Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Yardley | Birmingham

Why Choose Probrand for IT Services in Yardley?

Trusted by Yardley Businesses for Over 30 Years

At Probrand, we combine proven technical expertise with a service-led approach, ensuring organisations in Yardley benefit from secure, efficient, and reliable IT systems. Our experienced engineers support businesses of all sizes, helping them improve productivity, strengthen cybersecurity, and maintain long-term operational stability.

Whether you require fully managed IT support or co-managed services that work alongside your in-house team, we tailor every solution to your specific goals. With Probrand, you can reduce disruption, streamline day-to-day processes, and maintain a dependable IT environment that supports ongoing business growth.

What Does Our Yardley-Based IT Support Include?

Yardley IT Consultancy

Upgrade and optimise your IT setup with expert guidance from Probrand’s consultants. From seamless cloud adoption to complete infrastructure improvements, we ensure your technology supports your long-term goals and keeps your organisation future-ready.

Learn More About IT Consultancy

Cybersecurity Services

Safeguard your business with advanced cybersecurity delivered by our Yardley team. We identify risks early and provide continuous protection to keep your data, systems, and users secure at all times.

Explore Cybersecurity Services

Comprehensive IT Support Services for Yardley Businesses

Discover our full suite of IT support solutions, tailored to meet the needs of organisations throughout Yardley and the wider West Midlands.

IT Helpdesk
Support

Fast, dependable issue resolution with clear communication to keep your Yardley business operating smoothly and free from unnecessary downtime.

Device Support
& Protection

Complete support for desktops, laptops, and mobile devices, ensuring they remain secure, up to date, and performing reliably at all times.

Database
Management

Professional management of databases, email platforms, and telecom systems to maintain steady, interruption-free daily operations.

24/7 Threat
Monitoring

Constant monitoring paired with rapid alerts to identify and stop cyber threats before they can affect your organisation.

Network
Security

Robust firewalls and layered security controls designed to safeguard your network against modern and advanced cyber risks.

Connectivity
Support

Specialist assistance with VPNs, remote access, and BYOD environments to deliver secure, stable connectivity for on-site and remote teams.

Software
Updates

Routine patching and system updates to improve security, support compliance, and ensure consistent, reliable performance across your IT estate.

Proactive
IT Planning

Partner with our experts to build a forward-thinking IT strategy that supports growth and keeps your technology aligned with your long-term business objectives.

Flexible Support for SMEs and In-House IT Teams

Benefit from tailored IT support designed to strengthen your organisation and help your business thrive within Yardley’s busy and fast-developing business community.

Boost Productivity

Enhance system performance by up to 23% and reduce downtime by as much as 80%, enabling your teams to work more efficiently, stay focused, and achieve better results across every department.

Cut Costs

Lower unnecessary IT expenditure by extending the usable life of your hardware and improving system efficiency, helping your organisation secure meaningful long-term financial savings.

Enhance Reliability

Utilise automated compliance and security tools to maximise uptime and ensure your systems operate securely, consistently, and with far fewer unexpected disruptions.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Yardley?

Experience Probrand’s trusted expertise with tailored IT solutions, dedicated guidance, and dependable support built to help organisations across Yardley and the surrounding areas operate smoothly and securely.

Tailored IT Support

Choose from fully managed or co-managed IT services designed around your organisation, providing flexible and dependable support that adapts to your day-to-day operational requirements.

Expert IT Professionals

Our certified engineers deliver consistent, high-quality assistance, continually expanding their knowledge to ensure your systems remain stable, secure, and performing at their best.

Innovative IT Tools

Access modern, industry-leading technologies that strengthen security, streamline key operational processes, and boost productivity across every area of your organisation.

No Hidden Costs

Enjoy straightforward, transparent pricing - giving you complete clarity over your IT spend and ensuring you only pay for services that deliver genuine value.

Your Local IT Experts

Based near Yardley, we deliver fast, reliable IT support to local businesses, ensuring expert assistance is always close at hand whenever you need it.

Proven Track Record

With over 25 years of industry experience, we deliver trusted IT solutions that improve performance, strengthen reliability, and support lasting business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Yardley, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Yardley team provides comprehensive support for all Apple devices, including Macs, MacBooks, and iOS systems, alongside Windows-based environments. Our engineers are highly skilled in managing Apple technology within business networks, ensuring seamless compatibility with Microsoft 365, cloud platforms, and key business applications. We handle setup, configuration, security, updates, and troubleshooting, keeping your Apple devices performing reliably. Whether your organisation uses Apple exclusively or operates a blended device environment, we ensure everything stays secure, efficient, and fully integrated.

What service areas do you cover?

Our IT Support Yardley service supports organisations across Yardley, throughout the West Midlands, and nationwide. With advanced remote monitoring tools and a UK-wide network of certified engineers, we deliver fast, consistent support no matter where your teams are located. You benefit from the responsiveness of a local service provider, combined with the reach and resources needed to support multi-site businesses, hybrid workforces, and remote teams. From small companies to large enterprises, we maintain stable, secure IT performance across every location.

Can you help with VoIP?

Yes - our IT Support Yardley specialists offer complete VoIP solutions, covering installation, configuration, system integration, and ongoing optimisation. VoIP provides a flexible, cost-effective communication platform for both office-based and remote staff. We work with trusted providers to implement secure, cloud-hosted phone systems offering features such as call routing, voicemail-to-email, Microsoft Teams integration, and video conferencing. Our engineers continuously monitor performance to maintain excellent call quality, strong uptime, and robust communication security.

Can you help companies with remote working?

Yes - we design and support secure, productive remote and hybrid working environments. Our IT Support Yardley team configures VPNs, Microsoft 365, cloud services, Teams, VoIP, and collaboration tools so employees can work effectively from any location. We put essential security measures in place - including MFA, encryption, and endpoint protection — to safeguard your data and systems. With proactive monitoring and responsive helpdesk assistance, your teams stay connected, secure, and fully supported wherever they work.

Can you send an IT support engineer to an office?

Yes - our IT Support Yardley engineers can attend your premises whenever hands-on technical support is needed. Whether installing new equipment, troubleshooting complex issues, or optimising your network setup, we act quickly to reduce downtime and restore smooth operation. Every on-site visit is backed by our remote monitoring tools, helping keep your systems stable, secure, and running at their best. We deliver fast, reliable in-person support throughout Yardley and neighbouring areas.

Do you offer out-of-hours support?

Yes - our IT Support Yardley service provides full 24/7 coverage, including evenings, weekends, and emergency callouts. Since IT issues can arise without warning, we offer rapid remote and on-site response whenever you need it. Whether you are dealing with a server fault, network outage, or urgent security threat, we act quickly to restore stability, minimise disruption, and give you round-the-clock peace of mind.

What is your standard response time?

Our IT Support Yardley team prioritises fast, dependable response times. We answer all support calls within 10 seconds, ensuring your issue is addressed immediately. Most issues can be resolved remotely, but if on-site assistance is required, we dispatch an engineer promptly. We follow strict SLAs to minimise downtime, maintain system reliability, and keep your organisation running smoothly day to day.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to enhance and extend your internal IT function. Whether you need specialist expertise, additional capacity, or help with key projects and daily workloads, our Yardley engineers integrate seamlessly with your team. We offer multi-tier helpdesk support, proactive monitoring, patching, documentation, and long-term IT planning to strengthen your capabilities and allow your team to focus on strategic priorities.

Why should i choose Probrands IT services?

Probrand’s IT Support Yardley service provides dependable, professional support that keeps your technology performing at its best. With more than 25 years of industry experience, our local engineers deliver expert assistance across everything from everyday IT tasks to complex technical challenges. We offer flexible service options - including fully managed and co-managed support - so you only pay for what your organisation truly needs. Through proactive monitoring, scheduled maintenance, and responsive remote and on-site help, we ensure your systems remain secure, efficient, and ready for long-term growth.

Why Yardley Businesses Choose Probrand for IT Services

Certified Engineers

Gain the support of our 45+ certified engineers, delivering fast, dependable assistance to keep your systems performing at their highest level.

Top-Tier Accreditations

Backed by respected industry accreditations, we provide reliable, high-quality IT services built on proven best-practice standards.

Service Excellence

Delivering exceptional IT support for organisations of all sizes - from small Yardley-based businesses to complex multi-site operations.

98% Client Retention

Our 98% retention rate reflects our commitment to consistent service quality, open communication, and long-standing partnerships that deliver meaningful, lasting value for every organisation we support.

1,000+ Projects Annually

With more than 1,000 tailored IT projects completed each year, we support organisations across a wide range of sectors in achieving their strategic objectives, improving operations, and driving long-term success.

25+ Years’ Experience

With over 25 years of industry expertise, we provide trusted IT solutions that improve performance, enhance reliability, and support long-term business success.