Do you provide on-site IT support in Smethwick?

Yes. While most issues are resolved remotely, our local engineers provide on-site support across Smethwick and the West Midlands for hardware faults, projects and priority incidents.

What response times do you offer?

We operate to clear SLAs. Typical targets: P1 within 1 hour, P2 within 2 hours, P3 within the same business day. Actual SLAs are agreed during onboarding to suit your needs.

Can you support Microsoft 365, Azure and modern endpoints?

Absolutely. We manage Microsoft 365 tenants, Azure AD/Entra ID, Intune device management, Windows and macOS endpoints, plus core networking and server infrastructure.

How does pricing work?

We offer transparent, per-user support pricing with optional add-ons for projects and advanced security. There are no hidden fees and we agree everything up-front.

What’s included in your managed IT support?

Unlimited remote support, proactive monitoring, patching, backup oversight, security tooling, vendor liaison and regular reviews. On-site time and project services can be added.

Do you help with cyber security and compliance?

Yes. We implement multi-factor authentication, endpoint protection, email security and policies aligned to frameworks such as Cyber Essentials. We can prepare you for certifications.

How quickly can you onboard a new business?

Most SMEs onboard in 30–60 days. We document your environment, assume support, deploy monitoring and security tooling, and run a structured handover with your team.

Which areas do you cover?

We support organisations across Birmingham (city centre, Smethwick, Digbeth), Solihull, Sutton Coldfield, West Bromwich, Dudley, Wolverhampton and the wider West Midlands.

Can you work alongside an in-house IT team?

Yes. We frequently co-manage environments—handling service desk, patching, security tooling and projects while your team focuses on strategic initiatives.

Do you support Macs as well as Windows?

Yes. We support mixed environments, including macOS devices, with management via Intune or appropriate tooling, alongside Windows and common business apps.

IT Support Smethwick

Why Choose Probrand for IT Services in Smethwick?

Trusted by Smethwick Businesses for More Than 30 Years

At Probrand, we combine deep technical expertise with a highly service-focused approach, ensuring organisations in Smethwick benefit from secure, efficient, and reliable IT systems. Our experienced engineers support businesses of all sizes, helping them improve productivity, strengthen cybersecurity, and achieve long-term operational stability.

Whether you require fully managed IT support or co-managed services that work alongside your internal team, we tailor every solution to your specific goals. With Probrand, you can reduce disruption, streamline everyday processes, and maintain a dependable IT environment that supports ongoing business growth.

What Does Our Smethwick-Based IT Support Include?

Smethwick IT Consultancy

Strengthen and modernise your IT environment with expert guidance from Probrand. From seamless cloud migrations to full-scale infrastructure improvements, we ensure your technology aligns with and supports your long-term business objectives.

Learn More About IT Consultancy

Cybersecurity Services

Protect your organisation with advanced cybersecurity solutions delivered by our Smethwick team. We detect risks early and provide continuous protection to keep your systems, data, and users secure around the clock.

Explore Cybersecurity Services

Comprehensive IT Support Services for Smethwick Businesses

Explore our complete range of IT support solutions, tailored to meet the needs of organisations across Smethwick and the wider West Midlands region.

IT Helpdesk
Support

Fast, reliable issue resolution with clear communication to keep your Smethwick business running smoothly and free from unnecessary downtime.

Device Support
& Protection

Comprehensive support for desktops, laptops, and mobile devices, ensuring they stay secure, properly maintained, and performing at peak efficiency.

Database
Management

Expert management of databases, email platforms, and telecom systems to maintain stable, consistent day-to-day performance.

24/7 Threat
Monitoring

Around-the-clock monitoring with rapid alerts to detect and stop cyber threats before they can affect your organisation.

Network
Security

Advanced firewalls and layered security measures designed to protect your network from modern and evolving cyber risks.

Connectivity
Support

Specialist assistance with VPNs, remote access, and BYOD environments to deliver secure, dependable connectivity for both on-site and remote teams.

Software
Updates

Regular updates and patching to reinforce security, support compliance, and ensure your systems run reliably and efficiently.

Proactive
IT Planning

Work alongside our experts to develop a strategic IT roadmap that supports long-term growth and keeps your technology aligned with future business needs.

Flexible Support for SMEs and In-House IT Teams

Benefit from tailored IT support designed to strengthen your organisation and help your business thrive within Smethwick’s fast-moving commercial landscape.

Boost Productivity

Increase system efficiency by up to 23% and reduce downtime by as much as 80%, enabling your teams to work smoothly and stay focused.

Cut Costs

Extend the life of your IT equipment while reducing energy usage to support long-term savings across your organisation.

Enhance Reliability

Leverage automated security and compliance tools to maximise uptime and keep your systems operating securely and consistently.

“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Support in smethwick?

Experience Probrand’s trusted expertise with tailored IT solutions, specialist guidance, and dependable support designed to help businesses across Smethwick and the surrounding areas thrive.

Tailored IT Support

Choose from fully managed or co-managed IT services shaped around your organisation, providing flexible and dependable support that adapts to your day-to-day needs.

Expert IT Professionals

Our certified engineers deliver consistent, high-quality assistance, continually advancing their skills to ensure your systems remain smooth, secure, and reliable.

Innovative IT Tools

Access modern, industry-leading technologies that strengthen security, streamline everyday workflows, and enhance productivity across every area of your business operations.

No Hidden Costs

Benefit from straightforward, transparent pricing - so you always know what you’re paying for and receive IT services that deliver clear, measurable value.

Your Local IT Experts

Located close to Smethwick, we offer quick, dependable support to local organisations, ensuring expert help is always readily available when you need it most.

Proven Track Record

With over 25 years of experience, we deliver trusted IT solutions that enhance performance, improve resilience, and support long-term growth.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across Smethwick, West Midlands
and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner

NetApp Certified Gold Partner

Dell Certified Platinum Partner

HP Accredited Silver Partner

VMWare Certified Partner

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Do you cover Apple computers?

Yes - our IT Support Smethwick team provides complete support for Apple devices, including Macs, MacBooks, and iOS systems, alongside Windows environments. Our engineers are skilled in managing Apple technology within business networks, ensuring smooth integration with Microsoft 365, cloud platforms, and key business applications. We handle setup, security, updates, and troubleshooting to keep your Apple devices performing reliably. Whether your organisation uses Apple exclusively or runs a mixed estate, we ensure everything operates securely and efficiently.

What service areas do you cover?

Our IT Support Smethwick service supports organisations across Smethwick, the wider West Midlands, and throughout the UK. With advanced remote monitoring tools and a nationwide team of certified engineers, we deliver fast, consistent assistance wherever your teams are based. You benefit from the personal responsiveness of a local partner combined with the reach required to support hybrid staff, multi-site locations, and remote operations. From small firms to large enterprises, we maintain stable, secure IT performance across all environments.

Can you help with VoIP?

Yes - our IT Support Smethwick specialists offer complete VoIP solutions, including system setup, configuration, integration, and ongoing optimisation. VoIP provides a flexible, cost-effective communication platform for both office-based and remote teams. We work with trusted providers to implement secure, cloud-hosted systems offering call routing, voicemail-to-email, Microsoft Teams integration, and video conferencing. Our engineers monitor performance continuously to maintain clear call quality, dependable uptime, and strong communication security.

Can you help companies with remote working?

Yes - we design and support secure, efficient remote and hybrid working environments. Our IT Support Smethwick team configures VPNs, Microsoft 365, cloud applications, Teams, VoIP, and collaboration tools to help staff work productively from any location. We apply essential security measures - including MFA, encryption, and endpoint protection - to safeguard your data. With proactive monitoring and responsive helpdesk assistance, your teams remain connected, protected, and fully supported wherever they work.

Can you send an IT support engineer to an office?

Yes - our IT Support Smethwick engineers can attend your site whenever hands-on support is required. Whether installing new equipment, resolving technical issues, or improving network setups, we work efficiently to minimise downtime and restore smooth operation. On-site visits are supported by advanced remote monitoring tools, helping keep your systems stable, secure, and performing at their best. We provide fast, reliable on-site support across Smethwick and surrounding areas.

Do you offer out-of-hours support?

Yes - our IT Support Smethwick service provides full 24/7 coverage, including evenings, weekends, and emergency callouts. Because IT issues can arise at any time, we offer rapid response both remotely and on-site whenever needed. Whether you're facing a server failure, network outage, or urgent security threat, we act quickly to restore stability, reduce disruption, and give you total peace of mind around the clock.

What is your standard response time?

Our IT Support Smethwick team prioritises fast, dependable response times. All incoming calls are answered within 10 seconds, ensuring your issue is acknowledged immediately. Most problems can be resolved remotely, but if on-site assistance is required, an engineer is dispatched promptly. We operate under strict SLAs to minimise downtime, maintain reliable system performance, and keep your organisation running efficiently day to day.

Do you offer support to existing IT teams?

Yes - we provide co-managed IT support designed to strengthen and extend your internal IT team. Whether you require specialist skills, additional capacity, or assistance with projects and ongoing workloads, our Smethwick engineers integrate seamlessly with your staff. We offer multi-tier helpdesk support, proactive monitoring, patch management, and long-term IT planning to enhance your in-house capabilities and allow your team to focus on core priorities.

Why should i choose Probrands IT services?

Probrand’s IT services deliver dependable, professional support that keeps your technology performing at its best. With over 25 years of experience, our Smethwick-based engineers provide fast, expert help with everything from everyday IT tasks to complex technical challenges. We offer flexible service plans - including fully managed and co-managed options - so you only pay for the level of support your organisation needs. Through proactive monitoring, scheduled maintenance, and responsive on-site and remote assistance, we help keep your systems secure, efficient, and ready for long-term growth.

Why Smethwick Businesses Choose Probrand for IT Services

Certified Engineers

Benefit from the skill and knowledge of our 45+ certified engineers, providing fast, dependable support that keeps your systems running smoothly.

Top-Tier Accreditations

Supported by respected industry accreditations, we deliver high-quality, trustworthy IT services built on proven best-practice standards.

Service Excellence

Providing high-quality IT support for organisations of all sizes, from local Smethwick businesses to larger multi-site operations.

98% Client Retention

Our 98% retention rate reflects consistent service quality, clear communication, and strong long-term partnerships that deliver meaningful value.

1,000+ Projects Annually

Delivering more than 1,000 tailored IT projects every year, we help organisations across multiple sectors achieve their operational and strategic objectives.

25+ Years’ Experience

With over 25 years of hands-on industry experience, we provide proven IT solutions that improve performance, enhance reliability, and support sustainable long-term growth.