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Why Choose Probrand for IT Services in Birmingham?

Trusted by Birmingham Businesses Since 1992

At Probrand, we combine award-winning expertise with a customer-first approach to deliver IT solutions that work for you. Our certified professionals help businesses across Birmingham stay secure, efficient, and ready to grow.

Whether you need fully managed IT support for your entire infrastructure or co-managed support to enhance your in-house team, we deliver bespoke solutions. With Probrand, boost productivity, reduce downtime, and achieve your business goals seamlessly.

What Does Our Birmingham-Based IT Support Include?

What Our Customers Say About Our Birmingham IT Support

Transform your IT infrastructure with expert guidance from Probrand. From seamless cloud migrations to infrastructure upgrades, we ensure your technology aligns with your business goals.

Cybersecurity Services

Protect your business with cutting-edge cybersecurity solutions. From penetration testing to compliance and incident response, our Birmingham team ensures proactive protection.

Comprehensive IT Support Services for Birmingham Businesses

Discover our full range of IT support solutions tailored to meet the needs of businesses in Birmingham and the West Midlands.

IT Helpdesk
Support

Swift resolution of IT issues with proactive updates to keep your business running smoothly.

Device Support & Protection

Secure and optimise your laptops, workstations, and mobile devices with comprehensive support.

Database
Management

Expert management of databases, email systems, and telecom infrastructure to ensure seamless operation.

24/7 Threat
Monitoring

Continuous monitoring and detailed reporting to protect against emerging cyber threats.

Network
Security

Robust firewall protection and advanced security measures to safeguard your business network.

Connectivity
Support

Proactive support for remote access and BYOD setups, ensuring secure connectivity anywhere.

Software
Updates

Regular updates and patches to protect your systems and ensure smooth operation.

Proactive
IT Planning

Collaborate with us to align your IT strategies with your business goals for long-term success.

Flexible Support for SMEs and Internal IT Teams

Discover the key benefits of expert IT support tailored to help your business thrive in Birmingham’s competitive market.

Boost Productivity

Workstations operate up to 23% faster, and downtime is reduced by up to 80%, keeping your team productive.

Cut Costs

Extend your IT infrastructure lifespan by 50% and achieve up to 71% energy savings for cost efficiency.

Enhance Reliability

Enjoy automated security and compliance, ensuring maximum uptime and seamless operations.

Probrand IT Support implementation for Aston Manor in Birmingham
Aston Manor Logo
“With Probrand, we’ve been able to efficiently manage IT overheads, reduce downtime, and maximise the value of our IT investments while minimising ownership costs.”

James Ellis

Financial Director

Need Reliable IT Help in Birmingham? Start Here

Discover the Probrand difference with tailored IT solutions, expert guidance, and award-winning service for Birmingham businesses.

Tailored IT Support

Fully managed or co-managed support options designed to align with your unique business needs and goals.

Expert IT Professionals

Certified experts with a focus on continuous learning and delivering the highest standards in IT support.

Innovative IT Tools

Cutting-edge tools that enhance system reliability, security, and overall business productivity.

No Hidden Costs

Transparent pricing with tailored packages, ensuring you only pay for the services you need.

Your Local IT Experts

Based in Birmingham city centre, providing fast, reliable support for businesses across the region.

Proven Track Record

Over 25 years of experience delivering trusted, award-winning IT solutions tailored to business needs.

How to Find Us

Central Location, Ready to Support

Our office is located in the heart of Birmingham city centre, ideally positioned to support businesses across the West Midlands and beyond.

Address

Probrand Birmingham
Alpha Tower, 11th Floor
Suffolk Street Queensway
Birmingham
B1 1TT

Call Us: 0800 015 7299

Speak to us today

Unmatched Technical Expertise

Recognised by leading industry accreditations, our partnerships reflect our commitment to delivering exceptional IT solutions.

Microsoft Gold Partner Logo

Microsoft Gold Partner

NetApp Gold Accredited Partner Logo

NetApp Certified Gold Partner

Dell Platinum Accredited Partner Logo

Dell Certified Platinum Partner

HP Silver Accredited Partner Logo

HP Accredited Silver Partner

VMWare Accredited Partner Logo

VMWare Certified Partner

Citrix Partner Logo

Citrix Certified Partner

Our Service Delivery Results

10s

Average Call Waiting Time

65.7%

Same Day Resolution

17,358

Service Desk Tickets Resolved

99.8%

SLA’s Met

91.94%

Customer Retention

98%

Customer Satisfaction

Frequently Asked Questions

Yes - our IT Support Birmingham team fully supports Apple devices, including Mac desktops, MacBooks, and iOS devices, alongside Windows and other platforms. Our engineers are experienced in managing Apple environments within business networks, ensuring seamless integration with Microsoft 365, cloud services, and third-party applications. We can help with device setup, security management, updates, and troubleshooting, as well as provide guidance on best practices for using Apple technology in professional settings. Whether you run a fully Apple-based workplace or operate a mixed environment with both Mac and Windows users, we deliver tailored support to keep all your systems running smoothly and securely.
Our IT Support Birmingham team provides expert support to businesses across Birmingham and the wider West Midlands, but our services are not limited by geography. Through a combination of remote management tools, cloud-based platforms, and a nationwide network of qualified engineers, we are able to deliver fast, reliable support to organisations right across the UK. This means you benefit from the responsiveness and familiarity of a local partner, with the added capability to support branch offices, satellite teams, and remote workers wherever they are based. We regularly work with companies operating from multiple sites, ensuring consistency of service and centralised management, while still offering on-site visits in and around Birmingham whenever hands-on support is required. Whether your business is a single office SME, a multi-site organisation, or a growing company with hybrid and remote teams, we can provide the right level of coverage to ensure your IT infrastructure is secure, resilient, and fully supported.
Yes - our IT Support Birmingham team provides complete support for VoIP (Voice over Internet Protocol), from planning and installation to integration and ongoing management. VoIP is a flexible, scalable, and cost-effective alternative to traditional phone lines, enabling seamless communication across office, remote, and mobile environments. We work with trusted providers to deliver cloud-based calling with advanced features such as call forwarding, voicemail-to-email, auto-attendants, video conferencing, and integration with tools like Microsoft Teams and CRM systems. Our solutions are designed for reliability and business continuity, with proactive monitoring to maintain call quality, security, and performance, while our engineers offer guidance to ensure your staff get the most from the system.
Yes - we provide end-to-end IT support to help companies design, implement, and manage secure remote working solutions that keep teams connected and productive from any location. Our services include setting up VPNs, cloud platforms, Microsoft 365, VoIP, and collaboration tools such as Teams, ensuring staff can access the resources they need without disruption. We place strong emphasis on security, deploying measures like multi-factor authentication, endpoint protection, encryption, and secure access controls to safeguard your data and reduce risk. In addition, we offer proactive monitoring and responsive helpdesk support to quickly resolve issues and minimise downtime. Whether you are supporting a hybrid workforce, upgrading existing systems, or moving fully to remote operations, we can deliver a tailored solution that balances flexibility, performance, and security, giving your business the confidence to work effectively from anywhere.
Yes - our IT Support Birmingham team can dispatch qualified engineers to your office for on-site support whenever needed. Whether it’s for hardware installation, troubleshooting complex issues, network setup, or providing hands-on guidance to staff, our engineers arrive fully equipped to resolve problems efficiently. On-site visits are combined with our remote management tools and proactive monitoring to ensure that your IT systems remain secure, reliable, and optimised. By offering a mix of on-site and remote support, we deliver a flexible, responsive service that minimises downtime and keeps your business running smoothly, with engineers able to provide immediate assistance within the Birmingham area whenever the situation requires.
Yes - our IT Support Birmingham team offers flexible out-of-hours support for businesses that require assistance beyond standard working hours. We understand that IT issues can occur at any time and that downtime can be costly, so we provide evening, weekend, and emergency support options to keep your systems running smoothly. Our engineers can respond remotely to resolve urgent issues quickly or, when necessary, attend on-site to address complex problems. Whether it’s critical system failures, network outages, or urgent server maintenance, our out-of-hours service ensures that your business receives timely, reliable IT support, giving you peace of mind that help is available whenever it’s needed.
Our IT Support Birmingham team is committed to delivering prompt and efficient service. We answer all calls within 10 seconds, ensuring that your issues are addressed without unnecessary delays. Once your call is received, our specialists work diligently to resolve your problem, providing assistance until the issue is fully resolved. If the situation requires additional expertise, we will dispatch an engineer to your location. Regardless of the size or complexity of the issue, we strive to meet all agreed-upon Service Level Agreements (SLAs), ensuring that your IT systems remain operational and your business experiences minimal disruption.
Yes - our IT Support Birmingham team provides flexible, co-managed support designed to complement and enhance your existing IT department. Whether you need additional expertise, overflow assistance during peak periods, or specialised skills for specific projects, we integrate seamlessly with your internal team to extend your capabilities without the need for permanent hires. Our services include 1st, 2nd, and 3rd line support, proactive monitoring, patch management, and strategic IT planning, all tailored to align with your business objectives. By partnering with us, your internal IT team gains access to a broader skill set and resources, enabling them to focus on strategic initiatives while we handle routine maintenance and support tasks. This collaborative approach ensures that your IT operations remain efficient, secure, and aligned with your business goals.
Probrand’s IT services provide reliable, professional support designed to keep your business IT running smoothly. With over 25 years of experience, our Birmingham-based team of certified engineers delivers fast, efficient help for everything from routine maintenance and troubleshooting to complex technical issues, ensuring minimal disruption to your operations. We offer flexible support options, including fully managed services or assistance that complements your existing IT team, so you only pay for the level of support you need. With proactive monitoring, regular updates, and on-site and remote support when required, we help businesses maintain secure, efficient, and resilient IT systems while giving you confidence that expert help is always available when issues arise.

Why Birmingham Businesses Choose Probrand for IT Services

Certified Engineers

Trust our 45+ certified engineers to resolve IT issues and keep your business running smoothly.

Top-Tier Accreditations

Recognised by top industry accreditations, we guarantee first-class IT solutions and support.

Service Excellence

Delivering top-quality IT support, no matter the size or complexity of your issue.

98% Client Retention

We’re proud of our 98% client retention rate, built on trust and customer satisfaction.

1,000+ Projects Annually

We deliver 1,000+ innovative IT solutions annually, solving challenges for businesses of all sizes.

25+ Years’ Experience

With over 25 years of expertise, we deliver trusted IT solutions tailored to your needs.

Schedule Your FREE
IT Consultation

Get in touch to discuss your IT needs by calling
0800 015 7299 and speaking with a Probrand specialist.

Speak to us today
IT support Birmingham engineer ready for consultation

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Procurement Platform Helpdesk

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0121 815 8700
customersuccess@probrand.co.uk
General Enquiries

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0800 015 7299
IT Support Desk

Support for our Managed Service Customers

0121 248 7932
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