IT Support Harborne

Yes - our IT Support Harborne team provides full support for Apple technology, including Mac desktops, MacBooks, and iOS devices, alongside Windows and other platforms. Our engineers are skilled in managing Apple systems within business networks, ensuring smooth integration with Microsoft 365, cloud solutions, and third-party applications. From configuration and updates to security and troubleshooting, we ensure your Apple devices perform reliably. Whether your business uses only Apple or a mix of operating systems, we’ll keep everything running securely and efficiently.

Our IT Support Harborne team delivers expert assistance to businesses throughout Harborne, the West Midlands, and across the UK. Using advanced remote management tools and a trusted network of certified engineers, we provide fast, consistent support wherever your teams are based. You’ll enjoy the personal service of a local provider, backed by nationwide reach - ideal for multi-site organisations and hybrid workplaces. From small businesses to large enterprises, we deliver dependable IT support that ensures your systems stay stable and secure.

Yes - our IT Support Harborne specialists deliver comprehensive VoIP solutions, covering everything from setup and integration to ongoing management. VoIP provides a cost-effective, flexible way to keep your teams connected in the office or remotely. We partner with leading providers to implement secure, cloud-based phone systems with features such as call routing, voicemail-to-email, video conferencing, and Microsoft Teams integration. Our engineers maintain call quality and performance while keeping your communications safe and reliable.

Yes - we help businesses build secure and efficient remote and hybrid working solutions. Our IT Support Harborne team sets up VPNs, Microsoft 365, cloud platforms, and collaboration tools such as Teams and VoIP, enabling your staff to work productively from any location. Security is central to everything we do - we apply measures such as multi-factor authentication, endpoint protection, and encryption to safeguard your systems. With proactive monitoring and dedicated support, we help your team stay connected and protected wherever they work.

Yes - our IT Support Harborne engineers are available for on-site visits whenever hands-on assistance is required. Whether it’s installing new equipment, configuring networks, or resolving complex technical issues, our team arrives prepared to restore service quickly. On-site support is complemented by our remote monitoring tools, ensuring your systems remain secure, efficient, and fully optimised. We provide responsive, reliable service across Harborne and nearby areas to minimise downtime and keep your business running smoothly.

Yes - our IT Support Harborne team provides 24/7 support, including evenings, weekends, and emergency callouts. We understand that technical problems can occur at any time, so our engineers are always available - remotely or on-site - to deliver fast resolutions. Whether you’re dealing with a network failure, server issue, or urgent security concern, we act quickly to restore operations and prevent disruption, giving you peace of mind that expert help is always within reach.

Our IT Support Harborne team prioritises speed and reliability. We answer all calls within 10 seconds, ensuring your issue is handled without delay. Most problems are fixed remotely, but if on-site help is required, an engineer will be dispatched promptly. We operate under strict Service Level Agreements (SLAs) to maintain quality, minimise downtime, and ensure your systems continue to run smoothly.

Yes - we provide flexible co-managed IT support designed to work seamlessly alongside your internal team. Whether you need specialist expertise, extra capacity, or short-term project assistance, our Harborne engineers integrate smoothly with your existing setup. We offer multi-tier helpdesk support, proactive monitoring, patch management, and IT strategy guidance to strengthen your internal capabilities and help your team focus on key business priorities.

Probrand’s IT services deliver dependable, expert support to keep your business technology running efficiently. With over 25 years of experience, our Harborne-based team provides fast, professional help for everything from day-to-day maintenance to complex technical challenges. We offer flexible packages - from fully managed services to co-managed support - so you only pay for what your business needs. With proactive monitoring, regular maintenance, and responsive remote or on-site assistance, we help your organisation stay secure, productive, and ready for growth.