Do you provide on-site IT support in Birmingham?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Birmingham and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Edgbaston, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Aston | Birmingham

Why Choose Probrand for IT Services in Aston?

Trusted by Aston Businesses for Over Three Decades

At Probrand, we combine deep technical expertise with a strong customer-focused approach, providing Aston businesses with reliable, secure, and efficient IT environments. Our experienced engineers support organisations across the area, helping them enhance performance, tighten security, and achieve sustainable growth.

Whether you require comprehensive fully managed IT support or co-managed services that complement your internal team, we design every solution around your specific objectives. With Probrand, you can reduce disruption, increase operational efficiency, and maintain a stable, high-performing IT setup.

What Does Our Aston Based IT Support Include?

Aston IT Consultancy

Enhance and modernise your IT environment with expert support from Probrand. From cloud adoption to full-scale system improvements, we ensure your technology fully supports your strategic business goals.

Learn More About IT Consultancy

Cybersecurity Services

Safeguard your business with robust cybersecurity delivered by our Aston team. We identify vulnerabilities early and provide continuous protection to keep your data, systems, and users secure.

Explore Cybersecurity Services

Comprehensive IT Support Services for Aston Businesses

Explore our complete suite of IT support solutions, designed to meet the needs of organisations throughout Aston and the wider West Midlands region.

IT Helpdesk
Support

Quick, dependable problem resolution with clear communication to ensure your business stays productive.

Device Support
& Protection

Professional support for laptops, desktops, and mobile devices to keep them secure and performing at their best.

Database
Management

Consistent management of databases, email systems, and telecom services to maintain reliable day to day operation.

24/7 Threat
Monitoring

Continuous monitoring and detailed alerts to detect and block cyber threats before they cause disruption.

Network
Security

Robust firewall technology and layered security controls designed to protect your network from evolving threats.

Connectivity
Support

Comprehensive support for VPNs, remote access, and BYOD setups, ensuring safe and stable connectivity at all times.

Software
Updates

Routine updates and patches to improve security, maintain compliance, and support smooth system performance.

Proactive
IT Planning

Collaborate with our experts to develop a strategic IT roadmap that supports long-term business performance.

Flexible Support for SMEs and In-House IT Teams

Experience tailored IT support designed to strengthen your organisation and help your business thrive within Aston's evolving IT world.

Boost Productivity

Increase system efficiency by up to 23% and cut downtime by up to 80% to keep your teams working at peak performance.

Cut Costs

Prolong your IT equipment’s lifespan by as much as 50% and reduce energy consumption by 71% for long-term savings.

Enhance Reliability

Leverage automated security and compliance tools to maintain uptime and ensure stable, secure system performance.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in Aston?
Find the Right IT Solution for Your Business

Experience Probrand’s trusted expertise with tailored IT support, professional guidance, and award-winning services for organisations across Aston and the surrounding areas.

Tailored IT Support

Choose from fully managed or co-managed services designed around your day to day operations and long-term business goals.

Expert IT Professionals

Our certified engineers provide consistent, high-quality support, continually enhancing their expertise to keep your systems performing reliably.

Innovative IT Tools

Advanced technologies that strengthen security, boost efficiency, and enhance productivity across every area of your organisation.

No Hidden Costs

Clear, flexible pricing options - ensuring you only pay for the IT services that genuinely benefit your business.

Your Local IT Experts

Based near Aston, offering fast, dependable support to companies throughout the local area.

Proven Track Record

With more than 25 years of industry experience, we deliver trusted IT solutions that support long-term business success.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Aston, West Midlands and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Aston team provides comprehensive support for Apple devices, including Macs, MacBooks, and iOS products, in addition to Windows-based systems. Our engineers are experienced in managing Apple technology in business environments, ensuring seamless integration with Microsoft 365, cloud platforms, and essential workplace applications. We take care of configuration, security management, updates, and troubleshooting to keep your Apple devices running smoothly. Whether your business uses Apple exclusively or operates a mixed environment, we ensure everything performs securely and efficiently.

What service areas do you cover?

Our IT Support Aston team assists businesses across Aston, the wider West Midlands, and throughout the UK. Using advanced remote monitoring tools and a nationwide network of qualified engineers, we provide fast, dependable support regardless of location. You benefit from the responsiveness of a local provider combined with the reach needed to support multi-site setups, hybrid teams, and remote staff. From small organisations to large enterprises, we deliver consistent IT management that keeps your systems secure and performing reliably.

Can you help with VoIP?

Yes - our IT Support Aston specialists provide complete VoIP solutions, including setup, integration, and ongoing system management. VoIP offers a flexible, scalable, and cost-effective communication option for both office-based and remote teams. We partner with trusted providers to deliver secure, cloud-hosted phone systems offering features like call routing, voicemail-to-email, video conferencing, and Microsoft Teams integration. Our team ensures clear call quality, dependable performance, and robust security across your communications.

Can you help companies with remote working?

Yes - we help businesses design and maintain secure, efficient remote and hybrid working environments. Our IT Support Aston team configures VPNs, Microsoft 365, cloud applications, Teams, VoIP, and other collaboration tools to keep staff productive from any location. We apply strong security measures such as MFA, device protection, and encryption to safeguard your data. With proactive monitoring and responsive helpdesk support, we ensure your workforce stays connected and protected wherever they work.

Can you send an IT support engineer to an office?

Yes - our IT Support Aston engineers can visit your site whenever hands-on assistance is required. Whether installing new hardware, troubleshooting complex issues, or improving network performance, our technicians work efficiently to minimise any disruption. On-site help is supported by our remote monitoring systems, ensuring your technology remains fully optimised, secure, and stable. We respond quickly throughout Aston and nearby areas to keep your business running smoothly.

Do you offer out-of-hours support?

Yes - our IT Support Aston service includes 24/7 coverage, with engineers available during evenings, weekends, and for urgent callouts. Because IT issues can occur without warning, we provide rapid response both remotely and on-site whenever needed. Whether you’re experiencing a system failure, network disruption, or critical security incident, we act quickly to restore stability and minimise downtime, giving you confidence that support is always available.

What is your standard response time?

Our IT Support Aston team is committed to delivering fast, reliable assistance. We answer all incoming calls within 10 seconds, ensuring issues are quickly acknowledged and addressed. While most problems are resolved remotely, we dispatch an engineer promptly when on-site attention is required. We work in line with strict SLAs to minimise downtime, maintain system reliability, and keep your business operating efficiently.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT services designed to complement and expand your internal team’s capabilities. Whether you require additional technical expertise, project support, or extra capacity during busy periods, our Aston engineers work seamlessly alongside your staff. We offer multi-tier helpdesk services, proactive system monitoring, patch management, and strategic IT planning to enhance your IT function and allow your team to focus on core priorities.

Why should i choose Probrands IT services?

Probrand’s IT services offer reliable, professional support designed to keep your business technology operating smoothly. With more than 25 years of experience, our Aston-based team delivers fast and effective assistance for everything from day to day IT needs to complex technical challenges. Our flexible service options - fully managed or co-managed - ensure you only pay for the level of support that suits your organisation. Through proactive monitoring, regular maintenance, and prompt remote or on-site help, we keep your systems secure, efficient, and ready for future growth.