Yes - our IT Support Birmingham team fully supports Apple devices, including Mac desktops, MacBooks, and iOS devices, alongside Windows and other platforms. Our engineers are experienced in managing Apple environments within business networks, ensuring seamless integration with Microsoft 365, cloud services, and third-party applications. We can help with device setup, security management, updates, and troubleshooting, as well as provide guidance on best practices for using Apple technology in professional settings. Whether you run a fully Apple-based workplace or operate a mixed environment with both Mac and Windows users, we deliver tailored support to keep all your systems running smoothly and securely.
Our IT Support Birmingham team provides expert support to businesses across Birmingham and the wider West Midlands, but our services are not limited by geography. Through a combination of remote management tools, cloud-based platforms, and a nationwide network of qualified engineers, we are able to deliver fast, reliable support to organisations right across the UK. This means you benefit from the responsiveness and familiarity of a local partner, with the added capability to support branch offices, satellite teams, and remote workers wherever they are based. We regularly work with companies operating from multiple sites, ensuring consistency of service and centralised management, while still offering on-site visits in and around Birmingham whenever hands-on support is required. Whether your business is a single office SME, a multi-site organisation, or a growing company with hybrid and remote teams, we can provide the right level of coverage to ensure your IT infrastructure is secure, resilient, and fully supported.
Yes - our IT Support Birmingham team provides complete support for VoIP (Voice over Internet Protocol), from planning and installation to integration and ongoing management. VoIP is a flexible, scalable, and cost-effective alternative to traditional phone lines, enabling seamless communication across office, remote, and mobile environments. We work with trusted providers to deliver cloud-based calling with advanced features such as call forwarding, voicemail-to-email, auto-attendants, video conferencing, and integration with tools like Microsoft Teams and CRM systems. Our solutions are designed for reliability and business continuity, with proactive monitoring to maintain call quality, security, and performance, while our engineers offer guidance to ensure your staff get the most from the system.
Yes - we provide end-to-end IT support to help companies design, implement, and manage secure remote working solutions that keep teams connected and productive from any location. Our services include setting up VPNs, cloud platforms, Microsoft 365, VoIP, and collaboration tools such as Teams, ensuring staff can access the resources they need without disruption. We place strong emphasis on security, deploying measures like multi-factor authentication, endpoint protection, encryption, and secure access controls to safeguard your data and reduce risk. In addition, we offer proactive monitoring and responsive helpdesk support to quickly resolve issues and minimise downtime. Whether you are supporting a hybrid workforce, upgrading existing systems, or moving fully to remote operations, we can deliver a tailored solution that balances flexibility, performance, and security, giving your business the confidence to work effectively from anywhere.
Yes - our IT Support Birmingham team offers flexible out-of-hours support for businesses that require assistance beyond standard working hours. We understand that IT issues can occur at any time and that downtime can be costly, so we provide evening, weekend, and emergency support options to keep your systems running smoothly. Our engineers can respond remotely to resolve urgent issues quickly or, when necessary, attend on-site to address complex problems. Whether it’s critical system failures, network outages, or urgent server maintenance, our out-of-hours service ensures that your business receives timely, reliable IT support, giving you peace of mind that help is available whenever it’s needed.
Yes - our IT Support Birmingham team provides flexible, co-managed support designed to complement and enhance your existing IT department. Whether you need additional expertise, overflow assistance during peak periods, or specialised skills for specific projects, we integrate seamlessly with your internal team to extend your capabilities without the need for permanent hires. Our services include 1st, 2nd, and 3rd line support, proactive monitoring, patch management, and strategic IT planning, all tailored to align with your business objectives. By partnering with us, your internal IT team gains access to a broader skill set and resources, enabling them to focus on strategic initiatives while we handle routine maintenance and support tasks. This collaborative approach ensures that your IT operations remain efficient, secure, and aligned with your business goals.
Probrand’s IT services provide reliable, professional support designed to keep your business IT running smoothly. With over 25 years of experience, our Birmingham-based team of certified engineers delivers fast, efficient help for everything from routine maintenance and troubleshooting to complex technical issues, ensuring minimal disruption to your operations. We offer flexible support options, including fully managed services or assistance that complements your existing IT team, so you only pay for the level of support you need. With proactive monitoring, regular updates, and on-site and remote support when required, we help businesses maintain secure, efficient, and resilient IT systems while giving you confidence that expert help is always available when issues arise.