Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Kings Heath

Why Choose Probrand for IT Services in Kings Heath?

Trusted by Kings Heath Businesses for Over 30 Years

At Probrand, we blend strong technical capability with a customer-first approach, ensuring organisations in Kings Heath benefit from secure, high-performing, and resilient IT systems. Our skilled engineers support businesses of all sizes, helping them enhance productivity, reinforce cyber protection, and maintain long-term operational reliability.

Whether you need fully managed IT support or co-managed services that work alongside your in-house team, we tailor every solution to fit your goals. With Probrand, you can minimise disruption, streamline daily operations, and maintain a stable IT environment that supports continued business growth.

What Does Our Kings Heath-Based IT Support Include?

Kings Heath IT Consultancy

Enhance and future-proof your IT setup with strategic guidance from Probrand. From smooth cloud adoption to complete infrastructure upgrades, we ensure your technology is aligned with your long-term operational and business goals.

Learn More About IT Consultancy

Cybersecurity Services

Safeguard your organisation with robust cybersecurity delivered by our Kings Heath team. We identify vulnerabilities early and provide continuous protection to keep your systems, data, and users secure at all times.

Explore Cybersecurity Services

Comprehensive IT Support Services for Kings Heath Businesses

Discover our full suite of IT support services, designed to meet the needs of organisations throughout Kings Heath and the wider West Midlands area.

IT Helpdesk
Support

Fast, dependable issue resolution with clear communication to keep your Kings Heath business operating smoothly and without unnecessary downtime.

Device Support
& Protection

Comprehensive support for laptops, desktops, and mobile devices, ensuring they remain secure, well-maintained, and performing at their best.

Database
Management

Professional management of databases, email systems, and telecom platforms to maintain consistent, reliable day-to-day performance.

24/7 Threat
Monitoring

Continuous monitoring with instant alerts to identify and block cyber threats before they can disrupt your organisation.

Network
Security

Advanced firewalls and multi-layered security controls designed to protect your network from modern and emerging cyber risks.

Connectivity
Support

Expert assistance with VPNs, remote access, and BYOD environments, ensuring your teams—onsite or remote—stay securely and reliably connected.

Software
Updates

Scheduled updates and security patches that enhance protection, maintain compliance, and ensure your systems run efficiently.

Proactive
IT Planning

Collaborate with our specialists to build a long-term IT strategy that supports growth and keeps your technology aligned with your future business objectives.

Flexible Support for SMEs and In-House IT Teams

Access tailored IT support designed to strengthen your organisation and help your business succeed within Kings Heath’s competitive and fast-evolving commercial environment.

Boost Productivity

Improve overall system performance by up to 23% and cut downtime by nearly 80%, helping your teams stay efficient, focused, and able to work without disruption.

Cut Costs

Extend the lifespan of your IT hardware while lowering ongoing energy consumption, delivering meaningful long-term savings across your business.

Enhance Reliability

Use automated security and compliance tools to maximise uptime and keep your systems running securely, reliably, and with consistent performance.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Kings Heath?

Experience Probrand’s proven expertise with tailored IT solutions, specialist guidance, and dependable support designed to help businesses in Kings Heath and the surrounding areas operate smoothly and grow with confidence.

Tailored IT Support

Choose from fully managed or co-managed IT services built around your organisation, providing flexible, dependable support that fits your day-to-day operational needs.

Expert IT Professionals

Our certified engineers deliver consistent, high-quality assistance, continually expanding their expertise to ensure your systems remain secure, stable, and operating at peak performance.

Innovative IT Tools

Access modern, industry-leading technologies that strengthen security, simplify everyday processes, and enhance productivity across every part of your business.

No Hidden Costs

Benefit from clear, transparent pricing - so you always know what you’re paying for and only invest in IT services that deliver real, measurable value.

Your Local IT Experts

Based near Kings Heath, we provide fast, reliable IT support to local organisations, ensuring expert help is always close at hand when you need it.

Proven Track Record

With over 25 years of experience, we deliver trusted IT solutions that improve performance, increase resilience, and support sustainable long-term growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Kings Heath, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Kings Heath team delivers full support for Apple devices, including Macs, MacBooks, and iOS systems, alongside Windows-based environments. Our engineers are highly experienced in maintaining Apple technology within professional networks, ensuring seamless integration with Microsoft 365, cloud platforms, and core business applications. From configuration and security setup to updates and troubleshooting, we keep your Apple estate running smoothly. Whether you use Apple exclusively or operate a mixed environment, we ensure everything performs securely and efficiently.

What service areas do you cover?

Our IT Support Kings Heath service supports organisations across Kings Heath, the wider West Midlands, and throughout the UK. With advanced remote monitoring tools and a

Can you help with VoIP?

Yes - our IT Support Kings Heath specialists deliver end-to-end VoIP solutions, including installation, configuration, integration, and ongoing optimisation. VoIP offers a flexible and cost-effective communication platform for both office and remote teams. We work with trusted providers to implement secure, cloud-hosted systems with features such as call routing, voicemail-to-email, Microsoft Teams integration, and video conferencing. Our engineers continually monitor performance to ensure clear call quality, consistent uptime, and strong communication security.

Can you help companies with remote working?

Yes - we create and maintain secure, efficient remote and hybrid working environments tailored to your needs. Our IT Support Kings Heath team configures VPNs, Microsoft 365, cloud services, Teams, VoIP, and collaboration tools to keep staff productive wherever they work. We deploy essential security measures such as MFA, encryption, and endpoint protection to safeguard your data and systems. With proactive monitoring and responsive helpdesk support, your remote workforce remains connected, protected, and fully supported.

Can you send an IT support engineer to an office?

Yes - our IT Support Kings Heath engineers can visit your site whenever hands-on technical assistance is required. Whether installing hardware, resolving complex issues, or optimising your network, we work efficiently to minimise downtime and restore smooth operation. On-site visits are backed by our remote monitoring capabilities, ensuring your systems stay secure, stable, and performing at their best. We offer fast, reliable on-site support throughout Kings Heath and surrounding areas.

Do you offer out-of-hours support?

Yes - our IT Support Kings Heath service operates 24/7, including evenings, weekends, and emergency callouts. Since IT issues can happen at any time, we provide rapid response both remotely and on-site. Whether you’re experiencing a server failure, network outage, or serious security incident, we act quickly to restore stability and minimise disruption, giving you round-the-clock peace of mind.

What is your standard response time?

Our IT Support Kings Heath team prioritises fast, dependable response times. All incoming calls are answered within 10 seconds, ensuring your issue is acknowledged immediately. Most problems can be resolved remotely, but if on-site assistance is required, an engineer is dispatched promptly. We operate under strict SLAs to minimise downtime, maintain reliable system performance, and keep your organisation running efficiently day to day.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to complement your internal IT function. Whether you need specialist expertise, extra capacity, or project-based support, our Kings Heath engineers integrate seamlessly with your team. We offer multi-tier helpdesk assistance, proactive system monitoring, patch management, and long-term IT planning to strengthen your internal capabilities and free your staff to focus on core objectives.

Why should i choose Probrands IT services?

Probrand’s IT services offer dependable, professional support that keeps your technology performing at its best. With over 25 years of industry experience, our Kings Heath-based engineers deliver prompt, expert assistance for everything from routine IT tasks to complex technical challenges. Our flexible service plans - from fully managed to co-managed - ensure you only pay for the level of support you truly need. Through proactive monitoring, scheduled maintenance, and responsive remote and on-site help, we keep your systems secure, efficient, and ready to support your future growth.

Why Kings Heath Businesses Choose Probrand for IT Services

Certified Engineers

Gain the expertise of our 45+ accredited engineers, delivering fast, reliable support that keeps your systems performing at their best.

Top-Tier Accreditations

Backed by leading industry certifications, we provide dependable, high-quality IT services built on trusted, proven standards.

Service Excellence

Offering exceptional IT support to organisations of every size — from independent Kings Heath businesses to large, multi-site environments.

98% Client Retention

Our 98% retention rate reflects our commitment to consistent service quality, transparent communication, and long-standing client relationships.

1,000+ Projects Annually

Completing more than 1,000 tailored IT projects each year, we help organisations across diverse industries achieve their technology and growth goals.

25+ Years’ Experience

With over 25 years of industry expertise, we deliver proven IT solutions that strengthen performance, improve stability, and support sustained long-term growth.