliable connectivity wherever your teams work.

Software
Updates

Planned patching and system updates to strengthen security, support compliance, and maintain stable system performance.

Proactive
IT Planning

Forward-thinking IT strategy and expert guidance to help you plan ahead, support growth, and keep technology aligned with your business goals.

Flexible IT Support for Growing Businesses & In-House Teams

Access scalable, responsive IT support designed to strengthen your organisation and help your business grow confidently across the Great Barr area.

Boost Productivity

Improve day-to-day performance by using proactive security and compliance tools that maximise uptime, reduce disruption, and keep systems running smoothly for your teams.

Cut Costs

Lower ongoing IT costs by improving system efficiency, extending hardware lifespan, and reducing the need for costly repairs and emergency support over time long-term.

Enhance Reliability

Maintain stable, dependable systems using automated security and compliance tools that maximise uptime and minimise unexpected disruption across your organisation.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Great Barr?

Work with Probrand to access expert IT support, tailored solutions, and trusted guidance that helps Great Barr organisations stay secure, efficient, and in control of their technology.

Tailored IT Support

Select fully managed or co-managed IT services designed around your organisation, delivering flexible support that adapts to your daily operational requirements.

Expert IT Professionals

Our certified engineers deliver dependable, high-quality support, continually expanding their technical expertise to keep your systems secure, stable, and performing reliably.

Innovative IT Tools

Leverage modern, industry-leading technologies that enhance security, simplify key processes, and improve productivity across your entire business environment and daily operations.

No Hidden Costs

Straightforward, transparent pricing gives you complete clarity over IT costs, ensuring you only invest in services that deliver real, measurable value.

Your Local IT Experts

Based near Great Barr, we provide fast, responsive support to local businesses, ensuring expert assistance is always close at hand.

Proven Track Record

With more than 25 years of experience, we deliver trusted IT solutions that strengthen performance, improve resilience, and support long-term business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Great Barr, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Great Barr team provides full business support for Apple devices, including iMacs, MacBooks, iPhones, and iPads, alongside Windows systems. Our engineers are experienced in managing Apple technology within professional environments, ensuring smooth integration with Microsoft 365, cloud platforms, and core business software. From secure configuration and device management to updates and fault resolution, we keep your Apple estate reliable and protected. Whether you operate an Apple-only setup or a mixed-device environment, everything is supported securely and efficiently.

What service areas do you cover?

Our IT Support Great Barr services extend across Great Barr, the wider West Midlands, and throughout the UK. Using advanced remote support tools and a nationwide network of certified engineers, we deliver fast, consistent assistance wherever your teams are based. You benefit from a local provider’s responsiveness, combined with the capability to support multi-site organisations, hybrid working models, and remote teams with dependable IT performance.

Can you help with VoIP?

Yes - our Great Barr IT specialists deliver complete VoIP solutions, including system design, installation, configuration, and ongoing optimisation. VoIP provides a flexible, cost-effective communications platform for office-based and remote teams alike. We work with trusted providers to deploy secure, cloud-hosted systems with features such as call routing, Microsoft Teams integration, voicemail-to-email, and video conferencing. Performance is actively monitored to ensure clear call quality and reliable uptime.

Can you help companies with remote working?

Absolutely. We help organisations build secure, efficient remote and hybrid working environments. Our IT Support Great Barr team configures VPNs, Microsoft 365, cloud services, Teams, VoIP, and collaboration tools so staff can work productively from any location. Strong security controls - including MFA, encryption, and endpoint protection - are implemented to protect your data. With proactive monitoring and responsive helpdesk support, your workforce stays connected and secure.

Can you send an IT support engineer to an office?

Yes - our Great Barr IT engineers can attend your premises whenever hands-on support is required. Whether installing new hardware, improving network infrastructure, or resolving complex technical issues, we act quickly to minimise disruption. On-site work is supported by our remote monitoring tools, ensuring your systems remain stable, secure, and fully optimised. We provide prompt, professional on-site support across Great Barr and surrounding areas.

Do you offer out-of-hours support?

Yes - our IT Support Great Barr service operates 24/7, including evenings, weekends, and emergency callouts. Because IT issues don’t follow business hours, we provide rapid remote and on-site response whenever critical incidents occur. From server faults to network outages or urgent security threats, we act swiftly to restore stability and limit downtime.

What is your standard response time?

Our Great Barr IT support team prioritises speed and reliability. All calls are answered within 10 seconds, ensuring issues are addressed immediately. Most incidents are resolved remotely, but if on-site support is required, an engineer is dispatched promptly. We work to strict SLAs to minimise downtime and keep your organisation running smoothly.

Do you offer support to existing IT teams?

Yes - we offer co-managed IT support designed to strengthen and extend your internal IT function. Whether you need specialist expertise, additional capacity, or help with projects and day-to-day workloads, our Great Barr engineers integrate seamlessly with your team. We provide multi-tier helpdesk support, proactive monitoring, patch management, documentation, and long-term IT planning.

Why should i choose Probrands IT services?

Probrand’s IT Support Great Barr service delivers dependable, expert-led support that keeps your technology performing at its best. With over 25 years of experience, our engineers provide fast, professional assistance across everything from routine support to complex infrastructure challenges. Our flexible service options - fully managed or co-managed - ensure you only pay for what your business truly needs. Through proactive monitoring, ongoing maintenance, and responsive remote and on-site support, we keep your systems secure, efficient, and ready for long-term growth.

Why Great Barr Businesses Choose Probrand for IT Services

Certified Engineers

Work with a team of over 45 certified engineers who provide prompt, dependable technical support to keep your systems running efficiently and with minimal disruption.

Top-Tier Accreditations

Our IT services are underpinned by recognised industry accreditations, giving you confidence that your technology is managed securely, compliantly, and to best-practice standards.

Service Excellence

Delivering reliable, high-quality IT support for organisations of every size - from independent Great Barr businesses to larger multi-site operations across the UK.

98% Client Retention

Our 98% client retention rate reflects consistent service delivery, open communication, and long-term partnerships built on trust and measurable results.

1,000+ Projects Annually

Completing over 1,000 bespoke IT projects each year, we help organisations modernise infrastructure, enhance performance, and achieve key operational and strategic objectives.

25+ Years’ Experience

With more than 25 years of hands-on industry experience, we provide proven, future-ready IT solutions that strengthen stability, support growth, and deliver long-term success.