Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Sparkhill

Why Choose Probrand for IT Services in Sparkhill?

Supporting Sparkhill Businesses for Over 30 Years

At Probrand, we bring together established technical expertise and a proactive, service-led approach, helping organisations in Sparkhill benefit from secure, efficient, and reliable IT systems. Our experienced engineers work with businesses of all sizes, supporting improved performance, stronger cybersecurity, and long-term operational stability.

Whether you’re looking for fully managed IT support or co-managed services that work alongside your internal team, every solution is tailored to your specific goals. With Probrand, you can reduce disruption, simplify day-to-day operations, and maintain a resilient IT environment that supports sustainable business growth.

What Does Our Sparkhill based IT Support Include?

Sparkhill IT Consultancy

Strengthen and modernise your IT environment with strategic guidance from Probrand’s experienced consultants. From cloud adoption and infrastructure upgrades to long-term technology planning, we ensure your IT supports your business objectives and remains ready for future growth.

Learn More About IT Consultancy

Cybersecurity Services

Safeguard your organisation with robust cybersecurity solutions delivered by our Sparkhill team. We proactively identify potential threats and provide ongoing protection to keep your systems, data, and users secure at all times.

Explore Cybersecurity Services

Comprehensive IT Support Services for Sparkhill Businesses

Explore our full suite of IT support services, thoughtfully developed to support organisations throughout Sparkhill and the wider West Midlands.

IT Helpdesk
Support

Prompt, dependable technical assistance with clear communication, helping your Sparkhill business stay productive and minimise disruption.

Device Support
& Protection

End-to-end management of desktops, laptops, and mobile devices to keep them secure, well-maintained, and performing reliably.

Database
Management

Professional administration of databases, email platforms, and communications systems to ensure smooth, consistent daily operations.

24/7 Threat
Monitoring

Ongoing security monitoring with instant alerts to identify and stop cyber threats before they cause harm.

Network
Security

Robust firewall solutions and layered security measures designed to protect your network from evolving digital risks.

Connectivity
Support

Specialist setup and support for VPNs, secure remote access, and BYOD environments, ensuring reliable connectivity wherever your teams work.

Software
Updates

Planned patching and update management to enhance security, support compliance, and maintain system stability.

Proactive
IT Planning

Strategic IT guidance to help you plan for the future, support business growth, and keep your technology aligned with long-term objectives.

Flexible IT Support for Growing Businesses & In-House Teams

Access adaptable, scalable IT support built to strengthen your organisation and help your business grow with confidence across Sparkhill.

Boost Productivity

Enhance everyday performance with proactive security and compliance tools that maximise uptime, reduce disruption, and keep systems running smoothly for your teams.

Cut Costs

Reduce ongoing IT costs by improving system efficiency, extending hardware lifespan, and limiting the need for expensive repairs and unplanned emergency support.

Enhance Reliability

Maintain stable, dependable IT systems using automated security and compliance solutions that increase uptime and minimise unexpected disruption across your organisation.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Sparkhill?

Partner with Probrand for expert IT support, tailored solutions, and trusted guidance that helps Sparkhill organisations stay secure, efficient, and fully in control of their technology.

Tailored IT Support

Choose from fully managed or co-managed IT services shaped around your organisation, providing flexible support that fits your day-to-day operational needs.

Expert IT Professionals

Our certified engineers deliver dependable, high-quality support, continually expanding their expertise to keep your systems secure, stable, and running reliably.

Innovative IT Tools

Access modern, industry-leading technologies that strengthen security, streamline essential processes, and improve productivity across your entire business.

No Hidden Costs

Clear, transparent pricing gives you full visibility of IT spend, ensuring you only pay for services that deliver genuine, measurable value.

Your Local IT Experts

Located close to Sparkhill, we provide fast, responsive IT support to local businesses, ensuring expert help is always within easy reach whenever it’s needed.

Proven Track Record

With over 25 years of experience, we deliver trusted IT solutions that enhance performance, improve resilience, and support long-term business growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Sparkhill, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Sparkhill team provides full business support for Apple devices, including iMacs, MacBooks, iPhones, and iPads, alongside Windows systems. Our engineers have extensive experience managing Apple technology in professional environments, ensuring smooth compatibility with Microsoft 365, cloud platforms, and essential business software. From secure configuration and device management to updates and troubleshooting, we keep your Apple estate reliable and protected. Whether you operate a fully Apple setup or a mixed-device environment, everything remains secure and fully supported.

What service areas do you cover?

Our IT Support Sparkhill services extend across Sparkhill, the wider West Midlands, and nationwide. Using advanced remote support tools and a UK-wide team of certified engineers, we deliver fast, consistent assistance wherever your teams are based. You benefit from the responsiveness of a local provider combined with the scale to support multi-site organisations, hybrid working models, and remote teams with dependable IT performance.

Can you help with VoIP?

Yes - our Sparkhill IT specialists deliver complete VoIP solutions, including system design, installation, configuration, and ongoing optimisation. VoIP offers a flexible, cost-effective communications platform for both office-based and remote teams. We work with trusted providers to deploy secure, cloud-hosted systems featuring call routing, Microsoft Teams integration, voicemail-to-email, and video conferencing. Performance is continually monitored to ensure clear call quality and reliable uptime.

Can you help companies with remote working?

Absolutely. We help organisations create secure, efficient remote and hybrid working environments. Our IT Support Sparkhill team configures VPNs, Microsoft 365, cloud services, Teams, VoIP, and collaboration tools so staff can work productively from any location. Strong security controls - including MFA, encryption, and endpoint protection - are implemented to safeguard your data. With proactive monitoring and responsive helpdesk support, your workforce stays connected and protected.

Can you send an IT support engineer to an office?

Yes - our Sparkhill IT engineers can attend your premises whenever hands-on support is required. Whether installing new hardware, improving network infrastructure, or resolving complex technical issues, we act quickly to minimise disruption. On-site work is supported by our remote monitoring tools, ensuring systems remain stable, secure, and optimised. We provide prompt, professional on-site support across Sparkhill and nearby areas.

Do you offer out-of-hours support?

Yes - our IT Support Sparkhill service operates 24/7, including evenings, weekends, and emergency callouts. Because IT issues don’t follow business hours, we provide rapid remote and on-site response whenever critical incidents occur. From server faults and network outages to urgent security threats, we act swiftly to restore stability and limit downtime.

What is your standard response time?

Our Sparkhill IT support team prioritises speed and reliability. All calls are answered within 10 seconds, ensuring issues are acknowledged immediately. Most incidents are resolved remotely, but if on-site support is required, an engineer is dispatched promptly. We work to strict SLAs to minimise downtime and keep your organisation running smoothly.

Do you offer support to existing IT teams?

Yes - we offer co-managed IT support designed to strengthen and extend your internal IT function. Whether you need specialist expertise, additional capacity, or help with projects and daily workloads, our Sparkhill engineers integrate seamlessly with your team. We provide multi-tier helpdesk support, proactive monitoring, patch management, documentation, and long-term IT planning.

Why should i choose Probrands IT services?

Probrand’s IT Support Sparkhill service delivers dependable, expert-led support that keeps your technology performing at its best. With over 25 years of experience, our engineers provide fast, professional assistance across everything from routine support to complex infrastructure challenges. Our flexible service options - fully managed or co-managed - ensure you only pay for what your business truly needs. Through proactive monitoring, ongoing maintenance, and responsive remote and on-site support, we keep your systems secure, efficient, and ready for long-term growth.

Why Sparkhill Businesses Choose Probrand for IT Services

Certified Engineers

Access a dedicated team of 45+ certified engineers who deliver responsive, reliable technical support to keep your systems operating smoothly and with minimal interruption.

Top-Tier Accreditations

Our IT services are backed by respected industry certifications, giving you assurance that your technology is managed securely, compliantly, and in line with proven best practices.

Service Excellence

Providing dependable IT support for organisations of all sizes - from growing Sparkhill businesses to complex, multi-site operations nationwide.

98% Client Retention

A 98% retention rate demonstrates our commitment to consistent service quality, clear communication, and long-term partnerships that deliver real, measurable value.

1,000+ Projects Annually

By completing more than 1,000 tailored IT projects annually, we help organisations upgrade infrastructure, improve performance, and achieve strategic objectives.

25+ Years’ Experience

With over 25 years of hands-on industry experience, we deliver future-focused IT solutions that enhance stability, support growth, and enable long-term business success.